Mercedes-Benz of Ft. Lauderdale

"I recently leased a brand-new Mercedes Benz GLE350W4, less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the cust less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of Fort Lauderdale was nothing short of appalling. Their lack of empathy, incompetence, and disregard for their customer's satisfaction is unacceptable. They told me that the radiator (coolant) leak was not covered under warranty. They believe the leak could have been caused by a rock or something to that nature hitting the radiator and making a small hole to cause a coolant leak to happen. I cannot believe a premium car could have such issues. The quality of the parts they are using is short of a premium brand and the fact that the design of the Radiator could cause damage to happen that easily is beyond me. We drive on the road every day and every day you will encounter road debris on the road. No way of avoiding that. When they assessed the problem and the cause they came back to tell me that I would be responsible for the repair as Mercedes Benz does not cover this damage under warranty. They provided an estimate of over $3000.00 to fix this problem. I tried to address the issue at a local level with the Sales Manager Daryl Jones and he was not helpful at all. In our conversation he went on to dismiss the fact that when the car was being serviced the technicians went on to make the problem worse than what it came in with. Costing over $4000.00 now to fix. I asked to speak to the General Manager and Daryl went on to tell me I needed to speak to his manager. I had never heard back from her, and when I called wanting to speak to the General Manager, they would not connect me as I must follow the chain of command. It has been well over a month, and I have not received any communication back. I made 2 calls to corporate headquarters and was advised that there was nothing that could be done as the dealer is independently owned but, in the meantime, they opened a case to document my concern. Supposedly Corporate has made calls to the dealership to have someone call me and no one has. Upon online investigation I found that this is a known issue with Mercedes Benz as many users have complained about a similar issue. To not address the issue and expect customers to cover the expense is ridiculous. I carefully chose Mercedes Benz. As a proud owner of a luxury vehicle, I expected a higher standard of service. Unfortunately, my experience was far from it. I strongly advise potential customers to reconsider their choice of dealership and Brand based on my extremely negative encounter. More

Stanley in parts very helpful and responsible. Also able to schedule repairs as needed quickly Also able to schedule repairs as needed quickly More

Exceptional Service Experience with Robert Blair at Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particul Mercedes-Benz of Fort Lauderdale I recently switched my Mercedes-Benz service to the Fort Lauderdale location, and I am beyond impressed, particularly with my Service Advisor, Robert Blair. After a frustrating experience at the Pompano location, where I faced prolonged delays and poor communication, I walked into the Fort Lauderdale dealership with my guard up, prepared for another confrontation. However, Robert's warm smile and friendly demeanor immediately put me at ease. His professionalism and genuine care completely restored my faith in the brand. My appointment was on July 16th at 12:00 PM EST, and from that first interaction, Robert's exceptional service and attention to detail were evident. He was incredibly transparent about the service process and kept me well-informed every step of the way, even providing a text update on July 18th around 1 PM. My car was ready by noon the following day, exceeding my expectations! What truly sets Robert apart is his personalized approach. He took the time to get to know me and my concerns, making me feel like a valued friend rather than just another customer. Notably, I did not share my previous frustrations with the Pompano location and Haden Smith until after my car was serviced. Robert had already proactively identified an issue with my steering wheel and ordered a replacement, demonstrating his commitment to providing the best possible service from the very beginning. Robert's dedication to customer satisfaction was evident throughout my entire experience. His initiative to address the steering wheel issue before knowing about my past frustrations showed his commitment to excellence and quality service. Overall, Robert's friendly and professional demeanor, transparent communication, personalized service, and commitment to quality make him an exceptional Service Advisor. He has not only turned my service experience around but also made me feel like a valued member of the Mercedes-Benz family. I cannot recommend Robert Blair enough. If you're seeking a Service Advisor who is professional, knowledgeable, and genuinely cares about your experience, ask for Robert. He is an invaluable asset to the Mercedes-Benz brand! Visit the Fort Lauderdale location and experience the exceptional service for yourself—just ask for Robert Blair! More

I have had service twice in one week. Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! Always working with Mike Ferraro. He is wonderful. Thank you for your early morning availability! More

Lance was super knowledgeable and i truly appreciate getting the best advice as to what's the best car for my needs getting the best advice as to what's the best car for my needs More

They are pretty good, but we had a complaint. In this day and age it took us several days and long hours just to get the paperwork done to buy a car . My husband had sent them email with details In this day and age it took us several days and long hours just to get the paperwork done to buy a car . My husband had sent them email with details but no paperwork was ready and we sat for nearly half a day . Other than this I like this dealership and we bought our car , we are giving 5 star rating because of Richard Sassine he was our point person and an excellent well rounded sales person . His honesty and positive personality is to be recommended. More

All work was done to my expectation and in a reasonable time frame. Mike was able to give me updates and keep me informed time frame. Mike was able to give me updates and keep me informed More

The best purchase in many years . I recommend Todd Fine is a great salesman. Highly recommended I recommend Todd Fine is a great salesman. Highly recommended More

Excellent service and was patent with me allowing me to feel comfortable and not pressured to make a fast decision feel comfortable and not pressured to make a fast decision More

The service with Sam and Tony was amazing. I’ve been in sales for over 20 years. My wife and I asked a lot of questions and got them all answered. They made us feel like family. The vehicle wa I’ve been in sales for over 20 years. My wife and I asked a lot of questions and got them all answered. They made us feel like family. The vehicle was ready on time and clean. We had to go back to get the front windows tinted but the process was fast and smooth. Please 🙏🏽 give Sam and Tony a huge shout or recognition for their superior service. I love ❤️ Mercedes Benz, it’s truly the Best or Nothing. More