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Mercedes-Benz of Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.4
527 Reviews

527 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center

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June 24, 2022

Service was quick and great! My service advisor kept me informed. I was in and out for maintenance checkup in no time. Good service is appreciated. More

by staceygfla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William
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Jun 28, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 23, 2022

Customer service was excellent but the parts that were supposed to be replaced only half arrived I damaged. So now I have to come back and I have yet to receive a call if the part has arrived. More

by Sophyehoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
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Jun 25, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 25, 2022 -

Sophyehoch responded

Or is excellent at his job. The issue was never his performance it was the part that came in broken. He provided excellent customer service and was very communicative. It was a pleasure dealing with him and I hope he is always is my service provider.

June 22, 2022

I had a very good experience at Mercedes-Benz of Fort Lauderdale. I would like to thank my service advisor, MANUEL GUZMAN. He made sure that my car was done right and on time. More

by CyberPhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Guzman.
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Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

June 21, 2022

The service is excellent and my service advisor, Xavier Alsina is excellent. He give me all the information that I need relate to my service and call me right away when the vehicle was ready. More

by dannyrod0357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Alsina
Report | Print
Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 21, 2022

Very helpful and did everything they could to advise me and help save money. Much appreciated! More

by rcmolasky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pena
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Jun 23, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hello, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 20, 2022

The best Mercedes dealership, I love the attention they give me and to my car. I have the best advisor ever. Thanks Mercedes of Fort Lauderdale More

by ngroulx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Guzman
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Jun 21, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for your feedback! We hope you have a great day!

June 17, 2022

Xavier was a great communicator. We brought in our e-class for service and the team noticed our tires needed to replaced. All of the work was completed and the car was ready earli More

by David L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
Report | Print
Jun 20, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

June 15, 2022

Best experience I’ve had in awhile. Last several times the level of service for Mercedes was lacking. Thanks Rodolfo. More

by Brad M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo Torres
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Jun 16, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

June 13, 2022

One week to replace a battery which I could have done in a matter of hours for half the price. More

by rhaber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dunno
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Jun 14, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.

Jun 14, 2022 -

rhaber responded

I appreciate the response and would like to be clear that my service executive (Chris Jablonski) was top notch and did everything he could to accommodate me. He is a pleasure to deal with and the best part of the experience.

June 13, 2022

This AutoNation dealership is awesome. I have had a very nice experience the few times I have visited them. Great customer service. Keep up the good job. More

by harleyramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blair III
Report | Print
Jun 14, 2022 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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