Mercedes-Benz of Ft. Lauderdale - Service Center

Manuel Guzman my service advisor has been always outstanding and courteous. However, I noticed lately that the whole service process is not as professional as it used to be in the past. Before, expe outstanding and courteous. However, I noticed lately that the whole service process is not as professional as it used to be in the past. Before, experienced valets or receptionists will come to you, while in the car, to take all service details from you, hang a ticket number at your rear-view mirror, place protective plastic seat cover and a paper floor mat, take the car key from you, or tells you to leave it in the car, then, lead you to your service advisor who will initiate the order. This is not happening anymore, despite that your cost of scheduled maintenance has tripled in the last five years ($1600.00 for a GLB250 18,000 miles Service B). I have been a Mercedes owner/lessee since 1974 and was always impressed with the service etiquette in Florida that resembles the service you get in Sindelfingen, Germany. Unfortunately, nowadays, you have to find a place to park the car yourself in the service breezeway. No one from the several service attendants that stand in the breezeway in Mercedes uniforms will never come to you, and if you ask them a question, they don't have proper communication skills. I hate to say that Toyota dealers that serve my wife's Toyota have a better professional service etiquette. More

Took care of my flat tire with no issues. .just had to wait a bit .just had to wait a bit More

Took my car in for 50,000 mile service. My service adviser, Hipolito, was efficient, helpful and friendly. My car was serviced in a timely manner. My service adviser, Hipolito, was efficient, helpful and friendly. My car was serviced in a timely manner. More

Excellent service, Manny Guzman, service contact, takes good care of all the details, I have taken my car for 6 years in a row and I am totally satisfied. good care of all the details, I have taken my car for 6 years in a row and I am totally satisfied. More

Perfect. The service is so good! Rudy Assesor is very professional! Excellent service, love it The service is so good! Rudy Assesor is very professional! Excellent service, love it More

Service provider was knowledgeable, professional and efficient. He kept me informed though out the process. efficient. He kept me informed though out the process. More

Always a pleasure to deal with. Courteous service and spotless destination. I would recommend them. Courteous service and spotless destination. I would recommend them. More

They were extremely knowledgeable and quite friendly. Answered all my questions and were extremely patient Answered all my questions and were extremely patient More

Scheduling was simple, follow up as to time was efficient. The service was completed on time as outlined to my complete satisfaction. efficient. The service was completed on time as outlined to my complete satisfaction. More

I brought my 2020 GLB 250 in for Service B and was shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the ti shocked to learn that my pre-paid maintenance plan had “expired”! I have bought four MBs and have always purchased the maintenance package at the time of purchase. Because of the pandemic, my driving miles were reduced significantly and by the time I reached 20,000 miles after three years had expired, I was denied the service I paid for in 2020. In other words, I paid for three service visits at time of purchase but MB only honored ONE visit. The pre-paid plan cost approximately $1,500 so that means MB kept approximately $1,000 for no service. Obviously I won’t be purchasing anymore pre-paid service plans from MB. By the way, I never received any notification that my plan was going to expire; however, I receive numerous notifications that my vehicles require service. Obviously I’m very disappointed in this practice and will consider this episode when in the market for my next new vehicle. More