Mercedes-Benz of Gainesville - Service Center

Very good customer-centered experience . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequ . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequences of not fixing them, the potential delay period before a repair was absolutely needed, and an estimate of the costs. More

Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

I recently had my car serviced in advance of a trip. My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at t My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at the quoted price. Very pleased with my service. More

Life Savers! I purchased a used R350 in June 2017 from a slick dealer in south Florida and had major issues. It was a nightmare until I took to to MB of Gainesvill I purchased a used R350 in June 2017 from a slick dealer in south Florida and had major issues. It was a nightmare until I took to to MB of Gainesville. Linda, my service tech, and Scott, the service manager, were wonderful and made sure all of my concerns were addressed. They did an amazing job! The car is now safe and sound. I was treated with care and honesty. They have been absolutely the best and I am incredibly grateful! More

Brilliant This dealership is amazing, always friendly and helpful evrytime I walk in. Great experience! Would definitely recommend this dealership to friends an This dealership is amazing, always friendly and helpful evrytime I walk in. Great experience! Would definitely recommend this dealership to friends and family interested in buying a new car. More

Amazing Customer Satisfaction Dillon O’Brien went above and beyond to ensure that my car was running smoothly after being serviced with follow up messages checking in on how my veh Dillon O’Brien went above and beyond to ensure that my car was running smoothly after being serviced with follow up messages checking in on how my vehicle was running. The quality of customer service and timeliness of service was remarkable. More

Not to happy I was not able to make an appointment for one week so I was driving with th engine light one I got the car there and the did the diagnostic and found I was not able to make an appointment for one week so I was driving with th engine light one I got the car there and the did the diagnostic and found the problom the part came from New Jersey they said that weather was holding it up so I said OK but when I called to see if my can was done a women I do not remember her name told me that the wrong part was sent if that was so I would haver though that they would have called me to say there was a delay on working on my car becouse of that but they did not they had my car for 2 week. I do not like when people dont tell the troth my service adventure was Dillon O'Brien each time I called it was his day off More

Tire Service Call for service 2016 Mercedes Benz screw in tire, ask two/ three questions was indicator light or color of light, readily told to bring in for a lo Call for service 2016 Mercedes Benz screw in tire, ask two/ three questions was indicator light or color of light, readily told to bring in for a look and was safe to drive Ken Davis and Dillon Hastie. I was met almost immediately by Dillon Hastie upon driving into service lane. Dillon check the tire, mileage and drove directly to service. Suggested I have a seat get coffee, within half hour or less Dillon gave results but apologized for not having the particular brand in stock. Dillon within same time already prep a loaner car for my use until tire is received. I was very impressed and as always very confident when I take my in for service. Dillon is very knowledgeable, confident and worthy of his tile In the Mercedes Benz industry. I HAVE also recommended Dillon Hastie and Ken Davis to my friends. More

Fantastic service!! Everything start to finish with my experience here was perfect. I couldn’t believe how efficient and fair the staff was. The staff is not only helpful Everything start to finish with my experience here was perfect. I couldn’t believe how efficient and fair the staff was. The staff is not only helpful and clear, but fought to make my prices as low as possible by the end of the day. Mr. O’Brien exceeded my expectations of this Mercedes dealership and service center! More

Great job These guys are awesome, great service. Dillon and Mike have been great to work with. They always have a loaner for me and return my car washed and cle These guys are awesome, great service. Dillon and Mike have been great to work with. They always have a loaner for me and return my car washed and clean. More