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Mercedes-Benz of Ft. Lauderdale - Service Center
Fort Lauderdale, FL
527 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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527 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center
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June 03, 2023
I moved and switched from gables to Fort Lauderdale mercedes and they were much better with service. My car had a major repair under warranty and James was very helpful and able to get me a loaner th mercedes and they were much better with service. My car had a major repair under warranty and James was very helpful and able to get me a loaner that was in high demand. More
by lilcon126
Employees Worked With
James
June 01, 2023
This is not a fair or reasonable business. Left my car to flood and demands payment for service never delivered to customer. Dropped car for service and while car was in their possession, part Left my car to flood and demands payment for service never delivered to customer. Dropped car for service and while car was in their possession, part of their lot got flooded, with my car parked in there . They asked me to contact my own insurance for the damage to my car. Moreover, they demanded payment for service and/or parts they claim they are owed. My car was still in their possession, they have not delivered the car back to me or showed me any repairs being completed or functioning, and my car got flooded and a total loss in the spot they parked it in their lot. I understand the total loss process and insurance covering the vehicle loss etc, but it is outrageous they charge for the battery they say they installed but was now under water, or alighnment they claim they did for now a junk car, thanks to their own actions . If my car is flooded, so is your parts, and at their fault. Why do I have to pay you for your own fault/fate, right? This dealer has a multi story building, obviously nobody cared to move cars from lower spots in their lot. And they still did not release the car before settling bill for parts/services they charged to a car they abandoned to flooding in their own lot. Shameless piracy. I just bought another MB, but it will NEVER visit this dealer for any service or parts. Shall I sue them? Service Coordinator was doing his job I think, but did not change the fact I am out of a car and they still got paid for their flooded parts and service on a car they left to flooding. Not fair to customers. More
by otantix
Employees Worked With
Manny Guzman
May 28, 2023
Mike Ferraro is one of the best service advisors I have ever had. He is honest and cares about his customers. He always tells me the truth when I ask questions and I am in and out quickly. Thank you Mik ever had. He is honest and cares about his customers. He always tells me the truth when I ask questions and I am in and out quickly. Thank you Mike for everything you do. Chris More
by Chrislawler31
Employees Worked With
Mike Ferraro
May 25, 2023
Chris always provides very professional service. He is proactive in keeping me informed of any issues and progress of the repair and arranging for transportation to/from the dealership. He is proactive in keeping me informed of any issues and progress of the repair and arranging for transportation to/from the dealership. More
by RKroker
Employees Worked With
Christopher Jablonski
May 22, 2023
I had serviced my ML250 several times at this location and each and every time, the response and courtesy that I have received from the service advisor was phenomenal. Especially even with the shortage of and each and every time, the response and courtesy that I have received from the service advisor was phenomenal. Especially even with the shortage of loaners, they have arranged certain days to compensate my service and service loaner. Would recommend the this Dealer More
by doranertek
Employees Worked With
Christopher Jablonski
