Mercedes-Benz of Ft. Lauderdale

Had a great experience . Had a great experience having my car serviced and a loaner provided. Peter Montaldo was my service coordinator, he was ready when I arrived and the lo Had a great experience having my car serviced and a loaner provided. Peter Montaldo was my service coordinator, he was ready when I arrived and the loaner car was easy and he had my car waiting for me when it was completed. In and out in less then 10 minutes. Awesome!! More

Totally dishonest practices Purchased a car they had listed on the internet. All pictures of the rear of the car were in the shade, turns out that the car was two different color Purchased a car they had listed on the internet. All pictures of the rear of the car were in the shade, turns out that the car was two different colors and when I picked the car up, not expecting the car to have two different colors, I didn't notice until I got home. The car was presented to me always with the rear of the car in the shade and you couldn't see the color difference until it was in the light. I live in Orlando, a 3 hour drive and it was dark when I got home. Called the next day and they totally denied knowing about it. I talked to the person who traded it in and was told that they beat her up on the price of the trade over it. Now they won't do anything about it and expect me to pay for the tailgate to be sprayed the same color. They absolutely LIED to my face in telling me they didn't know. I think a lawsuit is in order here and being my brother is my attorney, this will cost me nothing and MB of FL a lot of grief, all because they didn't want to do it right!!! Very deceitful and dishonest practice, I should have read these reviews first. They sold my loan to the bank for more money than I signed on the contact and they are going to have to pay the difference not me. I would never buy a vehicle from this dishonest store again. 4th Benz, love the brand but the store is managed terribly. Buyer beware!!! More

a mistake that risked my life 3 weeks ago i had my car serviced here for the first time , they checked the tires and recommended an alignment to be done but the tires are ok and it 3 weeks ago i had my car serviced here for the first time , they checked the tires and recommended an alignment to be done but the tires are ok and its safe to drive the car , yesterday my front tire blow up on the 95 at 1 am, thank god i am ok and nothing happened to me or the car , so i go to the dealer thinking that they will fix their mistake that put my life into danger by saying its safe to drive the car, but no ... they do acknowledge their mistake by neglecting this danger that put my life into danger .. very disappointed by this kind of service from Mercedes and wont recommend this dealer to anyone i know and will defiantly send an email complaining to Mercedes Benz USA too More

Rip off A few months ago we got 3 cars at Mercedes Benz, Fort Lauderdale within 2 weeks. We worked with David Hodges on all 3 cars. At first you think that A few months ago we got 3 cars at Mercedes Benz, Fort Lauderdale within 2 weeks. We worked with David Hodges on all 3 cars. At first you think that the experience will be great, especially when David tells you that he will make sure that everything will go smoothly and represents your interest as the customer. When I came in for the 3rd car which was the new S-Coupe, David Hodges promised me AMG rims for the E-class, the first of the 3 cars, as a thank you for all of the business, if the deal with the S-Coupe went through. We signed the papers for the S that day and closed the deal. That was the beginning of the run-around for the promised rims. For several months I received excuses from David Hodges, either that he was sick, in a sales meeting, the right people were not in the body shop, etc….you name it. This has now gone on for several months of excuses and no rims. I finally asked if this was ever happening or if he simply lied to my face, and no response. What a rip-off!!! Pretty much criminal. In addition they messed up the notary process with the paperwork for one of the other cars being signed out of state. The company that they use was unprofessional, hired private people that did the job as a side-job, and do not have anything to do or understand what is supposed to be Mercedes-Benz service. When I received a follow-up email from the manager on my experience, I wrote back explaining the issues with the notary and giving David Hodges praise, since at this point I was still under the impression that I was receiving the promised rims. Despite my explanation of the issues with the notary company and the additional problems that this caused, I never heard back from the manager. Why ask for customer satisfactory feedback if they are not addressed. Finally, they had a promotion, that the dealership would pay $500 towards your first car payment. For weeks I had to call and leave messages with the financial department of the dealership never receiving a response. When talking to Mercedes financial, they said that this has been a common problem with the dealership but that the dealership are the ones that have to take care of this. Unless you want to get RIPPED OFF!!!! Get dealership experience follow-up that no one really cares about, or get a second full-time job trying to get the dealership to full-fill their end of the deal, I recommend using any of the other Mercedes Benz dealerships. RIP-OFF!!! More

