Mercedes-Benz of Ft. Lauderdale - Service Center

Rodolfo Torres was a great service advisor! Prompt and great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the service provided More

worte a really awesome review but this website erased epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er More

I find them trying to push services required or not. They find way to take advantage of warranty services. It’s seems that service mangers are incentives accordingly. I have sent this feedback before but not find way to take advantage of warranty services. It’s seems that service mangers are incentives accordingly. I have sent this feedback before but not sure if anyone in management took notice, assuming they dictate that More

I like this dealership and especially my customer relationship person, Chris Jablonski. The took the car on time, called to indicate car was ready as expected. Chris is always courteous and well info relationship person, Chris Jablonski. The took the car on time, called to indicate car was ready as expected. Chris is always courteous and well informed. My only complaint this time was that service shop had not reset the service reminder on the dash panel when I went to pick up the vehicle. After I noticed, Chris had to take the vehicle back to the service department to have this done, which delayed our departure. More

My car has been sitting at the dealership for 11 days now waiting for parts. I got a text with a price of $4300 in repairs but no estimate. I have left several voice mails with no calls back. I have to send waiting for parts. I got a text with a price of $4300 in repairs but no estimate. I have left several voice mails with no calls back. I have to send several texts to get a response. They said they came in last Monday, then said this Monday. When I asked them about it, they changed their story to “they have the parts bug don’t want to rush the mechanic”. Tomorrow will be the 12th day my car has been sitting there waiting to be worked in and the dealership says they have no loaner cars to help me out. More

Brought my vehicle and to get trim replaced. They said it would be ready the same day and at 5 PM they said the wrong parts came in. They said it would be ready by the next morning. They called me the next d would be ready the same day and at 5 PM they said the wrong parts came in. They said it would be ready by the next morning. They called me the next day and said the parts won’t be in for a few more days come pick your car up. So I went without a car for a day and a half for nothing. Terrible customer service More

Absolutely terrible experience with their Service Department. I bought my C63S there for engine misfires, after legitimately being told the vehicle would take a few weeks due to COVID I was thrilled Department. I bought my C63S there for engine misfires, after legitimately being told the vehicle would take a few weeks due to COVID I was thrilled but a tad bit concerned to be called 2 days later saying my car was ready. I returned only to realize they updated my engines software and nothing changed. At first start the vehicle was slightly rumbling very slight but I guess because I drive the vehicle I noticed it, unfortunately I had already left the dealership, once I returned with the car I was told by the service manager who was in charge of my car Manuel that “xxxx happens” granted him, and I were very cool at first so I didn’t really care about the profanity but to tell me that after I just gave you my car two days prior was a bit ridiculous, and then he threw his hands up and just looked around when he said it.... what are we waiting for was my first thought ? Manuek then walks me to two empty cubicles and says wait for one of these guys, he does not call anyone, just says “wait” I then say well this makes no sense to wait outside as they probably won’t notice I’m waiting for them.. I then proceed to stand in “Customer Care Managers” office Matthew Pickton.. he wasn’t there yet but one associate noticed I wasn’t the happiest camper and offered to call out for him, I appreciate whoever that happen to be that day. Matthew returns to his desk and is at first attempting to clridyu why happen. After I explain to him what happened he claimed is Service Managers would never say a car would take “3 weeks” which he did, and proceeds to call Manuel in, after Manuel says “No” he has never said that Matthew looks at me with this “I told you so” type of look. I felt like I was in a high school cafeteria going back and forth with two people about my $75,000 car and there lack of care when fixing these high end vehicles. After that Matthew tells me they’ll take the car back but won’t give me a loaner, or even attempt to make any expections to check the vehicle immediately as they literally just had the car over the weekend. He also said their Shuttle Bus was down due to COVID which is understandable but the sheer lack of effort from him was amazing, he also kept complaining he had other people to get to so he demanded I make my decision outside of his office. That rubbed me the wrong way, he didn’t say it with much tact so I replied “no I’d like to stay in the office” he says no get out... so I proceed to ask him various questions that will give me a reason to be in the office as I think.. I did this because if I left I was almost sure he’d get caught up with something else, and never get back to me, after realizing I don’t want these people to work on the car I consider my baby I tell Matthew I’m done wasting his time.. MATTHEW THEN REPLIES TO ME “GOOD NOW GET THE xxxx OUT OF MY OFFICE” Matthew Pickton is the epitome of Unprofessional, and I made the right decision with not allowing them to work on my car. Funny enough the story doesn’t end there... as Matthew realizes I was recording our conversation he leaves and heads over to the bar on the showroom, I guess it’s where all the sales managers have lunch, I hear him talking to his associates about our encounter. I then proceed to walk over as well, I am in Real Estate Law by trade so I personally love a good controlled argument, at this point however Matthew was clearly upset, I let his associates know that he actually told me to “GET THE xxxx OUT OF HIS OFFICE” he admits that to them, and says it’s because I said I was done wasting his time. He then leaves quickly and tells them “Good luck he’s just going to waste your time” I then ask his associates would they be willing to attest to their manager that Matthew Pickton Admitted to saying that, they each looked around and said “I’m sorry sir I’m just eating my lunch, I didn’t hear anything, but if you need help with sales we can assist you” very professional response, and honestly I don’t want to put them in a funny spot. One of the managers eating who over heard was a sales manager, I believe is his name was Abraham, he was able to talk to me privately and let me know he completely understood why I was frustrated, I was also scheduled to see a property that day but missed my appointment due to having to return and basically litigate my cars issues. I appreciate Abraham as he told me to return two days later with the car and gave me his word on a loaner.. I never returned due to the broken trust between Myself, and Matthew Pickton. He is a disgrace to Mercedes Benz, and the term customer service. Ironically he is there “Customer Care Manager” what a name aye ?... interestingly the problem was resolved at Mercedes Benz of Pompano. The Car is undergoing a PFST claim with Mercedes Benz in Germany, due to Fort Lauderdale’s lack of effort To intervene before the issue MB Germany has approved a complete engine replacement, Mercedes Benz of Pompano is now waiting for a New Engine to be shipped from Germany I was told shipping should take a week but with COVID who knows really, I’m just happy Pompano cared for the car, they also handled my last vehicle as well and it was phenomenal. I wouldn’t recommend Mercedes Benz of Fort Lauderdale and I surely wouldn’t want any of my clients working with such an unprofessional team, led by unprofessional people such as Matthew Pickton. If anyone in my company were to tell a client, angry or not to “GET THE xxxx OUT OF MY OFFICE” they would be fired the next day. No professional should ever speak in that manner to any potential client. Shame on you Matthew Pickton, and Mercedes Benz of Fort Lauderdale, customer care managers should maybe try showing some care. More