Mercedes-Benz of Gainesville

LOVE MY MERCEDES DEALERSHIP This visit was for my B service. I'm about 30 minutes away, so I use the valet service. Everyone, from Gail, to the gentleman that picks up and This visit was for my B service. I'm about 30 minutes away, so I use the valet service. Everyone, from Gail, to the gentleman that picks up and returns my car, to Dillion who oversees my service are all attentive and always in communication. Dillion went above and beyond on my questions regarding future maintenance and my recall questions. Getting my car serviced is never a worry! Thank you everyone at my Gainesville Dealership! More

It's a joy Working with Dillon Hastie at Mercedes of Gainesville is a joy. We live in Citrus county, so, to have our car picked up for service could not be easie Working with Dillon Hastie at Mercedes of Gainesville is a joy. We live in Citrus county, so, to have our car picked up for service could not be easier.and we never know which new Mercedes we get to drive untill our washed and serviced car is returned. Got to love it. More

my experience I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly frie I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly friendly staff More

MB of Gainesville Great friendly service, always quick and helpful. Mike gets me in and out the door quickly each time I drop off and pick up. Thank you Great friendly service, always quick and helpful. Mike gets me in and out the door quickly each time I drop off and pick up. Thank you More

Excellent customer service Servicing my car has never being easier. I am always received with enthusiasm and attention to my needs. Service is always completed within the prom Servicing my car has never being easier. I am always received with enthusiasm and attention to my needs. Service is always completed within the promised time and never had an issue with the repairs or maintenance. More

Mike is very helpful! Service provided is well explained and done proffesionally. Mike is very helpful and provided me with a good loaner car. Price of labor is a bit high Service provided is well explained and done proffesionally. Mike is very helpful and provided me with a good loaner car. Price of labor is a bit high but nevertheless im satisfied with the work so far. More

Great Customer Service. I have been a loyal customer of Mercedes Benz Gainesville since the Kraft Motorcar Days, so my expectations are high when it comes to the service I am I have been a loyal customer of Mercedes Benz Gainesville since the Kraft Motorcar Days, so my expectations are high when it comes to the service I am provided. Dillon did not disappoint. He provided great service and follow up. He fits in quite well with the MBG Family!! More

Very good customer-centered experience . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequ . Efforts were made to address issues with my car and were communicated to me effectively. That included what exactly was wrong, the potential consequences of not fixing them, the potential delay period before a repair was absolutely needed, and an estimate of the costs. More

Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

Sales and Service Team My wife and I have had many differing vehicles over the years and focused in on a new MB. We live about 2hrs from the dealership, so initially talked My wife and I have had many differing vehicles over the years and focused in on a new MB. We live about 2hrs from the dealership, so initially talked and messaged with Angie (in Sales). She listened, presented different options, was super helpful and made delivery of what we were looking for extremely easy. Her approach was genuinely interested and straight to the point, and after meeting her in person and closing the deal, we feel that she and everyone at the dealership went out of their way to make this a simple and very satisfying experience. I've been to numerous dealerships over the year, and would highly recommend MB of Gainesville..! More