Mercedes-Benz of Ft. Lauderdale

Worst experience I’ve had in my life. Brought my car in second time for the same issue. Took them five days to just look at it and then they told me I have to pay to get it fixed. My car Brought my car in second time for the same issue. Took them five days to just look at it and then they told me I have to pay to get it fixed. My car is not even one year old. This place will say anything to rip you off. DO NOT TRUST ANYTHING THEY SAY More

Inexcusable Service and False Promises This dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my service advisor, Francisco, repeatedly makes false promises about updates but never delivers. On top of that, the loaners they’ve provided are completely unsuitable—one reeked of spilled gasoline, and another was a cramped C-Class that doesn’t compare to my S-Class. My pregnant wife can’t even ride in these cars without feeling nauseous. I’m left paying for a car I can’t use while no one is working to resolve the issue. The lack of professionalism and customer care is shocking. Avoid this dealership at all costs! More

I am very disappointed with this dealership. I researched many car dealerships around the country to find a good weather one owner vehicle. I found the exact vehicle that I wanted at Mercedes Be I researched many car dealerships around the country to find a good weather one owner vehicle. I found the exact vehicle that I wanted at Mercedes Benz of Fort Lauderdale. A 2017 Cadillac XT5 with 60,000 miles on it. I spoke with a Sales person Tony (who was excellent) and decided to buy it. I flew from Rhode Island to Fort Lauderdale to pick up the car in early August. Besides the usual car dealer mumbo jumbo my experience to this point was excellent thanks to Tony. I was told that the registration would be sent in two weeks or so. Two weeks later, I called to inquire about my registration and was passed on to the DMV person Patrice Hamilton. In speaking with her, she said that it was in the works and to check back shortly and that I would get another temp plate before the expiration. That was the last time anyone except Tony and Megan in finance got back to me. My calls and emails to Patrice and General Manager Giff Hummel have all gone unanswered and are now totaling in double digits!! This is really no way to treat a customer never mind a senior citizen. Soon my 2nd temp will expire and I will have a very nice driveway decoration as I can't drive an unregistered vehicle. What a huge disappointment. One more thing: If you get a response from MB of FL, the number that you are given 954-949-0623 is the general dealership number and you will be passed along to a voicemail for whomever you are directed to. More

Subject: Extremely Disappointing Experience with Mercedes Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealer Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale. Let me start by giving some background. Over the past two decades, I've owned four Mercedes vehicles, all purchased with the confidence that I was investing in not just a car, but a premium experience. For my current vehicle, I purchased both the rim/tire insurance and an extended warranty directly from this dealership. Just two weeks ago, I also bought four new tires, along with alignment and balancing services—again, from the Fort Lauderdale location. Since they were already changing the tires, I noticed some small scratches on the rims and requested they be fixed. When I asked for a loaner, as has never been an issue before, I was informed that loaners weren’t available for something as “minor” as tires. Accepting this, I made an appointment, dropped off my car on a Friday, and left it until Monday because the rim repair would take two days. During this time, I had to cover my own transportation costs with Ubers to and from the dealership. When I picked up the car on Monday, I was shocked to see that the rims were poorly repaired, with a different paint and texture than the original finish. My advisor, Xavior (who was incredibly professional and courteous), agreed that the job was far below Mercedes’ standards. We scheduled another appointment for two weeks later to correct the issue, at which time I was promised a loaner because the rims would need to be sent offsite and the work would take several days. Fast forward to Friday the 19th, the day of my appointment. Due to an unexpected work commitment, I arrived an hour early, only to be met with resistance from the valet despite my being on their list. After 20 minutes of excuses, I finally met with a manager, Daryl Jones, who took another 35 minutes just to review my case. During this time, he repeatedly told me to wait outside his office, which felt dismissive and unprofessional. Eventually, he informed me that I would not be receiving a loaner because, as he put it, the advisor “made a mistake,” and my situation wasn’t serious enough to warrant one. Frustrated and confused, I expressed how this made no sense given the warranties I had purchased, the work I had already done at this dealership, and the inconvenience I had endured. It was at this point that the “director” (a lady whose name I was too upset to catch) intervened, only to employ the same dismissive tactics. Even more astonishingly, she suggested that if I wasn’t happy with the service, I should consider getting the work done elsewhere. To say I was shocked would be an understatement. Never in my life did I expect to be treated with such disrespect, especially after being a loyal customer for two decades and having spent thousands of dollars at this dealership. When I pointed out that they had already done a subpar job and questioned whether they were willing to lose a long-term relationship over a loaner car, she merely suggested making another appointment for the following week. If this is how the upper management at this dealership handles customer concerns, I see no reason to continue doing business with them. This experience was nothing short of horrible, and I will not be returning. More

My experience with Mercedes is awesome service is excellent the people are professional and kind excellent the people are professional and kind More

"I recently leased a brand-new Mercedes Benz GLE350W4, less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the cust less than 9 months old, and experienced a significant Coolant leak a month ago. Instead of addressing the issue promptly and professionally, the customer service at Mercedes Benz of Fort Lauderdale was nothing short of appalling. Their lack of empathy, incompetence, and disregard for their customer's satisfaction is unacceptable. They told me that the radiator (coolant) leak was not covered under warranty. They believe the leak could have been caused by a rock or something to that nature hitting the radiator and making a small hole to cause a coolant leak to happen. I cannot believe a premium car could have such issues. The quality of the parts they are using is short of a premium brand and the fact that the design of the Radiator could cause damage to happen that easily is beyond me. We drive on the road every day and every day you will encounter road debris on the road. No way of avoiding that. When they assessed the problem and the cause they came back to tell me that I would be responsible for the repair as Mercedes Benz does not cover this damage under warranty. They provided an estimate of over $3000.00 to fix this problem. I tried to address the issue at a local level with the Sales Manager Daryl Jones and he was not helpful at all. In our conversation he went on to dismiss the fact that when the car was being serviced the technicians went on to make the problem worse than what it came in with. Costing over $4000.00 now to fix. I asked to speak to the General Manager and Daryl went on to tell me I needed to speak to his manager. I had never heard back from her, and when I called wanting to speak to the General Manager, they would not connect me as I must follow the chain of command. It has been well over a month, and I have not received any communication back. I made 2 calls to corporate headquarters and was advised that there was nothing that could be done as the dealer is independently owned but, in the meantime, they opened a case to document my concern. Supposedly Corporate has made calls to the dealership to have someone call me and no one has. Upon online investigation I found that this is a known issue with Mercedes Benz as many users have complained about a similar issue. To not address the issue and expect customers to cover the expense is ridiculous. I carefully chose Mercedes Benz. As a proud owner of a luxury vehicle, I expected a higher standard of service. Unfortunately, my experience was far from it. I strongly advise potential customers to reconsider their choice of dealership and Brand based on my extremely negative encounter. More

Stanley in parts very helpful and responsible. Also able to schedule repairs as needed quickly Also able to schedule repairs as needed quickly More