Mercedes-Benz of Fresno

Awesome customer service for a 2nd owner of GL350 purchased when a dealer stands out from other dealers in terms of service? Mercedes Benz of Fresno made a difference. I did not purchase the car from Mercedes B when a dealer stands out from other dealers in terms of service? Mercedes Benz of Fresno made a difference. I did not purchase the car from Mercedes Benz of Fresno, but from carfax I know the used car I purchased has been maintained at Mercedes Benz of Fresno. I am not sure if the transmission fluid has been changed according to recommended maintenance service. Sent a message in their website yesterday. Guess what? Etin Omwanghe, Sales Consultant at Mercedes Benz of Fresno sent me a reply within hours and let me know the details. He has his belief, "My true belief is to take care of every Mercedes-Benz customer, regardless of where they purchase the vehicle." This convinced me that I have made a wise choice to buy this used car, because it has been maintained by Mercedes Benz of Fresno. I can have peace of mind and I can keep as long as I want because it has been well maintained. p.s. When it comes to Service, Etin Omwanghe at at Mercedes Benz of Fresno is second to none. I asked him if he could help to provide the details on the car's maintenance history, he assured me without hesitation and he sent me the records as promised. Wish him to get well very soon from his illness as Mercedes Benz owners like me all needs his great help. More

Service Dept. to be Avoided 7/2014 - Service is very poor. Took my car in for warranty work. 1. Service advisor B.Wilson behaved like he didn't want to listen to me explain a 7/2014 - Service is very poor. Took my car in for warranty work. 1. Service advisor B.Wilson behaved like he didn't want to listen to me explain all the problems I want fixed. 2. Made an appointment 1 week ahead for 7:30am so I can get a loaner (per appointment staff's recommendation) but none was available when I went there. Didn't get a loaner. Funny...I got an email later saying that I missed my appointment. Disconnect somewhere you think? 3. Found one electronic device not reconnected by tech. 4. Tech threw out my property. Staff later found it in dump bin when I asked. 5. Took more than two weeks to call me that parts are in. Then said that they had called me several times. 6. Took several attempts to get an answer about what repair was done and the answer was still vague. 7. Improperly installed parts. 8. Didn't know the equipment on my model year. Yet argued at length with me just to find out I was right when I said go look at my car for yourself. 9. Made 4 trips and some issues still not resolved. On two of these occasions the SA said there was no tech available and to bring my car back another day. I was there 10 mins. before opening. 10. Blamed the issues on something other than the car; gave excuses to avoid looking into the issue. After 4 trips I'm still left with incomplete repairs from my initial visit. I'll be going back for the 5th time in a week and I'm sure several more times after that. There are a few small pluses: 1. I did get a loaner on visit number 2. 2. MBofF did authorize a very small part that was not under warranty. 3. While I was waiting for the SA, staff who walked by always said hi to me with a smile. 4. I've been to the parts dept. many times and they were always knowledgeable, helpful, and patient. 5. The coffee shop (free latte) has always been a plus. On 9/2014...1 of the problems came back. Item was repaired and not replaced. On 3/2015...went back to finally resolve the issue above that came back and service B. Got a call that my car was done. Got the car...bill said tech couldn't find the prob. Recommended to set another appointment so I can show tech what the prob was. Don't know why I didn't get a call telling me they couldn't replicate the prob. or have me go in and show them. Yet I get a call saying my car was done. On 3-19-15: I completed the email survey sent by MB USA. I expressed everything above. Within 30 mins. Kevin Ryan, Dir. of Service at MB Fresno, called me. He yelled saying, because of my response on this survey and the one at the end of last year "don't come back and we don't want you here". He slams the phone. Enough said. More

Perfect Car Buying Experience I have been looking to purchase a second vehicle for several months and have talked to several dealerships without buying due to their lack of profess I have been looking to purchase a second vehicle for several months and have talked to several dealerships without buying due to their lack of professionalism and courtesy. My experience with Abdullah Mahmoud and Mercedes Benz of Fresno could not have been more different. I truly cannot say enough positive things about my car buying experience with them. I inquired about a car online late on Thursday evening. I received a phone call and follow up before 8:00 am the net morning. By early Friday afternoon, without any stress or anxiety that is normally associated with buying a car, I was approved and thrilled with the deal they were able to provide me with. I picked up the car the following day. The entire process - from the initial contact to the final signature on the contract - was truly the best car buying experience I have ever had. I would highly recommend this dealership and will definitely return there to purchase my next car. Thank you again! More

