Mercedes-Benz of Ft. Lauderdale

Hi, Tameka Long is the most empathetic, trustworthy, professional and customer care focused representative I have ever met. I have owned countless vehicles with service contracts; she has exceeded my ex professional and customer care focused representative I have ever met. I have owned countless vehicles with service contracts; she has exceeded my expectations each and every time. I will continue my Mercedes Benz business due to her exceptional service capabilities.please recognize her amongst her peers. Thank you , Dr. B More

Mike F. is excellent, very professional, knowledgeable and helpful. Mike has always been there for me when I needed emergency service. is excellent, very professional, knowledgeable and helpful. Mike has always been there for me when I needed emergency service. More

Excellent attention, professional people, excellent installations and beautiful new cars in exhibition and good coffee installations and beautiful new cars in exhibition and good coffee More

Chris J service manager is excellent, knows his business and is great with making customer happy and satisfied and is great with making customer happy and satisfied More

Got my car easily salesman was very helpful everything worked out. Thanks for helping me. Thanks worked out. Thanks for helping me. Thanks More

As in every dealership, people make the difference. Mike Ferraro is a fantastic Service Manager at Mercedes of Fort Lauderdale. He is knowledgeable about all Mercedes models, and he understands his cus Mike Ferraro is a fantastic Service Manager at Mercedes of Fort Lauderdale. He is knowledgeable about all Mercedes models, and he understands his customer's needs for accurate delivery forecasts when cars are in for service. Mike is great to work with, and I am always comfortable bringing my car to Mike whenever it needs service. More

Great service at Mercedes Fort Lauderdale. They always assign Xavier to me. He provides great customer serivce. They always assign Xavier to me. He provides great customer serivce. More

The people were friendly and the service performed on the car was finished in a timely fashion car was finished in a timely fashion More

Good afternoon. I chose Mercedez Benz - Fort Lauderdale by AutoNation dealership on my own. I called and asked to speak to a representative in Spanish and they put I chose Mercedez Benz - Fort Lauderdale by AutoNation dealership on my own. I called and asked to speak to a representative in Spanish and they put me through Eduardo Mancheno. With it I could ask many questions and concerns speaking both in Spanish and English, since this would be my first Mercedes car. He was very kind and professional until the end. I chose first 2020 GLA 250 for $30k plus taxes, so total became $33k. Then the next step was in financial unit with Randolph Fanfan and he explained to us that the car has short warranty. At that moment after several hours with Eduardo I was already tired, I didn't feel well with a headache, Randolph began to sell us extended warranty and maintenance with no detailed price in each position, about how much would the final price of the car, so when I got home I saw the price of the 2020 car went from $33k to around of $47k. It did not seem fair when for the same price I could get a new car from 2023 with a 48-month warranty. The next day we decided to call Eduardo and explain to him this situation that I rather switch to a new car and he was very kind and received us and explained to us what options he had. When we saw the numbers and since I had given an initial down payment of 10k I decided that it was fine. After we went to Randolph office and we told him flatly that we were not interested in any extension warranty and maintenance offered there, since that it was obvious to see that he was no longer the kind person of the previous day also we asked him how would be the interest rate since this one is a new car and said with no nice voice: it is the same. We felt oppressed, offended, with our self-esteem on the ground. I know sales because I have a business and I would never push clients to buy from me with that aptitud. That has to be very kind, without pressing concerns to fulfill client needs. At the end, I came to the conclusion that if I needed to buy another car, I would avoid such a pity situation with another service which belongs to premium class. Thank you for spending time to review my concerns. More