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Mercedes-Benz of Ft. Lauderdale - Service Center
Fort Lauderdale, FL
527 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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527 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center
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August 09, 2021
My service representative,Rudy, is awesome! My only complaint is every time I drop off for repairs it take 4-5 days before it’s even looked at!! They are always short on loaners and being unemployed, I complaint is every time I drop off for repairs it take 4-5 days before it’s even looked at!! They are always short on loaners and being unemployed, I don’t have the money to rent a car right now! It makes life hard! More
by Cathylmccarthy
Employees Worked With
Rudy 5 stars
August 06, 2021
First off, I was solicited by MB Autonation re: my warranty. I was disappointed to find out that it expired last May & no one reached out to me to advise me. Auto Nation quoted $6400 for a 5 year warr warranty. I was disappointed to find out that it expired last May & no one reached out to me to advise me. Auto Nation quoted $6400 for a 5 year warranty. Thankfully I asked my friend if that sounded right. He said no & to call FLL MB. Sure enough I was quoted $4000 for the same thing. I was told that Autonation prays on the elderly. Why would MB be associated with a scam operation that rips the unsuspecting customer for a whopping $2400? It’s unconscionable. Next, I had to get an inspection & they found a “problem “ that I had to get repaired. I don’t trust MB so I took it to a trusted mechanic elsewhere. I was advised that I had to get it repaired & show documentation. They also said if the work wasn’t done at MB it would not be covered by warranty. If that’s the case, why did I have to spend $700 it cost to repair it? My mechanic told me that the parts were fine & didn’t need to be changed. But it had to be done to get the warranty. So basically I got stuck paying $700 for unnecessary parts that won’t even be covered in my warranty! After my second inspection, no one contacted me to tell me my car was ready. After 5 hours I called my advisor to find out that my car was ready. How about calling ME? I’m sitting around all day waiting. When the Lyft was called the incorrect address was entered. Thankfully I caught it as the route he was taking was all wrong. When they were calling a Lyft to pick me up I told the advisor about the address mistake & reiterated my correct address. The same thing happened. After 10 phone calls (I’m not exaggerating) it FINALLY got sorted out. The only reason I scored 2 stars instead of one is because my advisor was nice. More
by Llevy2200
Employees Worked With
Stephanie in Warranty
August 05, 2021
Great experience. No wait time, everyone was very helpful and the process went very smooth including the pick up and drop off at my home. and the process went very smooth including the pick up and drop off at my home. More
by gdfrye66
Employees Worked With
Rodoifo Torres, Peter McInnis
August 05, 2021
Never, and I do mean never, do they get it right. This time I scheduled a replacement part that was recalled. Bring the car in and drop it off only to find out later they do not have the part and it would time I scheduled a replacement part that was recalled. Bring the car in and drop it off only to find out later they do not have the part and it would take them 2 days to get it. First, the appointment was 2 weeks in advance… get your act together and order the part when the appointment is made. Not the first time with this dealership. This is why I oppose AutoNation being allowed to buy all the Mercedes dealerships in the county…. Leads to poor service and high prices. More
by Bcauley
Employees Worked With
Peter McInnis
August 02, 2021
They are professional in their work. I never had any problem and is please with their work. In the service department Malik assist me in my Mercedes Benz in with my airbags battery. problem and is please with their work. In the service department Malik assist me in my Mercedes Benz in with my airbags battery. More
by seemoichin440
Employees Worked With
Malik great person friendly assist the customer in their need.
August 02, 2021
Rodolfo Torres was a great service advisor! Prompt and great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the great customer service. He took care of my issue fast and responded to me promptly. He also called to follow up to make sure I was satisfied with the service provided More
by Harris
Employees Worked With
Rodolfo Torres
July 29, 2021
worte a really awesome review but this website erased epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er epsylon epsylon epsylon qwerta aqwer qwer aqwe qwe qer wer wer wrt wrt ert erwt ert rewt er More
by ribeiro.dan
Employees Worked With
andrew kirkland
