Mercedes-Benz of Ft. Lauderdale - Service Center

I would pick no stars if I had the choice! I honestly don’t even know where to begin. I purchased a 2022 C 300 from this dealership and have been back 7-8 times since. From the car not startin I honestly don’t even know where to begin. I purchased a 2022 C 300 from this dealership and have been back 7-8 times since. From the car not starting two weeks after I purchased it in Oct 2022, to it not accelerating when driving on I-95 one weekend. The most recent thing in between is my control panel went completely dead. After two weeks of my car being at the dealership, I went to pick it up just to find out the service light was on and the sunroof panel still didn’t have full power. So I left the car and picked it up later that evening to find out the check engine light was still on. My service rep Bryan was cool and helped me throughout it all! Thank you again, Bryan! When I picked up my car and the service light was on Bryan told me to drive the car home(which I regret doing) and bring it back in the morning and I would be given another loaner until we figure out what’s wrong with the car. Too bad it didn’t go as we planned. As I was making a complaint about all the past issues to the service manager, the service director Mary Donnell walked by and joined the conversation. As I was explaining to her the most recent thing(which was why I was currently there at the moment) she cut me off and asked was the check engine light on now, I responded No cause of course it went off, but I explained to her that Bryan is a witness and saw it on yesterday evening when I picked it up. She honestly didn’t listen to anything I had to say and proceeded to tell me that they would check it but if the light wasn’t on there was really nothing they could do as no codes would appear. And it would take 15-20 minutes for this then I can go about my day. I tried explaining to her that Bryan and I already discussed this and were supposed to get another loaner while Mercedez investigated the check engine issue.(Common sense to me would be to keep the car for a day or two and see if the light comes back on being it’s going on and off, but I guess common sense is not so common. I repeated over and over what Bryan told me and also told her I came super early to avoid my loaner being taken by the next customer. She told me the loaner was already reserved for the next customer. Quick back story, When I first arrived at the dealership that morning around 7:35 AM on 9/7/2023. I asked the Loaner rep to please get my parking decal out of the loaner I returned yesterday evening (around 7 PM). So before Mary stood in my face and lied to me, I already knew the loaner was still there being the other rep had gotten my parking decal for me and it was so late in the evening that they didn't have time to book it for another customer. So I told Mary this and this is where I became upset because I was told one thing and she didn't listen to anything I had to say, continuously cut me off, and proceeded to do what she wanted with my car. So that's when I asked my service rep for my keys, locked my car, and told Mary no work would be done to my car until I had a loaner like I was told, so I could go to work. I then proceeded to call my mom(who is the only person who can calm me down) and told her what happened, Long story short after Mary spoke to my mom, I left in the same loaner I returned the previous evening. not once did Mary acknowledge me after she spoke to my mom, didn't apologize or anything. She stood right next to me and told a co-worker that she only had one cup of coffee that morning. I'm currently in contact with Mercedez World USA and have a case open to trade my car or provide me with a refund. I have so much paperwork showing all the issues that this car has given and have been researching the FL Lemon Law as well. I do not recommend this dealership, Not only am I having issues with the car, but the customer service from the Service director Mary Donnell, and the manager was not empathic, showed a lack of accountability, and overall left a negative impact on such a luxury fleet of vehicles. More

Excellent service! Tameka Long was very friendly and did a great job keeping me informed and also up to date with the progress of the repair. She also was very helpful Tameka Long was very friendly and did a great job keeping me informed and also up to date with the progress of the repair. She also was very helpful to point me in the right direction to get me informed on buying extended warranty for my car. More

Great service. Torrey Williams is a great asset and always has had my vehicles ready as promised and serviced and or repaired properly. Torrey Williams is a great asset and always has had my vehicles ready as promised and serviced and or repaired properly. More

Easy and fast service my car was ready in 2 days. Very professional and straight forward about their prices not hidden fees. Very professional and straight forward about their prices not hidden fees. More

Excellent trusted service. Prompt, complete and very professional and attentive. I highly recommend this dealership for service. Very good communication and reminders; and sche Prompt, complete and very professional and attentive. I highly recommend this dealership for service. Very good communication and reminders; and scheduling appointments is extremely easy. More

Great prompt service. The repairs were covered under the warranty. Very respectful and very timely The repairs were covered under the warranty. Very respectful and very timely More

Very professional knoledgable very good attentive service all and all very good expirience with the process all and all very good expirience with the process More

Very good communication and updates from James Rubio. Service was fast and thorough while I waited. Service was fast and thorough while I waited. More

Unacceptable from a MERCEDES BENZ Dealership … I took my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the follo my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the following Sunday (and took pictures), and on the following Monday I notified the 'Service' Advisor (Torey Williams). He advised they took pictures of my car, he then opened the pictures, and acknowledged there was a whole on the grille (from my description). He then said he needed to speak with the 'Service' Manager and would call me back. A week passed and no return call, I called Williams several times (including his personal cellular). So I had to go to the Dealership (July 25th) to get an update. At this point, Williams again, said there was difference in the pictures they took and the pictures I sent. Hence, we went to the next step; speaking with the 'Service' Manager (Steven Adams) who INITIALLY said okay, fix the issue. A few minutes later, Adams wanted to see the pictures and began a BACK & FORTH with me about the pictures (DAMAGE) and said the damage was there prior to the service, my grille was old, it was IMPOSSIBLE that it occurred there, and something (road debris or weather related) caused it. Needless to say, I left with the same broken grille. I called the 'Service' DIRECTOR (Mary Donnel) and left three messages over a span of two & half weeks, to NOT receive a return call, YET. THIS IS UNACCEPTABLE from a MERCEDES DEALERSHIP!! I took my car to the dealership because I expected and wanted better. I could have went to a Mom & Pop shop (that could probably care less) for this to occur. At this point, I will get the grille fixed and take my car elsewhere. It should be noted Torey Williams (Advisor) was helpful while 'at' the Dealership. I really wish I could give 5 stars, BUT unfortunately, I cant. More

I really like this dealership and the Service Team that works with helping me to keep my E300 in good performance. They are professional, friendly, and offer me the best advice and knowledge regarding my works with helping me to keep my E300 in good performance. They are professional, friendly, and offer me the best advice and knowledge regarding my vehicle. Providing a hot cup of coffee and/or cool water is nice to have available for customers waiting, as well. More