Mercedes-Benz of Ft. Lauderdale - Service Center

This dealer scratch my E300' rim Yesterday I brought my E300 to have aa car wash and check tire's pressure. When they return the car I realize that the front rim had a scratch. I retu Yesterday I brought my E300 to have aa car wash and check tire's pressure. When they return the car I realize that the front rim had a scratch. I return immediately to the dealer and make the claim. They told me that the manager wasn't there so I left the dealer. This morning I recieved a call from a Manager called Mathew and he told me that he THINKS that this scratch didn't happen in the dealer so there's nothing he can do. Very easy to not assume his responsibility. Is his word against mine... he did not even look the wheel... he told me that he saw the pictures that his employee took. I bought this car in Houston almost 2 months ago and it was immaculate. I have no words to describe the impotence I feel. More

Very disappointed with this service center! 1) I originally brought my car in To Mercedes Benz (MB) of Fort Lauderdale for service to check the battery because it was laboring during the start 1) I originally brought my car in To Mercedes Benz (MB) of Fort Lauderdale for service to check the battery because it was laboring during the starting process, which in my experience indicated a new battery was needed. MB service told me a that a new starter plus a new battery was necessary. 2) I also asked MB service to check the car’s Pirelli tires because the pressure indicator message said a tire was consistently low. They told me that there were small nails in each of the front tires & the tires needed to be replaced. I asked to see the actual nails in the tires & was quickly told the nails were not visible because they were positioned on the interior of tires. So, I asked that MB service patch the tires, but was told that MB doesn't do that, they would only replace the tires. To verify this “nails in tires” issue, I decided to take the car to Wagner Goodyear on Sunrise in Fort Lauderdale to diagnose the issue. The tires were removed from the rims for inspection & no nails were found in any tires! 3) MB service then told me the car needed an alignment; to confirm this issue. I asked Goodyear to do a visual inspection & test drive, as a result it was determined that no alignment was needed. 4) In addition, I felt the 80k maintenance they told me the car needed was unnecessary & extremely overpriced for being a service on a pristine vehicle with only 31k miles. My MB service bill $4,128 & in retrospect, after being lied to about the nails in my tires & the alignment, I now doubt that the starter even needed to be replaced. After being a loyal customer & owning 6 Mercedes Benz vehicles over the past 25 years, I question whether I should purchase another Mercedes product in the future, due to the disappointing & unethical service experience I encountered at the Fort Lauderdale’s service center. More

worst service ever Our new car did a double spin in the road, yes 360 degrees circle while riding at 45 mph. We took the car to the dealer and after 2 days they said ev Our new car did a double spin in the road, yes 360 degrees circle while riding at 45 mph. We took the car to the dealer and after 2 days they said everything is fine. Later the car did the same and for the second time they said there's nothing wrong. We took it to a different dealer and there they said at a first glance that the front wheels needed alignment. ALIGNMENT! Now it is corrected. Mercedes Benz Fort Lauderdale sucks. More

terrible service I have never seen somebody so disrespectful. We brought our car for service B today, I had made a appointment 10 days ago and ask for a courtesy vehic I have never seen somebody so disrespectful. We brought our car for service B today, I had made a appointment 10 days ago and ask for a courtesy vehicle. Turned out, as we brought our car on time, we had to wait for the advisor for 15 min, then as the advisor, Chris Barrington, arrived, he did not acknowledge our presence at his desk. He didn't say anything and went on to work at his desk without even offering to seat or even say good morning. After a few minutes, I introduced myself and explained why we were there to hear that they didn't have any vehicle for us, although I had asked for one specifically after finding out the service B is 5h at least. The advisor was very unpleasant, said he didn't have any vehicle, left for 10 more minutes to say that he didn't have one and that they didn't rent with avis (as I was told). This was a real waste of time, very unpleasant time. We left and won't come back to that dealer. More

MERCEDES BENZ OF FT. LAUDERDALE CAN COST YOU YOUR LIFE! I purchased a brand new $80,000 2017 Mercedes Benz E400 from Mercedes Benz of Ft. Lauderdale an Auto Nation store.. After only 2,000 miles the micheli I purchased a brand new $80,000 2017 Mercedes Benz E400 from Mercedes Benz of Ft. Lauderdale an Auto Nation store.. After only 2,000 miles the michelin tire BLEW OUT and the dealer will not consider it a manufacturer defect and replace it at no cost. I know that dealers have a budget for goodwill so why wont they replace a defective and costly tire?The tire damage was probably a manufacturer defect or was from the test driving from the 17 miles when I picked up my new car. This happened after I had evacuated from Miami as hurricane Irma (a cat 5) was approaching and when I would be doing highway driving.The representative at the dealership (John G.) knew that the "bubble" could become worse and explode while on the highway. Did he replace the tire no.Did he suggest offering it as goodwill No. Needless to say, I will NEVER buy another car from this dealership which knows NOTHING ABOUT CUSTOMER SERVICE. More

Great service Daniel Figueroa was my service advisor. He serviced my two vehicles very fast and he was very competent! Thanks a lot! I will recommend the dealership Daniel Figueroa was my service advisor. He serviced my two vehicles very fast and he was very competent! Thanks a lot! I will recommend the dealership to my friends More

In for a B1 Service on my SL 550 John "Koby" was my service advisor. Great experience. I was in and out. Got a great loaner car. He kept me up to speed every step of the way. Had John "Koby" was my service advisor. Great experience. I was in and out. Got a great loaner car. He kept me up to speed every step of the way. Had some front end damage that was an easy fixed that was addressed gratis--so I was really happy. I will certainly return here for all future service on both my Benz. More

Took my mercedes in for warrantg work Nate was my service writer ! He was polite , professional and will reccomend him to others ! Great emplotee for Any service department waiting room an Nate was my service writer ! He was polite , professional and will reccomend him to others ! Great emplotee for Any service department waiting room and dealership is clean More

Had a great experience . Had a great experience having my car serviced and a loaner provided. Peter Montaldo was my service coordinator, he was ready when I arrived and the lo Had a great experience having my car serviced and a loaner provided. Peter Montaldo was my service coordinator, he was ready when I arrived and the loaner car was easy and he had my car waiting for me when it was completed. In and out in less then 10 minutes. Awesome!! More

a mistake that risked my life 3 weeks ago i had my car serviced here for the first time , they checked the tires and recommended an alignment to be done but the tires are ok and it 3 weeks ago i had my car serviced here for the first time , they checked the tires and recommended an alignment to be done but the tires are ok and its safe to drive the car , yesterday my front tire blow up on the 95 at 1 am, thank god i am ok and nothing happened to me or the car , so i go to the dealer thinking that they will fix their mistake that put my life into danger by saying its safe to drive the car, but no ... they do acknowledge their mistake by neglecting this danger that put my life into danger .. very disappointed by this kind of service from Mercedes and wont recommend this dealer to anyone i know and will defiantly send an email complaining to Mercedes Benz USA too More