Mercedes-Benz of Ft. Lauderdale

Bought a Certified pre-owned E550 with under 26,000 miles. Added the extended warranty beyond the 1 year included warranty and the sale included alignment and window tint. That took a few days prior to miles. Added the extended warranty beyond the 1 year included warranty and the sale included alignment and window tint. That took a few days prior to delivery, which ate up the entire return guarantee window. Upon driving, I had been complaining about an issue with a burning smell from the beginning but they said don't worry about it. I had to note the burning smell again and the window tint was very poor in the rear window. I had to schedule service again in the 1st month due to a puddle in my garage, which they said was necessary to replace the water pump. I asked about the window tint issue but they said it needed to be scheduled specifically for the window tint. Then, since it still had the burning smell, I scheduled it again per the coordinator, 3rd time back for stuff in the first 2 months, set it up and they said they could correct the messed up window tint issue. Took 10 days there for the smell (said they drained overflow coolant, which was done (in only) a few days there but I had to wait for the window tint which was 1.5 week later... So now the window tint is better but still smelling the burning chemicals from the motor. Not sure if I need to go to another dealership to let fresh eyes (& nose) try to correct the burning chemical smell. It's a lovely car, I paid a premium, took a hit on an awesome trade (that didn't smell) and they add dealer fees for ? So it was supposed to be a fair deal for them (I get it, it's their business$$). That said: Joe is nice and I appreciate his going the extra mile in an effort to assist but I would be much happier if my beautiful car didn't always smell like burning chemicals. Not sure if it's all miscommunications or issues with the service department, so unfortunately in my case, after 3 failed attempts to cure the main issue, the service there, leaves much to be desired. So many weeks of sitting there and the mechanics there can't fix it? I don't think a Mercedes (The Best or Nothing?) with low mileage, should smell like burning chemicals while driving. It is offensive and probably not the Best for health and wellness. More

The dealership reached out to me when I lost my car to hurricane Ian. They proposed a solution which involved getting a wagon from Germany. They kept me informed, got the car, turned it over to me effic hurricane Ian. They proposed a solution which involved getting a wagon from Germany. They kept me informed, got the car, turned it over to me efficiently and I drove it home. Nice people and easy to do business with. More

Hipolito at Mercedes in Fortlauderdale was excellent very diligent took care of everything needed and had my car ready on time !! diligent took care of everything needed and had my car ready on time !! More

My car was towed to the dealership on a Tuesday night, they never even looked at the car on Wednesday , went into the dealership spoke to the service manager Steven he was to have the service write me r they never even looked at the car on Wednesday , went into the dealership spoke to the service manager Steven he was to have the service write me refund a call Never hear from Anyone on Thursday they started No conclusion Final Conclusion on Friday The battery shorted out Very poor customer service for someone that got stranded on the side of the road and no loaner was offer More

Highly recommended tell my family & friends to come to your dealership.Planning to get car next year. your dealership.Planning to get car next year. More

Excellent sales representative excellent management. Always reach a good deal.Honored Mercedes Brand.Happy customer Always reach a good deal.Honored Mercedes Brand.Happy customer More

Ivan es great to work with. Mark as well. Very comfortable and good experience. I would shop there for my next Mercedes for sure. Mark as well. Very comfortable and good experience. I would shop there for my next Mercedes for sure. More

Absolutely wonderful experience. Buying a car is typically a dreadful experience. Our sales representitive Ala Surayeva went entirely above and beyond to provide exemplary service. Buying a car is typically a dreadful experience. Our sales representitive Ala Surayeva went entirely above and beyond to provide exemplary service. She was entirely patient while we test drove many cars. She answered all of our questions and made sure we had accurate and detailed information. She was responsive and followed up on everything. She was absolutely fantastic and I would highly recommend her and Mercedes of Fort Lauderdale to anyone. More

Beyond Excellent Customer Service! Highly recommend Mercedes of Fort Lauderdale, and my Superstar Salesman, Manuel Domenech. He Rocked this deal out !!! Also Kudos to Walter Bernal in Highly recommend Mercedes of Fort Lauderdale, and my Superstar Salesman, Manuel Domenech. He Rocked this deal out !!! Also Kudos to Walter Bernal in Finance who is Awesome and Great with the Numbers. The Dealership is very Modern and Comfortable. Thank You All for your help, great advise and a Great Experience. Five Stars ***** Evy More

Mike Ferraro is the best service advisor I've ever known. He treats you like family He treats you like family More