Mercedes-Benz of Gainesville - Service Center

Best dealership service department, over 3 years I have had my company owned van and my personal vehicle serviced by Mercedes of Gainesville for the past three years. Always the best service and rep I have had my company owned van and my personal vehicle serviced by Mercedes of Gainesville for the past three years. Always the best service and repair I can find. It's a busy shop but worth the wait if necessary. More

Excellent customer service Dillon always greets me with a smile and "I'll get it done" attitude. He is dependable for when he will have your car ready for you and explains ever Dillon always greets me with a smile and "I'll get it done" attitude. He is dependable for when he will have your car ready for you and explains everything is detail so there are no surprises. I have two Mercedes and Dillon is my go to guy at Mercedes for all of my service needs. I have never dealt with a better service advisor in my 50 years of owning automobiles. More

Bummer I got my car delivered home after work on my parking brake and a wax job. When I got in the car the engine light come on the dash. Now I have to retur I got my car delivered home after work on my parking brake and a wax job. When I got in the car the engine light come on the dash. Now I have to return the car to Gainsville to have this checked out. I do not care for that!! More

Above and Beyond Dillon Hastie is wonderful to work with! He is extremely polite and professional and follows through on what he promises. I brought him an unusual p Dillon Hastie is wonderful to work with! He is extremely polite and professional and follows through on what he promises. I brought him an unusual problem and he and the technicians went above and beyond to help resolve my issue. I am very grateful for their help! More

Always 5 Star With Dillon Hastie I always have a 5 Star service with Dillon, he is what keeps me coming back. I live in Orlando now and because of his exceptional service I still brin I always have a 5 Star service with Dillon, he is what keeps me coming back. I live in Orlando now and because of his exceptional service I still bring my vehicle to Gainesville for service. Thank you Dillon! K. Areama More

Well Done.....! I’m always pleased with the service at MB of Gainesville. When I make a call to Dillon, he’s always very helpful and always knowledgeable of the probl I’m always pleased with the service at MB of Gainesville. When I make a call to Dillon, he’s always very helpful and always knowledgeable of the problem or progress with my car. I stay with this dealership because of employees like Dillon and my favorite driver, Ralph. I’m sure when I decide on another car soon, it’ll be another Mercedes. Thanks as Always...! Sincerely, D.Jones More

Simply the best I was in and with no hassle, Mike in Service was fast and proficient. The whole team from the time I pulled into service with my vehicle greeted me wi I was in and with no hassle, Mike in Service was fast and proficient. The whole team from the time I pulled into service with my vehicle greeted me with a smile. More

Dillion rocks Dillion’s customer service and product knowledge is awesome. He makes a service visit enjoyable. I leave the Dealership knowing Dillion stands behin Dillion’s customer service and product knowledge is awesome. He makes a service visit enjoyable. I leave the Dealership knowing Dillion stands behind all services rendered. More

Excellent Service For years, Dillon has been my requested "go to" service representative providing excellent "friendly" customer service. I am always very pleased with For years, Dillon has been my requested "go to" service representative providing excellent "friendly" customer service. I am always very pleased with the services rendered. More

SERVICE ON MY CAR Michael was very helpful and patient, he listened to my complaint about the car. The service did make a change in the performance of my car. Michael was very helpful and patient, he listened to my complaint about the car. The service did make a change in the performance of my car. More