Mercedes-Benz of Ft. Lauderdale - Service Center

My last two service experiences have not been good. Most recent one returned the car to me with a new problem that was not there before, forcing me to turn around and return the car after driving loane Most recent one returned the car to me with a new problem that was not there before, forcing me to turn around and return the car after driving loaner for almost two weeks. Plus original problems not fully addressed. Feels like they don’t know how to fix the car. Also the loaner drop off experience remains extremely unsatisfactory. I pull into the service bay and am basically ignored. None of these problems is new. Considering switching brands at this point. More

I could not be happier. I am sure you are aware that Mercedes makes good cars, but that is not the most important thing. I will continue to purchase new cars from you for me I am sure you are aware that Mercedes makes good cars, but that is not the most important thing. I will continue to purchase new cars from you for me and my family - - because of your outstanding service. Our Service Manager, Mike Ferraro, is careful, thorough, and answers all our questions. He is assisted by your service staff who take our calls and provide solutions to a wide variety of problems. You have a GREAT team. Thanks! More

I had a very good service. I'm satisfied but I find very expensive price I'm satisfied but I find very expensive price More

I'm blessed to have such a great service advisor in Mr. Torey Williamns. He always get me in and out very smoothly and explains the best options on all repairs and actually comes threw on things he say's h Torey Williamns. He always get me in and out very smoothly and explains the best options on all repairs and actually comes threw on things he say's he and the service techs are going to do. Just fantastic . More

I have always had good service with Lauderdale Mercedes. No different this time. Rudy is my service adviser and he is always accommodating. I will continue to use this dealership in the future. No different this time. Rudy is my service adviser and he is always accommodating. I will continue to use this dealership in the future. More

Chris my service advisor is the best. Professional, knowledgeable and caring !! He made sure the job was done especially that it concerned my safety! Professional, knowledgeable and caring !! He made sure the job was done especially that it concerned my safety! More

I have no complaints only when I came back to pick up my car I had to wait because they couldn't find it. That was not good because I expected to pick it up and go. I was hoping to get back to a tournamen car I had to wait because they couldn't find it. That was not good because I expected to pick it up and go. I was hoping to get back to a tournament I left and pick up my car before they closed. This was not the case. More

excellent service very professional staff clean friendly environment , Mr. Rodolfo torres is one of the most friendly professional service writer i have ever delt with environment , Mr. Rodolfo torres is one of the most friendly professional service writer i have ever delt with More

Always a pleasure dealing with Tori and the service department very fast service with very little wait time department very fast service with very little wait time More

The manager of the service department should not be working there. I’ve been a Mercedes customer for over 40 years had purchased probably close to 50 Mercedes-Benz . I will never buy another thing this working there. I’ve been a Mercedes customer for over 40 years had purchased probably close to 50 Mercedes-Benz . I will never buy another thing this dealership. More