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Mercedes-Benz of Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.4
527 Reviews

527 Reviews of Mercedes-Benz of Ft. Lauderdale - Service Center

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June 26, 2023

MY SERVICE ADVISOR TOREY WILLIAMS IS SIMPLY THE BEST ALWAYS ON POINT WITH EVERY DETAIL AND ATTENTIVE TO MY MERCEDES NEEDS More

by DRB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
TOREY WILLIAMS
Jun 29, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 24, 2023

Couldn’t be happier. Michael Ferraro is very kind, efficient and a good listener. He heard my one problem and had it checked out along with the yearly maintenance and m More

by Sue
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Ferraro
Jun 24, 2023 -

Sue responded

Thank you for great service all around at Ft.L Mercedes-Benz of Ft. Lauderdale.

Jun 27, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi Sue, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 24, 2023

Mike Ferraro is hands-down the BEST! I've been going here for nearly 20 years. I would only recommend MB of FLL to anyone! More

by S CLO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Ferraro #1
Jun 27, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Fort Lauderdale and we hope to be of service again in the future.

June 24, 2023

Torey Williams from Mercedes Benz of Ft Lauderdale is amazing & as always, provides excellent costumer care. I’ve been with MB of Ft Lauderdale since years & it’s definitely worth the drive from Miami More

by dr.boddy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Torey Williams
Jun 27, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 22, 2023

The dealership has become larger & less “personable”, though that’s “progress”, a business person would say. I must say tho’, my service advisor is Top Notch! That’s what keeps me coming back More

by Cindy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Torrey
Jun 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

We appreciate you taking the time to leave us a response, Cindy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 21, 2023

Such a pleasure to hae my vehicle serviced at this dealership. Great service and great prices More

by CANNAVAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
My advisor Phil was amazing!
Jun 26, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 19, 2023

I was not welcomed or greeted when I pulled into the service area! I had to get out of my vehicle and make myself seen. Once my service adviser Polo got involved, he picked up the dropped ball and when More

by glennwbacon
Service Time
Recommend Dealer
Yes
Employees Worked With
Polo
Jun 23, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Communication was very good, service writer was good felt a little pressure to get other services. More

by M.holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romareo Cruz
Jun 23, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 16, 2023

James was awesome and worked with me every step of the way. Their customer service is top notch and five star rating. More

by ldavis5656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rubio
Jun 23, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 15, 2023

Problem not solved - slight vibration and sound is felt from front axel, and fuel consumption is at least 50% higher than normal. $350 for diagnostics wasted. Then I received another receipt for $78 don More

by Alexey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember, have to see the receipt
Jun 22, 2023 -

Mercedes-Benz of Ft. Lauderdale responded

Alexey, we regret your experience with us here but we are glad you brought this to our attention. If you'd like, don't hesitate to get in touch with our General Manager at (954) 949-0623. We'd appreciate the chance to make your experience a positive one.

Jul 11, 2023 -

Alexey responded

Ok I will, the slight but annoying vibration steel comes to the steering wheel and some light scratching sound is still there, and on an quite parking lot going on idle forward, there is still some sound from front axle…

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