First time Mercedes-Benz owner We went into this dealership not knowing what to expect and our experience was very pleasant. We were serious buyers and as such the sales person Delm We went into this dealership not knowing what to expect and our experience was very pleasant. We were serious buyers and as such the sales person Delmer Poe listened to what we were looking for in a car and price. He showed us a variety of vehicles and in no time we chose the car that was best for us. Not only are the sales persons very professional and courteous but since my purchase I have taken in my car into the service department and from start to finish Derek Gropetti was the advisor who made accommodations for me and even provided me with a loaner vehicle to ensure that I didn't miss a special event. The over all team at Mercedes-Benz has definitely and continues taking good car of my new vehicle. More

VIP Treatment! Adrian made me feel very important. He took the time to ask the right questions to find out what was most important to me. It saved us both a lot of t Adrian made me feel very important. He took the time to ask the right questions to find out what was most important to me. It saved us both a lot of time and I was "wowed" with the level of service Adrian provided. What I enjoyed the most was that he served before he tried selling me. I felt like a millionaire with Adrian's Service! Thank you! More

Our First Mercedes Certified pre owned 2012 C250 First let me start by saying GREAT EXPERIENCE! Etin, my sales rep was like no other before (in a good way). He was very professional, friendly and First let me start by saying GREAT EXPERIENCE! Etin, my sales rep was like no other before (in a good way). He was very professional, friendly and super knowledgable. I contacted him online actually before I ever went to the dealership. We set up an appointment time for my wife and I to go and take a look at purchasing our first MB. When we arrived we were greeted with a smile and he already had a few cars set aside for us to take a look at and test drive. After some great test drives and great customer service we purchased our first MB that day. We couldn't be happier with our service, with Etin and MB of Fresno. Etin will go above and beyond to make sure you are satisfied and happy when you drive off the Lot. This will be our dealership from now on. We love our new car and friendships made at MB of Fresno. More

"Abdullah" We just purchased a ML 350 Bluetec and Abdullah did a remarkable job with us. He was friendly, kind and it was a very non-stressful purchase. He wen We just purchased a ML 350 Bluetec and Abdullah did a remarkable job with us. He was friendly, kind and it was a very non-stressful purchase. He went above and beyond to help us purchase our vehicle. We were pleasantly satisfied with our purchasing experience at Mercedes Benz of Fresno. I will be recommending to my friends to go and see Abdullah when they are ready to purchase a vehicle! Even after our purchase, Abdullah has been helpful in answering questions we have about our car. He treats his customers very well! More

Overall Great!! The Customer Service was amazing at this dealership! I had a great time throughout the entire process. My sales rep, Etin did an amazing job of findin The Customer Service was amazing at this dealership! I had a great time throughout the entire process. My sales rep, Etin did an amazing job of finding the perfect car for me! He really made the experience special! I loved all aspects of this dealership and my sales rep! I would definitely recommend them! More

Abdullah I want to thank Abdullah for his amazing hospitality and this overall amazing experience! He has helped me since day one and has always new what car w I want to thank Abdullah for his amazing hospitality and this overall amazing experience! He has helped me since day one and has always new what car would be best for me. It is such a perfect match I couldn't thank you enough:) More

Seamless! Very Professional! On January 30, 2015 I went online to Mercedes-Benz of Fresno and later that evening I went to the dealership where I met Paul Gregory. After a brie On January 30, 2015 I went online to Mercedes-Benz of Fresno and later that evening I went to the dealership where I met Paul Gregory. After a brief conversation with Paul, he knew exactly what my needs were. Later I was introduced to Tony Carrillo, whom explained all the necessary documents and had them ready for my signature. My experience was seamless! Very professional! Thank you Paul and Tony. More