Mercedes-Benz of Ft. Lauderdale

The people were friendly and the service performed on the car was finished in a timely fashion car was finished in a timely fashion More

Good afternoon. I chose Mercedez Benz - Fort Lauderdale by AutoNation dealership on my own. I called and asked to speak to a representative in Spanish and they put I chose Mercedez Benz - Fort Lauderdale by AutoNation dealership on my own. I called and asked to speak to a representative in Spanish and they put me through Eduardo Mancheno. With it I could ask many questions and concerns speaking both in Spanish and English, since this would be my first Mercedes car. He was very kind and professional until the end. I chose first 2020 GLA 250 for $30k plus taxes, so total became $33k. Then the next step was in financial unit with Randolph Fanfan and he explained to us that the car has short warranty. At that moment after several hours with Eduardo I was already tired, I didn't feel well with a headache, Randolph began to sell us extended warranty and maintenance with no detailed price in each position, about how much would the final price of the car, so when I got home I saw the price of the 2020 car went from $33k to around of $47k. It did not seem fair when for the same price I could get a new car from 2023 with a 48-month warranty. The next day we decided to call Eduardo and explain to him this situation that I rather switch to a new car and he was very kind and received us and explained to us what options he had. When we saw the numbers and since I had given an initial down payment of 10k I decided that it was fine. After we went to Randolph office and we told him flatly that we were not interested in any extension warranty and maintenance offered there, since that it was obvious to see that he was no longer the kind person of the previous day also we asked him how would be the interest rate since this one is a new car and said with no nice voice: it is the same. We felt oppressed, offended, with our self-esteem on the ground. I know sales because I have a business and I would never push clients to buy from me with that aptitud. That has to be very kind, without pressing concerns to fulfill client needs. At the end, I came to the conclusion that if I needed to buy another car, I would avoid such a pity situation with another service which belongs to premium class. Thank you for spending time to review my concerns. More

Tommy was great! I appreciate his assistance in leasing process. Would definitely recommend to anyone looking for a new vehicle. I appreciate his assistance in leasing process. Would definitely recommend to anyone looking for a new vehicle. More

Save yourself and go somewhere else to minimize pain. The work is never completed on time, the dealer is always chaotic, and it is always a frustrating experience. I’d rather service my car in a back yar The work is never completed on time, the dealer is always chaotic, and it is always a frustrating experience. I’d rather service my car in a back yard with a blind mechanic - the quality will be way better. More

Mercedes-Benz of Ft. Lauderdale is an outstanding Mercedes-Benz vehicle dealership in south Florida. Lauderdale is an outstanding Mercedes-Benz vehicle dealership in south Florida. More

Mike Ferraro my wonderful and professional service adviser once more provided me with an excellent service, mercedes benz of Ft Lauderdale is lucky to have him advising customer. adviser once more provided me with an excellent service, mercedes benz of Ft Lauderdale is lucky to have him advising customer. More

Had appointment for rear view camera recall. When I got to dealership, I was told that the recall could not be done because of computer problem. I had driven 40 minutes to get to the Fort Laude When I got to dealership, I was told that the recall could not be done because of computer problem. I had driven 40 minutes to get to the Fort Lauderdale Mercedes Dealer. No one called me to tell me to reschedule. Waste of my time. When I asked when the recall would be arranged, the service representative told me he had no idea when this would be accomplished. I have an expensive Mercedes, and should not be treated so poorly. More

This dealership is always very responsive to the needs and requests of its customers. I know I'm in great hands whenever my car is in their care. and requests of its customers. I know I'm in great hands whenever my car is in their care. More

The process couldn't have been smoother. Had transmission replaced under warranty - no questions asked. My car runs wonderfully again. Everyone at the dealership was very helpful. Had transmission replaced under warranty - no questions asked. My car runs wonderfully again. Everyone at the dealership was very helpful. More