Mercedes-Benz of Gainesville

RIPPED OFF!!!!!! My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gaines My Review of Mercedes-Benz of Gainesville anthonylaw 8/21/2016 Reason For Visit Service "RIPPED OFF!!!!!!!" My Mercdedes SLK was in the Gainesville dealership for repairs from damage caused from striking an object in the roadway. The repairs required that the entire dashboard be removed from the car, in the process the technicians destroyed the glove box but put the vehicle back together anyway and did not mention anything about this to us. After we had the vehicle back several weeks we noticed the damage that was done, we immediately contacted the dealership about the problem along with another issue we were having that was not related to the damage. Mercedes picked up the vehicle and took it to the shop, once the dealer looked at the car the service advisor called me and stated that the damage to the glove box was not covered and that they had seen similar issues with other vehicles, this was done while they attempted to get the dash out of the vehicle, it looked as if someone took a pry-bar and bent a the frame of the box along with the glove box door. The adviser stated the cost of the box was $800, I told him the damaged was caused by them but he would not admit it. Instead he said he would work on getting the cost down for us which he eventually did, however he wanted us to pay the labor, $165.00, reluctantly I agreed but reminded him that they caused the damage but I agreed to his terms just to get the item repaired. Not only has Mercedes of Gainesville lost a customer it is very possible that we may never guy another Mercedes from anyone. More

good experience overall. Bought a new Mercedes GLS. Everyone was courteous and helpful. Also purchased four year maintenance agreement for the vehicle. Will be interesting Bought a new Mercedes GLS. Everyone was courteous and helpful. Also purchased four year maintenance agreement for the vehicle. Will be interesting to see how I feel in several years. More

Great Service! I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happe I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happening with my car. They went to great lengths in discovering the cause of the problem and conducting multiple tests to Essie that the repair workd. Great job! Thank you. More

Great service Eric is the best car salesman I have excperienced so far. Friendly (I know that is not alway a good treat in a salesman), honest and actually putting Eric is the best car salesman I have excperienced so far. Friendly (I know that is not alway a good treat in a salesman), honest and actually putting my interests first when providing what turned out to be great advice More

Outstanding Service all around! What a pleasure to deal with Curt Curtis and Gary. These people are true professionals who made buying a car a truly enjoyable experience. There was What a pleasure to deal with Curt Curtis and Gary. These people are true professionals who made buying a car a truly enjoyable experience. There was no pressure, only competence and kindness. They did exactly what they said they would do by giving me a fair trade for my BMW and got the transaction done swiftly and easily. Curt called us en route to make sure we weren't lost and made us feel right at home at their impressive Mercedes-Benz dealership. When we arrived the vehicle detailed and tied up with a bow with the red carpet down! If you are interested in dealing people who have integrity, years of experience and outstanding products and services, then Mercedes-Benz of Gainesville is the place for you to go! More

Smart car purchase Recently purchased a smart car from the Mercedes-Benz of Gainesville with the extraordinary help of sales consultant Matt Sloan. His demeanor and know Recently purchased a smart car from the Mercedes-Benz of Gainesville with the extraordinary help of sales consultant Matt Sloan. His demeanor and knowledge of the vehicle he was selling and respect and customer service was awesome. More

Outstanding dealer I am leasing a C300, and my entire experience with this dealer has been incredibly positive. From the courtesy at the time when I first entered their I am leasing a C300, and my entire experience with this dealer has been incredibly positive. From the courtesy at the time when I first entered their fantastic premises, to the helpfulness when I twice stopped in for service, I have only accolades for their staff and general manager. Frankly, I cannot imagine a better dealer to conduct business with. (And the coffee they serve--especially espresso--is an added bonus.) More

Excellent experience I leased a CLA 250 after multiple visits and conversations with salesman George Bush (not the former President). Originally I had planned to purchase I leased a CLA 250 after multiple visits and conversations with salesman George Bush (not the former President). Originally I had planned to purchase a used CLA 250 from another dealership. However, because I was in the Gainesville area, I wanted to test drive one. I made it clear to George that I did not intend to purchase a vehicle from him and just wanted to test drive the car. His response was "no problem. Let's go." As I test drove the car, George went over all the features and I was impressed with his knowledge of the car. I had researched the CLA 250 for months and he knew things about the car I didn't even know. George put zero pressure on me to buy the car and didn't hound me after my visit. I kept calling George with additional questions even though I didn't intend to buy from him. He always had an answer. After doing more research and deciding to lease a new one, I asked George to give me his best price. After dealing with more than 6 dealerships, George had the best price and I went with him. To my surprise when I went in to the finance office, the agreement was identical to the one we had negotiated. There was no funny business. If you intend to purchase from MB of Gainesville. Ask for George. You won't be disappointed. More

new lease this was the first time to lease an auto. and it will not be the last. Ken Davis and Angela Monroe were outstanding. They made us feel like old custom this was the first time to lease an auto. and it will not be the last. Ken Davis and Angela Monroe were outstanding. They made us feel like old customers and we were more than satisfied with their help. If we are still around in three years they will be the ones we will lease from again. More

A Great dealership, Ask for Matt Sloan Had my first experience at MB of Gainesville and I was very pleased. Matthew Sloan took care of making sure I found the vehicle that I had in mind. I Had my first experience at MB of Gainesville and I was very pleased. Matthew Sloan took care of making sure I found the vehicle that I had in mind. I left with a new MB and could not be pleased more. Thank you! More