Mercedes-Benz of Gainesville

Ken has always been respectful and locates the vehicles we need. I've know Ken for 25 plus years.Great public relations person! we need. I've know Ken for 25 plus years.Great public relations person! More

Ken Davis is why my husband and I have been with Mercedes for 15 years. for 15 years. More

Eric was very helpful from start to finish with helping us out with our New 2025 Benz. I would like to say Eric is very knowledgeable, helpful and most importantly very professional in what he does with yo us out with our New 2025 Benz. I would like to say Eric is very knowledgeable, helpful and most importantly very professional in what he does with your company. He’s mannerisms is the KEY of return customers, and I’m definitely one of them. He had so much patience helping me out with different vehicles to my decision and like. Mercedes Benz you all have the right one on your TEAM!!! Thanks again, Eric Sincerely, Cook Family 😊 More

I drove an hour and a half to the Mercedes dealership in Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business and service needs to Gainesville. I’m so glad I did Because nobody could help me fix my Apple airplay feature in my car. I had called Mercedes.me and the Wesley Chapel dealership service department and nobody could help me. When I arrived at Gainesville, I was greeted by an attendant and was quickly introduced to my service representative. The service representative was very kind and was trying to figure out what was wrong. So he asked Charlie to help me. Charlie quickly knew what the problem was and within 10 minutes I was able to sync my phones music apps. Charlie explained what no manual or certain service person would know about subscribing to the Wi-Fi service or turning off the Wi-Fi on my phone in order to playback my music. It is something that you have to know , how the systems work. Sadly, Mercedes manual does not explain this. Charlie was so courteous and helpful and I would like to continue to bring my car there for service. I’ll be at, Charlie is one of the sales representatives yet he knew something that most service representatives don’t know About my car. I may even be interested in returning to Gainesville to purchase another Mercedes. Thank you, Charlie. You’re a great guy and I look forward to doing more business with you. More

Charlie Macera is the best sales advisor! He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be re He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be resolved. Charlie’s level of expertise definitely deserves recognition and a raise. Thank you Charlie, for resolving our new car issue! More

I have been a customer for 25 years. This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough making sure your purchase is right for you! I can’t say enough about your service department. Over the years I worked with Ed Garlin, Dylan Hasty and now Becky Miennes. They always make sure you are satisfied! Thank you Ken and Becky for all your help! Kind regards, Beatrice M.Solis More

I wish to place on record my greatest appreciation for the excellent services and advice provided by Ken Davis over the past more than 30 years of buying Mercedes-Benz buying experience at MB of Gainesvil the excellent services and advice provided by Ken Davis over the past more than 30 years of buying Mercedes-Benz buying experience at MB of Gainesville. Over the years, I have been so happy and impressed with his sincere, pleasant, and professional advice and help that we have developed a bond of true friendship. I recommend Ken to anyone looking for such an experience. I wish Ken many more years of friendly service and advice to clients. More

Incompetent and unresponsive is how I'd describe MB of Gainesville. On 10/31/24 I brought my car in to have the oil changed and about an hour later, when I was driving, the check engine light suddenly cam Gainesville. On 10/31/24 I brought my car in to have the oil changed and about an hour later, when I was driving, the check engine light suddenly came on, the stop/start function no longer worked (not even the green light was on) and other engine functioned stopped working. I immediately called Zo Strickland, the service advisor, to tell him what happeded and he said he would get a loaner ready. It's been 2 days, I've made 4 calls, and sent 2 texts, but still haven't heard back. Incredibly, this hasn't been an isolated event of incompetence and unresponsivenes at MB of Gainesville because on 4/20/24, I brought my car in for service and they charged me $157 for a complimentary brake inspection (clearly stated on their invoice) which I had to fight to get back. The same happened on 2/18/24 when they charged me $195 for complimentary services (clearly stated on their invoice) that I had to fight to get refunded. I would absolutely not recommend having your car serviced at MB of Gainesville.😡 Their sales department incessantly hammers you with follow up calls if you are interested in buying a new car, but the service department? You guessed it..incompetent and unresponsive! More

I called Eric as soon as the dealership opened and he picked up right away, eager to help. I asked about the availability of a preowned vehicle and while his system showed it was available he wanted to m picked up right away, eager to help. I asked about the availability of a preowned vehicle and while his system showed it was available he wanted to make sure by checking the lot. He called me back in 7 minutes to confirm the vehicle was still available. I made the 2 hour drive and when I got there the vehicle was detailed and ready for me to inspect/test drive. The rest of the process was very smooth and Eric made me feel comfortable the entire time. He was able to make the adjustments I needed to get the deal done and didn’t waste any time which I really appreciated. They took my trade in and appraised it for more than I was expecting and handled everything very efficiently. Gary was also very nice to deal with and had a very easy going attitude which made the paperwork process a breeze. All in all I would say the overall car buying experience with Eric exceeded my expectations and I would recommend him to anyone looking for a new vehicle. Thanks again! More