Worst customer service ever I gave my mercedes E350 for servicing, I tild them all issues the car has after two days I got call from them says car is ready for pickup and when I I gave my mercedes E350 for servicing, I tild them all issues the car has after two days I got call from them says car is ready for pickup and when I reach there my car looks like how I gave it to them even after service. They did not clean tha car or wash it and when I drove the car issue with my btakes still exists. I tried to call the service agent Pattiricia Rabuffo she is not picking up calls not replaying to voice mails and even worse thing is theor managers also not responding to calls and finally my car is F***up. Avoid thos service center and Patti Rabuffo is a disgrace to Mercedes. More

Classic rip off techniques This dealership gave me the worst service using all the classic tricks to sell you cars that you don't want, keep you waiting for hours, quoting you m This dealership gave me the worst service using all the classic tricks to sell you cars that you don't want, keep you waiting for hours, quoting you misleading finance options tying you into contracts that are expensive and detrimental to your financial well being. Read the small print, shop away! Don't go there, look for other dealership with high ratings. This doesn't reflect well on Autonation. More

Changing the way it's done! When I came through the door I was Greeted by Jack Fitzgerald the G.S.M. with a kind hello & a hand shake he told me not to worry he was going to make When I came through the door I was Greeted by Jack Fitzgerald the G.S.M. with a kind hello & a hand shake he told me not to worry he was going to make sure I got Taken care of. He put me with Ali my salesman his understanding and honesty far transcended any I have ever experienced ever in a car dealership before. Tarek was next at bat, He was my finance person he made it all very easy to understand and didn't make me feel like i needed a shower after I left his office. Thanks Mr. Fitzgerald for all you did for me to get the Benz I wanted. I would never buy anywhere else ever! More

Wow! So easy to buy from Would have preferred to buy locally (St Petersburg), but they would not even come close to the deal Ft Lauderdale offered us on our new 2015 Mercedes. Would have preferred to buy locally (St Petersburg), but they would not even come close to the deal Ft Lauderdale offered us on our new 2015 Mercedes. In fact it was suggested by the other dealer that the car probably didn't exist, the deal wasn't real, etc. Well I have to say that purchasing our new Mercedes in Ft Lauderdale was one of the easiest transactions ever. Came to an agreement on the phone, they sent me a deal sheet, we made the 3.5 hour drive down and picked it up with absolutely no monkey business...one of the smoothest, easiest auto transactions ever. I will happily recommend them to anyone. More

One of the worst dealership In a lousy group of dealerships We got stuck with two lemons --GL 450 and the new S550 and then we bought from the worst dealership --all owned by Autination! Do yourself a favor don We got stuck with two lemons --GL 450 and the new S550 and then we bought from the worst dealership --all owned by Autination! Do yourself a favor don't but these lemons but if you do then be prepared to be ripped off on service quality ! Don't believe anything they say unless it's in written form (loaners, car pickup for service, free removal of small dents , timely service...) the list of long! More

Disappointing service, under common expectations I took an appointment at MB FL for the first time. When I got there, I was assigned to a different advisor as orginally planned over the phone; it was I took an appointment at MB FL for the first time. When I got there, I was assigned to a different advisor as orginally planned over the phone; it was my first time there, so it didn't really matter to me. It was set to be a quick repair and everything was supposed to be set (the issue was already known and the parts needed were supposed to be ordered by MB Ft. L.) A while after my car went in, the advisor came back with the rate to fix the orginal issue; he also informed me of other issues and had them priced already. I refused to have them repaired because of the exagerated high rates. The original issue was supposed to be repaired the same day but couldn't because a new part needed was supposed to get in the day after. At the end of the following day, I received a call from the service advisor to inform me I had to wait 4 more days before getting back my car. On the third day I called the advisor and left a message because I wanted to know if everything was going to be fine on the fourth day as thridly planned, but never got a call return from him, not even on the fourth day. I then had no choice but to go there myself to know what was going on. The car was finally repaired but no one had noticed me... Then, I was shown and explained the invoice when I realized the price charged was much over the price quoted on the first day. I then asked to see the original quote but the advisor couldn't find it. He left me for 10 minutes and came back with a new invoice but he still coudn't show me the original quote. Even though the new invoice had been lowered, the final amount was still higher than the original quote, I felt the advisor wasn't honest with me, I was very disappointed and tired of this case, so I stopped arguing, paid and left. More