Mercedes-Benz of Ft. Lauderdale

Great service. Torrey Williams is a great asset and always has had my vehicles ready as promised and serviced and or repaired properly. Torrey Williams is a great asset and always has had my vehicles ready as promised and serviced and or repaired properly. More

Easy and fast service my car was ready in 2 days. Very professional and straight forward about their prices not hidden fees. Very professional and straight forward about their prices not hidden fees. More

Excellent trusted service. Prompt, complete and very professional and attentive. I highly recommend this dealership for service. Very good communication and reminders; and sche Prompt, complete and very professional and attentive. I highly recommend this dealership for service. Very good communication and reminders; and scheduling appointments is extremely easy. More

I dealt with Jason Dutton and he made my experience a dream come true. He was patient, professional and an absolute wonderful person and I would highly recommend him to all of my friends and family. dream come true. He was patient, professional and an absolute wonderful person and I would highly recommend him to all of my friends and family. More

Great prompt service. The repairs were covered under the warranty. Very respectful and very timely The repairs were covered under the warranty. Very respectful and very timely More

Anthony Toro is the definition of white glove service. If I could give 10 stars, I would! I was greeted immediately by Anthony when I walked in- he was very friendly, welcoming, and attentive to my car b If I could give 10 stars, I would! I was greeted immediately by Anthony when I walked in- he was very friendly, welcoming, and attentive to my car buying goals. He provided a full walk through of each vehicle I had in mind, opened up every door, went through all the bells and whistles. Got me excited about getting behind the driver’s seat. He was very knowledgeable about Mercedes features and financing questions. Most importantly, his customer service and energy was top tier and very appreciated. He ensured I was fully set up and integrated with the tech features before I drove off the lot and went the extra mile to ensure my vehicle was clean and shiny when I got the keys. Anthony makes himself available to his clients even after you drive off the lot to ensure you are taking advantage of all the tech and features in the vehicle and to ensure your questions are answered. I will be coming to Anthony for all future Mercedes Benz needs/purchases. I want to also give a shout out to Allen Godfrey, Financial Manager, who also provided great service, knowledgeable about questions I had, and also very helpful throughout the process. I left the dealership feeling like a million bucks! More

Very professional knoledgable very good attentive service all and all very good expirience with the process all and all very good expirience with the process More

Very good communication and updates from James Rubio. Service was fast and thorough while I waited. Service was fast and thorough while I waited. More

Great place to shop for a car and my questions were answered in a very personalized matter. Very efficient yet they made sure I made the right decision. answered in a very personalized matter. Very efficient yet they made sure I made the right decision. More

Unacceptable from a MERCEDES BENZ Dealership … I took my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the follo my vehicle in for Service B (Saturday, July 15th) and at some point during the service the front grille was damaged. I noticed the damaged the following Sunday (and took pictures), and on the following Monday I notified the 'Service' Advisor (Torey Williams). He advised they took pictures of my car, he then opened the pictures, and acknowledged there was a whole on the grille (from my description). He then said he needed to speak with the 'Service' Manager and would call me back. A week passed and no return call, I called Williams several times (including his personal cellular). So I had to go to the Dealership (July 25th) to get an update. At this point, Williams again, said there was difference in the pictures they took and the pictures I sent. Hence, we went to the next step; speaking with the 'Service' Manager (Steven Adams) who INITIALLY said okay, fix the issue. A few minutes later, Adams wanted to see the pictures and began a BACK & FORTH with me about the pictures (DAMAGE) and said the damage was there prior to the service, my grille was old, it was IMPOSSIBLE that it occurred there, and something (road debris or weather related) caused it. Needless to say, I left with the same broken grille. I called the 'Service' DIRECTOR (Mary Donnel) and left three messages over a span of two & half weeks, to NOT receive a return call, YET. THIS IS UNACCEPTABLE from a MERCEDES DEALERSHIP!! I took my car to the dealership because I expected and wanted better. I could have went to a Mom & Pop shop (that could probably care less) for this to occur. At this point, I will get the grille fixed and take my car elsewhere. It should be noted Torey Williams (Advisor) was helpful while 'at' the Dealership. I really wish I could give 5 stars, BUT unfortunately, I cant. More