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Mercedes-Benz of Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.4
527 Reviews

527 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center

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April 27, 2023

Excellent attention, professional people, excellent installations and beautiful new cars in exhibition and good coffee More

by Roberto Cobucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service and Tony Guevera in sales
May 01, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hello Roberto, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 27, 2023

As in every dealership, people make the difference. Mike Ferraro is a fantastic Service Manager at Mercedes of Fort Lauderdale. He is knowledgeable about all Mercedes models, and he understands his cus More

by Jkelly5646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ferraro
May 01, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 24, 2023

Great service at Mercedes Fort Lauderdale. They always assign Xavier to me. He provides great customer serivce. More

by chrisbuchanan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier
Apr 27, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 24, 2023

The people were friendly and the service performed on the car was finished in a timely fashion More

by barrywallace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 27, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!

April 12, 2023

Mike Ferraro my wonderful and professional service adviser once more provided me with an excellent service, mercedes benz of Ft Lauderdale is lucky to have him advising customer. More

by Japaragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ferraro
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 11, 2023

Had appointment for rear view camera recall. When I got to dealership, I was told that the recall could not be done because of computer problem. I had driven 40 minutes to get to the Fort Laude More

by Talleho2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Romero
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 08, 2023

The process couldn't have been smoother. Had transmission replaced under warranty - no questions asked. My car runs wonderfully again. Everyone at the dealership was very helpful. More

by MrKev33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blair
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 07, 2023

Professional service Customer focused Complimenting Uber to home and return to dealership Only disappointing feature is no snacks in waiting room More

by SHELDONSAVITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romario Cruz
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 07, 2023

I purchase my vehicle here and the sales team made the process fast and easy. I also service my vehicle here and they were very professional and courteous. More

by terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi Terry, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 06, 2023

There is no urgency to help certain people that comes in there. They just push me to the side. Like he can wait till I get to him that is bad. More

by Wallace19624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’d rather not say
Apr 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.

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