Mercedes-Benz of Gainesville - Service Center

Excellent service department I purchased my Mercedes ML 330 new from Mercedes Benz of Gainesville 5 years ago. Since then my vehicle has received impeccable service from the deale I purchased my Mercedes ML 330 new from Mercedes Benz of Gainesville 5 years ago. Since then my vehicle has received impeccable service from the dealership’s outstanding service department. Dillon Hasty and the service department team continue to take excellent care of my vehicle and deliver outstanding customer service. I can’t imagine going anywhere else to have my vehicle serviced. They’re the best! More

Great Experience with Dillon Dillon was very professional and was great to work with, he helped my daughter with a tire issue quickly and professionally. We have worked with him Dillon was very professional and was great to work with, he helped my daughter with a tire issue quickly and professionally. We have worked with him in the past and made is a pleasant experience once again. More

Excellent Service! I’ve had my C300 for 3 years now and have had several visits to the service department, both for routine scheduled maintenance and also when there was I’ve had my C300 for 3 years now and have had several visits to the service department, both for routine scheduled maintenance and also when there was a problem with the car. Dillon Hastie has been my service advisor each time. He is always kind, courteous, caring, and professional in dealing with me. If he doesn’t know the answer for any of my questions, he researches and gets back to me as soon as possible. He anticipates and offers a loaner car if the service will be lengthy, otherwise, there is a shuttle service that can take me home if that’s what I desire. He keeps me updated with progress on the car. I trust Dillon’s advice, and so far, he hasn’t let me down. Additionally, the car is always returned to me clean, which is something I appreciate. More

Great, informative and helpful. Information regarding VIP service and benefits that’s offered with the Morgan Auto Group program. Based on this information and services, I might be i Information regarding VIP service and benefits that’s offered with the Morgan Auto Group program. Based on this information and services, I might be interested in getting the VIP services. More

Excellent Great and prompt service from advisor. Always helpful and professional and friendly. Zo makes the experience the most pleasant and easy for me. Great Great and prompt service from advisor. Always helpful and professional and friendly. Zo makes the experience the most pleasant and easy for me. Great service over all. More

Very much satisfied. My recent visit to Mercedes-Benz of Gainesville was exceptionally well. My service representative is Dillion Hastie. Although, all of the staff are My recent visit to Mercedes-Benz of Gainesville was exceptionally well. My service representative is Dillion Hastie. Although, all of the staff are very friendly, Dillion is truly an awesome individual. He took the time to explain the problem with my vehicle and assisted with finding a coupon to offset the cost. Both the repair and a good carwash was completed within two hours. Dillion also took the time to tell me about the new VIP program and signed me up to become a member. I currently own two Mercedes-Benzs. Curt Curtis did not sell me either vehicle, but he is a very pleasant and knowledgeable person who always makes a point to come greet me whenever I'm at Mercedes-Benz of Gainesville. All of my future purchases of Mercedes-Benz will be via Curt Curtis. More

service evaluation Every time I visit the dealership the service representative extends excellent customer service., he goes above and beyond what I expect, from getting Every time I visit the dealership the service representative extends excellent customer service., he goes above and beyond what I expect, from getting me in and out quickly, making sure my car is repaired according to what is asked never pressured to have things done that aren't needed. More

The relationship matters I bought my Benz from this dealership in 2007. My car is 10 years old with 86,000 Miles on it. The service representative, Dillon Hastie, has worked w I bought my Benz from this dealership in 2007. My car is 10 years old with 86,000 Miles on it. The service representative, Dillon Hastie, has worked with me 9 of those 10 years. As my car got older, it required a little more attention. Dillon’s ability to make me feel as if he worked there just to take care of my service needs, kept me coming back to that dealership. There were always other service businesses I could have gone to, but they didn’t have Dillon. I always felt like he was telling me the truth and that I could depend on his care and commitment to quality service. I am very grateful for the relationship even when the news about my repair cost isn’t very good. Thanks Dillon. More

Zo is great Zo is always super friendly and fast I'm in and out. Zo makes me not dread going to service my sprinter.thankyou for your friendly service. Zo is always super friendly and fast I'm in and out. Zo makes me not dread going to service my sprinter.thankyou for your friendly service. More

Excellent service experience Everything was done quickly and finished within the timeframe that I was told. The waiting area and store were nice. Dillon Hastie was very helpful Everything was done quickly and finished within the timeframe that I was told. The waiting area and store were nice. Dillon Hastie was very helpful and followed up after to make sure the service went well. More