Mercedes-Benz of Ft. Lauderdale - Service Center

Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particul Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location, where I faced prolonged delays and poor communication, I walked into the Fort Lauderdale dealership with my guard up, prepared for another confrontation. However, Robert's warm smile and friendly demeanor immediately put me at ease. His professionalism and genuine care completely restored my faith in the brand. My appointment was on July 16th at 12:00 PM EST, and from that first interaction, Robert's exceptional service and attention to detail were evident. He was incredibly transparent about the service process and kept me well-informed every step of the way, even providing a text update on July 18th around 1 PM. My car was ready by noon the following day, exceeding my expectations! What truly sets Robert apart is his personalized approach. He took the time to get to know me and my concerns, making me feel like a valued friend rather than just another customer. Notably, I did not share my previous frustrations with the Pompano location and Haden Smith until after my car was serviced. Robert had already proactively identified an issue with my steering wheel and ordered a replacement, demonstrating his commitment to providing the best possible service from the very beginning. Robert's dedication to customer satisfaction was evident throughout my entire experience. His initiative to address the steering wheel issue before knowing about my past frustrations showed his commitment to excellence and quality service. Overall, Robert's friendly and professional demeanor, transparent communication, personalized service, and commitment to quality make him an exceptional Service Advisor. He has not only turned my service experience around but also made me feel like a valued member of the Mercedes-Benz family. I cannot recommend Robert Blair enough. If you're seeking a Service Advisor who is professional, knowledgeable, and genuinely cares about your experience, ask for Robert. He is an invaluable asset to the Mercedes-Benz brand! Visit the Fort Lauderdale location and experience the exceptional service for yourself—just ask for Robert Blair! More

I have had service twice in one week. Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! More

All work was done to my expectation and in a reasonable time frame. Mike was able to give me updates and keep me informed time frame. Mike was able to give me updates and keep me informed More

First contact with service department personnel was very welcoming. After meeting with my service advisor I was provided with a list of items that they needed to do based on the history of the car…that work welcoming. After meeting with my service advisor I was provided with a list of items that they needed to do based on the history of the car…that work did not need to completed. More

My service advisor Polo did a great job for me during my last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 last visit. He was prompt, professional and courteous. I've had some issues here in the past so I'm very happy to be able to work with him. He gets 5 stars. I rated the dealership a 4 overall because of some prior issues as mentioned. More

Fast and efficient service Department. Rudy my service advisor has been great to work with and has great follow thru. Rudy my service advisor has been great to work with and has great follow thru. More

Had 2 appointments. First appointment I arrived and then told warranty work had to be canceled. 2nd appointment, left car all day. Only to be told that the warranty s First appointment I arrived and then told warranty work had to be canceled. 2nd appointment, left car all day. Only to be told that the warranty service had not been completed and I needed to reschedule. I now have a third appointment and scheduled a rental car with dealership. I’m hoping that this warranty work finally is completed. More

Chris Jablonski was very good and knowledgeable to work with. Friendly and outgoing. Helped me with all my needs and questions I would ask. Has a very good friendly outgoing positive attitude!! with. Friendly and outgoing. Helped me with all my needs and questions I would ask. Has a very good friendly outgoing positive attitude!! More

The service was quick and painless. The representative explained everything clearly and made sure the wait wasn’t long. I will bring my car there in the future. The representative explained everything clearly and made sure the wait wasn’t long. I will bring my car there in the future. More

The dealership, as a whole, is above average. Christopher Jablonski, however, is absolutely THE BEST automotive customer service specialist I've ever dealt with - anywhere (I've lived in a lot of Christopher Jablonski, however, is absolutely THE BEST automotive customer service specialist I've ever dealt with - anywhere (I've lived in a lot of places). He's honest, personable, and thorough. Elvis, the service mechanic, is excellent, too. More