Mercedes-Benz of Gainesville

I began my search for a "good" used sedan through online marketing & auto information sites. I was looking for a used auto from years 2007 - 2011. My searches over time brought me to the Mer through online marketing & auto information sites. I was looking for a used auto from years 2007 - 2011. My searches over time brought me to the Mercedes-Benz dealership in Gainesville, FL. I emailed the dealership with a technical question and immediately got a personal return with the information. I then called the dealership and talked with Chris Lopez about the used car I was interested in. He answered my questions and extended additional important information about the car. We arranged a visit to inspect and drive the auto. I drove the 84 miles the next day, met Chris and discussed the car and then drove it. He and other members of the dealership staff also offered useful information that helped me decide to purchase the auto. The discussions were very useful but not "high pressure" to "get me" to commit to purchasing the car. I committed to purchase the car at a negotiated price that day. I arranged to return the next day with the appropriate documents and payment documents. The purchase and additional introduction to all aspects of the car was professionally completed to my satisfaction and the dealership's. I will return to the dealership for service and I will recommend the dealership to others. The staff are professionals and proud of their services & autos. You are treated as a valuable client from the time you contact them and throughout the selection and purchase process. More

First of all, the Certified Pre-owned vehicle that I purchased was exactly what I was looking for. My first contact with the dealership was Larry Nero, the Internet Sales rep. Larry was quite helpful ov purchased was exactly what I was looking for. My first contact with the dealership was Larry Nero, the Internet Sales rep. Larry was quite helpful over the phone, and after we discussed the vehicle, as well as my trade in value, we decided to purchase the car. Upon arriving at the dealership, we were greeted by Larry, who walked us through the process, and had the car ready for viewing in the indoor facility. We were very pleased with the vehicle, as well as Larry's responsiveness to our needs and any concerns that we had. Once all of the financial paperwork was put in motion, Larry also spent about 45 minutes going over all of the operational functions of the vehicle with my wife and I. I must say that Larry Nero made this a very pleasant and seamless experience! We are very happy with our purchase, and also very pleased with the service we received at Mercedes Benz of Gainesville, and would highly recommend this dealership as a place to purchase a new or used vehicle. Thank you Larry, and thank you Mercedes Benz of Gainesville!! More

Dealership worked with me really well on buying a car. Unfortunately I had to back out. They were more than generious in helping me overcome my problem. Unfortunately I had to back out. They were more than generious in helping me overcome my problem. More

Mercedes-Benz Gainesville always goes above and beyond on the service they provide. I recently brought in my non-mercedes vehicle for regular oil change services and they noticed where I had my window fixed the service they provide. I recently brought in my non-mercedes vehicle for regular oil change services and they noticed where I had my window fixed by another service provider who did not fully complete the job by removing the glue from the tape I had used to hold my window and Mercedes-Benz Gainesville courteously had their technician remove it for me. Mercedes-Benz Gainesville always runs my car through the wash and interior detail service before returning it to me. Thanks MB-G for the many years of wonderful service. More

Relationships are important in any business. I have known Dillon Hastie for years. The customer service he provides is the reason I still bring my Jeep to a dealership that used to be Mercedes/Jeep but split Dillon Hastie for years. The customer service he provides is the reason I still bring my Jeep to a dealership that used to be Mercedes/Jeep but split off. It makes sense for Mercedes-Benz mechanics to be competent and they are here. The dealership provides me with rides to and from my house or gives me a loaner if my car will be in the shop for a couple of days. Customer service does not get any better. More

It´s a Mercedes dealership and it holds up to that, of course... the lighting, decoration and cleanliness of the entire facilities, the amenities, and of course the products and materials used. Wha of course... the lighting, decoration and cleanliness of the entire facilities, the amenities, and of course the products and materials used. What makes this dealership different are the people, especially ones like Dillon Hastie. I have had plenty of experience with "service" personnel of car dealers, from GM, Renault, VW, and Toyota to other MB dealers, but none as superb as Dillon Hastie. Dillon Hastie is knowledgeable, hard working, efficient and friendly, but more than that he has special communication skills that make you trust and feel good about the mechanics/services performed on your car, unlike other service managers that leave you doubting about being cheated and robbed! Not only does Dillon know all the technical-mechanical stuff and the organization-administrative in and outs of the dealership, but he also takes the time to know your particular car as well as you; all that coupled with his clear explanations and transparent recommendations, along with his ability to treat people of all walks of life, makes him the best service manager ever. In conclusion, Dillon Hastie is an excellent bridge between the technicians/mechanics/office staff and the customer. He is an excellent representative of the MB brand. There is no other like him... which is probably why I always see him so busy, but thankfully he is very organized and efficient, and with a smile on his face ... and hopefully he is rewarded in accordance! Hats off to Dillon Hastie! More

Michael performed way above and beyond offering me traditional customer service, to make sure that I was completely statisfied with the work that was being perfomed. Some of the service that he prov traditional customer service, to make sure that I was completely statisfied with the work that was being perfomed. Some of the service that he provided was great and included work that was not part of the standard B Service Plan. Thank you Michael for bringing pleasure and satisfaction with owning a Mercedes Benz. I highly recommend your commitment to customer satisfaction. Edward Blue More

Chris went way beyond to help us get the car we wanted. When we were looking at one of there car online he spent 2 days trying everything he could to try and make it happen. We only had so much money to s When we were looking at one of there car online he spent 2 days trying everything he could to try and make it happen. We only had so much money to spend and he made it happen. I would like to thank all that was involved in this everyone was so great. Thank you Chris and all of the staff involved Don Bruce More

It was a wonderful experience dealing with Mercedes-Benz of Gainesville. Larry Nero did an exceptional job explaining all of the new feature on my 2009 CLS550. I traded in a 2006 CLS500 and I am amazed at t of Gainesville. Larry Nero did an exceptional job explaining all of the new feature on my 2009 CLS550. I traded in a 2006 CLS500 and I am amazed at the advances that have occurred on this model vehicle in 3 years. Larry is one of the best people persons I have ever dealt with. He was extremely patient, informative and knowledgeable about the car. The entire time during the closing and paperwork generation on the car, Larry was focused on my satisfaction not only with the car but with my understanding of the new features. He took the time to go with me for the test drive and showed me everything. He then even took the time to transfer my Sirius XM radio account from his cell phone while we were going over all of the features of the voice command and navigation system. I was also impressed that he had already transfered my tag while I was signing paperwork. If this car didn't have the mileage on it, I would swear it was a brand new car. I will always drive a Mercedes-Benz and I will always come back to Larry @ Mercedes-Benz of Gainesville. More

Always love the Mercedes experience. Everyone treats you like they are happy you are there, never felt pressured, all questions answered with great vehicle knowledge. Felt I got a fair deal on my trade, an like they are happy you are there, never felt pressured, all questions answered with great vehicle knowledge. Felt I got a fair deal on my trade, and a fair price on the new vehicle. More