Mercedes-Benz of Gainesville

I enjoyed purchasing my car with the help of Tom and Sheldon. I had an appointment and was well taken care of. Thank You Tom and the team at MB of Gainesville! Sheldon. I had an appointment and was well taken care of. Thank You Tom and the team at MB of Gainesville! More

Poor customer service. Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in du Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in due to AAA JUMPING THE CAR THEN IT Wouldn't accept the key phob. a new batter in the car and phob nothing. .Wasn't there a hour. I get a call saying engine seized .They tried to turn the engine right and left I was told by the man I left it with took my keys. .not supposed to turn it left... $13500 they said for a new engine. Could not tell me why .or how engine seized said had 3 quarts to much oil. In it . I only had the car 5 months hadn't put 1500 miles on it . I felt it was the security system. Because it kept saying wrong key. I had it towed elsewhere I had a bag taken from the car they refuse to talk to me Tyler keeps saying he will have someone call.nothing . He will get with the gm . Or when the gm looks at it.. they could care less . My car needed a transmission from the torque converter that wasn't mechanical failure. But we're it was manually turned or tried to turn it broke a piece in there and had to replace the transmission if they did their due diligence they would had known. But it was a older Mercedes so I was discriminated and my car or myself was not given the proper respect. My started also was burned up due to continuing nothing to start it. More

Tom Scribner is THEE person to work with! ! He went above and beyond to help turn our disaster of road trip, into a dream come true. We arrived to the dealership after our vehicle had broken d ! He went above and beyond to help turn our disaster of road trip, into a dream come true. We arrived to the dealership after our vehicle had broken down desperate for a nice, working vehicle. After numerous test drives, issues with financing due to my trade’s negative equity, and over 8 hours of no eating - he made it happen. Not only that, I had to leave my broken down vehicle overnight to head back home (over 2 hours away) and he worked with the towing company the very next day to make sure it was taken care of!! Tom Scribner, you are the man! We will be using him for future purchases and recommend you do the same! More

metris came in with the wrong equipment but Curt and Alex were super accommodating! Bought 2 new vehicles from them and will be buying a new suv when I retire in two years! They are THE BEST!!! were super accommodating! Bought 2 new vehicles from them and will be buying a new suv when I retire in two years! They are THE BEST!!! More

Eric helped us from start to finish and I could not have asked for a better experience. I typically dread the car buying experience, but I truly felt as though Eric was a family member guiding me through th asked for a better experience. I typically dread the car buying experience, but I truly felt as though Eric was a family member guiding me through this process. He advocated for me and made me feel comfortable. I feel great knowing I received a good deal but I feel even better knowing this dealership has the best intentions looking out for their buyers. Thanks again, Eric and everyone at Mercedes! More

We have repeatedly chosen this dealership for our vehicle purchases, and each time, the experience surpasses the last. Immense thanks to Curt and the entire team for transforming each visit into a truly extr purchases, and each time, the experience surpasses the last. Immense thanks to Curt and the entire team for transforming each visit into a truly extraordinary experience. We eagerly anticipate our continued partnership and the exciting journey that lies ahead with you. More

This dealership takes their relationships with their customers to a whole new level. Excellent service and a feeling of family when you walk through the doors. Hard-working sales leaders who actually l customers to a whole new level. Excellent service and a feeling of family when you walk through the doors. Hard-working sales leaders who actually listen to your wants and needs and deliver every time. More

Stumbled upon the car online and was met with a lightning-fast response. The entire process was incredibly seamless. I picked up the new car over the weekend and I’m absolutely thrilled with it. lightning-fast response. The entire process was incredibly seamless. I picked up the new car over the weekend and I’m absolutely thrilled with it. More

I bought my ML 2:50 from them about eight years ago, they do all the service and after 106,000 miles. It is still like new. Great service department. do all the service and after 106,000 miles. It is still like new. Great service department. More

BUYERS BEWARE of these crooks! !!! Tyler Mayberry sales manger and his team went back on their word, sold us a car and gave us a contract saying they would buy it back and when the !!! Tyler Mayberry sales manger and his team went back on their word, sold us a car and gave us a contract saying they would buy it back and when the time came tried to swindle us into another deal giving us negative equity in the original deal, but we have it all in writing and recorded voice calls, we have handed it to our corporate attorney and will go after them, don’t fall into their trap!!!! More