Mercedes-Benz of Ft. Lauderdale - Service Center

One of the worst dealership In a lousy group of dealerships We got stuck with two lemons --GL 450 and the new S550 and then we bought from the worst dealership --all owned by Autination! Do yourself a favor don We got stuck with two lemons --GL 450 and the new S550 and then we bought from the worst dealership --all owned by Autination! Do yourself a favor don't but these lemons but if you do then be prepared to be ripped off on service quality ! Don't believe anything they say unless it's in written form (loaners, car pickup for service, free removal of small dents , timely service...) the list of long! More

Disappointing service, under common expectations I took an appointment at MB FL for the first time. When I got there, I was assigned to a different advisor as orginally planned over the phone; it was I took an appointment at MB FL for the first time. When I got there, I was assigned to a different advisor as orginally planned over the phone; it was my first time there, so it didn't really matter to me. It was set to be a quick repair and everything was supposed to be set (the issue was already known and the parts needed were supposed to be ordered by MB Ft. L.) A while after my car went in, the advisor came back with the rate to fix the orginal issue; he also informed me of other issues and had them priced already. I refused to have them repaired because of the exagerated high rates. The original issue was supposed to be repaired the same day but couldn't because a new part needed was supposed to get in the day after. At the end of the following day, I received a call from the service advisor to inform me I had to wait 4 more days before getting back my car. On the third day I called the advisor and left a message because I wanted to know if everything was going to be fine on the fourth day as thridly planned, but never got a call return from him, not even on the fourth day. I then had no choice but to go there myself to know what was going on. The car was finally repaired but no one had noticed me... Then, I was shown and explained the invoice when I realized the price charged was much over the price quoted on the first day. I then asked to see the original quote but the advisor couldn't find it. He left me for 10 minutes and came back with a new invoice but he still coudn't show me the original quote. Even though the new invoice had been lowered, the final amount was still higher than the original quote, I felt the advisor wasn't honest with me, I was very disappointed and tired of this case, so I stopped arguing, paid and left. More

great experience my name is alessandra leon, I went to the dealer on monday august 25, 2014 for an issue my car had, the customer care advisor adam littman was amazi my name is alessandra leon, I went to the dealer on monday august 25, 2014 for an issue my car had, the customer care advisor adam littman was amazing. he was fast nice and very understandable. i really like this dealer, but i most say the service from adam was great. very happy More

I waited for 3 days for someone to call me back. The dealership has gone through significant changes in personel. No one knows whats going on, NO ONE cares. They don't know if I have a problem with a dealership has gone through significant changes in personel. No one knows whats going on, NO ONE cares. They don't know if I have a problem with a 20k car or a 200k car because they just ignore me. More

FRUADULENT AND UNETHICAL PRICING!! BEWARE! - Each time I FRUADULENT AND UNETHICAL PRICING!! BEWARE! - Each time I take my car to FT. Lauderdale Mercedes it's a repeat show....always deceptive and unethical FRUADULENT AND UNETHICAL PRICING!! BEWARE! - Each time I take my car to FT. Lauderdale Mercedes it's a repeat show....always deceptive and unethical price. By this I mean the service advisor (Sol) always inflates the price of parts BEYOND MSRP. In addition, he provides fictious part numbers so that it's difficult to verify pricing. In this case, the rear panel which is part of the hard top roof system broke. He quoted me an MSRP price of $452, plus $108 to install plus tax and shop supplies, all totaling $627.52 (in writing). I shopped the part and found two things. The part number that Sol the service advisor provided and wrote on the quote was ficticious and inaccurate. Additionally, the actual MSPR was $378 at every other Mercedes dealer in town. I actually purchased the genuine Mercedes part from Skyland Automotive (highly recommend them) for a net price of $283.50 and installed it myself in 7 minutes. So my total cost was $283.50 versus the absurd and ludicrous price of $627.52 from Ft. Lauderdale Mercedes. Total savings $344.02 (55% savings). What are they thinking when you can go to any other Mercedes dealer and get the actual MSRP without the service manager's personal mark up at Fort Lauderdale Mercedes - Time to act ethical! More

Yes and I already have to friends. Mr. McInnis is super and a real addition to Mercedes of FT Lauderdale. I have bought over 10 autos from him, new and used, and will follow him anywhere. I left Volvo afte and a real addition to Mercedes of FT Lauderdale. I have bought over 10 autos from him, new and used, and will follow him anywhere. I left Volvo after 28 years to Mercedes because he convinced me to try Mercedes because I trust his judgement. More

I had recently taken my Mercedes to Mercedes of Fort I had recently taken my Mercedes to Mercedes of Fort Lauderdale to get it serviced with Bruce Kitchens. His friendliness and care made my experie I had recently taken my Mercedes to Mercedes of Fort Lauderdale to get it serviced with Bruce Kitchens. His friendliness and care made my experience with this dealer- ship worth returning to buy another Mercedes. Not only did he Fix the problem that I originally came for but he also took care of another problem that he found while my car was being serviced. This saved me a trip going back to the Dealership. So far everyone has been friendly at Mercedes but Bruce exceeded my expectations. Thank you, Raul Corleto More