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Mercedes-Benz of Gainesville

Gainesville, FL

4.6
694 Reviews
Welcome to Mercedes-Benz of Gainesville! Mercedes-Benz of Gainesville in Gainesville, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 565-0224. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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4000 N Main Street

Gainesville, FL

32609

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Showing 694 reviews

December 14, 2021

We had a wonderful experience working with Sheldon. He made buying a car fun again. I would highly suggest asking for him by name. All of the staff at the dealership were on top of their game. The whol More

by hankh8267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Testa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Julian was an absolute pleasure to work with. Julian made our purchase stress free and went beyond in every aspect of customer service! If you want to have the best buying experience….contact Julian at Merce More

by Csmith8316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Dealership has rude people working for them in service department. They as re only interested in charging customers for items and repairs not needed. I was told to take my c as r to another dealership. More

by keithmillertime585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Potteiger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Gainesville responded

Keith, we apologize if this was your experience with us. Please send us an email if we can go over this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 15, 2021 -

keithmillertime585 responded

This is the second or third time that we have experienced poor customer service. Your service advisor seems to always make excuses and try and belittle his customers. We were told we should have taken the car to another dealership. I was also told by your service advisor that he would no longer service our car and we would need to find someone else. Seems like Mercedes Benz of Gainesville is letting the service advisors to pick and choose who they want to service. If i can, i will gladly take my business elsewhere. One last thing, when we purchased the car we were told by the sales manager how great the service after the sale was and that we were now part of the Mercedes Benz family. I have not experienced top notch service that was bragged about. I have had better service at a used car lot.

Dec 15, 2021 -

keithmillertime585 responded

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December 05, 2021

What could be said about Eric Corley, a lot. First of all, vey friendly and knowledgeable. Over the yeas of being a customer of two Mercedes Benz's Eric keeps me up to date not just when I am at the deal More

by eugenetkrabs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Julian was nothing short of amazing. After traveling to dealerships from Jax to Daytona, then Orlando which was horrible in it self, only to end up here in Gainesville. very laid back professional atmosphe More

by LaQuieta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

We had the best experience with Tom. Even though he has a RBF, he made our time at the dealership tolerable by keeping us laughing. Everyone was amazing! Highly recommend! More

by Crystal Jakubowicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Scribner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

Crystal, we're delighted to hear our team member Tom made your visit a fantastic one -- thanks!

November 29, 2021

Curt was very friendly and professional the best experience in car buying I recommend him without hesitation More

by Claude
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

Claude, thank you for sharing your appreciation for our team member Curt!

November 26, 2021

Very friendly and knowledgeable staff. They took time with us and genuinely wanted to make us happy. More

by Erwacter
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Scribner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Testa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

Thank you for the wonderful review!

November 15, 2021

Eric was by far the most knowledgable and friendly salesman I have ever dealt with. By the end of our first conversation, I knew I was in good hands. By the time I arrived at the dealership, all of More

by ggmarie23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

We're thrilled to hear our team member Eric took such good care of you! Thank you for the excellent review!

November 02, 2021

Popped in just to see what was in stock. Sheldon was great!! Easy transaction and everyone was friendly!! More

by Ghatch77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

Thanks for giving our team member Sheldon a shout-out!

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