Mercedes-Benz of Ft. Lauderdale - Service Center

Hipolito in Service Department was really helpful and professional, i took a GLE 63 to fix the sunroof and the follow up he did in that issue was amazing. professional, i took a GLE 63 to fix the sunroof and the follow up he did in that issue was amazing. More

Very disappointed recently had car serviced. Car was ready. First they couldn't find the key. It took them one hour and 37 minutes.to retrieve it. Had to ask multiple times . The car was righ Car was ready. First they couldn't find the key. It took them one hour and 37 minutes.to retrieve it. Had to ask multiple times . The car was right across in service area. I went outside and asked the man ask the desk is my car ready it's right over there. I dont know was his answer. I could not locate the service person for awhile . Finally when I did he had a attitude. He said it's was right outside. I answered I know that. Then it had been moved again. Out of sight. They retrieved again. He asked the guy why didn't he bring me the key. No audible answer from him .When service guy handed me back my key no apologies . Just some attitude like it was my fault. More

Excellent service. Romario was professional and courteous. Higly recommend this dealership for service. Thank You Romario was professional and courteous. Higly recommend this dealership for service. Thank You More

James is a great professional, available and good advice. Important for me to know he is my contact. Important for me to know he is my contact. More

Paid $1200 for a B service on a mercedes which was just an oil change and multi point inspection. Definitely felt ripped off and will look for other dealers in the area. This was my first visit with them. an oil change and multi point inspection. Definitely felt ripped off and will look for other dealers in the area. This was my first visit with them. I've paid half that price at other dealers in other areas (I just moved down here) More

Terry, my service guy, vas very polite, he was on top of my case, calling me & letting me know about my car. my case, calling me & letting me know about my car. More

Torey my service advisor is the nicest guy in the service department, he is quick and very professional department, he is quick and very professional More

Service advisor never called to update me on my vehicle. I had to pursue him on multiple occasion over 6 days. My payment of $705 for recharging my air conditioning was excessive. Granted, my advisor told I had to pursue him on multiple occasion over 6 days. My payment of $705 for recharging my air conditioning was excessive. Granted, my advisor told me he would be away over one weekend, but said his associate would follow up with me. That never happened. Granted, A/C leaks are difficult to diagnose, but 6 days to tell me that I needed to have repairs that would cost 6K to fix? I suggest more training for Romario Cruz, and an updated system to take better care of customers in a very busy dealership. More

Christopher Jablonski has been my service advisor for two years now, he has made everything so smooth and efficient with excellent service all the way around. It's a pleasure to do business here. years now, he has made everything so smooth and efficient with excellent service all the way around. It's a pleasure to do business here. More

Love working with MB of FT Lauderdale. Always go to Robert in service. Impeccable service. The kind of quality you hope for and expect at MB. Always go to Robert in service. Impeccable service. The kind of quality you hope for and expect at MB. More