Mercedes-Benz of Fresno

Abel was very informative and communicated with me on a timely manner. Made sure that everything was taken care of for me. timely manner. Made sure that everything was taken care of for me. More

My Service rep was great as usual ***but this dealer no longer has the valet guys so I had to a wait a very long time for service rep to come out and help me. They also don’t have cashiers so when it come longer has the valet guys so I had to a wait a very long time for service rep to come out and help me. They also don’t have cashiers so when it comes to pick up your car process will also be slow. Come on this is not good for business!!!! More

Took my car in on a Wednesday, it wasn't looked at until Thursday afternoon. Received update after I inquired about one @12:30. @3:30 received another update which was a half hour after I inquired again @3 Thursday afternoon. Received update after I inquired about one @12:30. @3:30 received another update which was a half hour after I inquired again @3:45 was told they would have update on Friday I just needed to know if I needed a rental Also on Thursday @3:45, they close at 5, asked how long I would need rental and didn't receive a response until friday morning. I was just making sure I had a way to get to work. friday @ 10:00am said I had rental until Saturday, service department is open until 3, BUT NOT FOR REPAIRS, Oscar didn't think it was important to let me know that though, as he responded with "No problem, Thank you" . Monday left 2 messages, just so I knew if I needed a RENTAL! I needed to get to work!;It wasn't until I messaged what horrible service this was Oscar called and said car would be ready Tuesday. On Tuesday didn't hear anything until after 2pm and AFTER I SENT A TEXT. Was told car would be done by 3. IF I HAD BEEN GIVEN SOME NOTICE I could have made arrangements to pick my car up before closing! But when it's 3pm and they are just testing it it's kinda difficult. After receiving 5 messages and a phone call the entire time my car was there, I received 9 messages from Oscar in 2 and 1)2 hours, that it took me to drop off car and get to the Mercedes shop! Oscar was kind enough to provide a lift AND give the WRONG ADDRESS for pick up. Once at Mercedes Oscar made sure I understood that he WAITED for me, as he stated it at least 4 X's. After paying almost $1200 dollars that was after $350 was removed to pay for rental, and being told how unsafe it would have been to continue driving my car, by Oscar, I turn my car on and SAME lights are on! I tell Oscar and he advised me to drive it home anyway and then on Wednesday he will have someone pick it up from my work and return it when they are done. Not until 3pm did I get an update and thinking they would be bringing my car back, I didn't reserve a rental. After the 1st invoice stated no moisture was found, this time water was found! And apparently A LOT, although they sent pictures of wires there weren't any of all the water they supposedly found! This was @1pm on wednesday. Took an Uber to try and get rental waited 4 hours and Avis said it would be another 2 hours wait! Didn't hear back again until Friday @ 4:45 and after I left 2 messages. That weekend I gave up on rental and lost an average of $350 from my 2nd job because I had no car. I went in on Monday to talk with Jeremy, the service manager. I had left a message the previous weekend and never returned my call, BUT, he did acknowledge my message! The person who worked on my car never talked to me only Iscar and Jeremy and tried to feed me with a bunch of xx. I said I refused to pay MORE money and was told, after Jeremy asked if I had faith in them fixing my car which I said no, to take my car and get off the property and that we were never to go back there again. My car was still in the service department all torn apart, so I had to wait until Tuesday when they put it back together. That was comforting! Got my car back with no power to the passenger seat or rear driver's side window. The refund was what I paid for JUST the service, the rental fees weren't added. The BBB is a joke, they are funded by the businesses that they provide ratings for. I was having to banter with Mercedes Benz of Fresno for the rental fees and not until I pointed out that Mercedes Benz of Fresno was even responding correctly to my complaint, I don't hear another word. And Mercedes Benz of Fresno just kept replying "This matter is closed at MB of Fresno" if you still take your car to Mercedes Benz of Fresno document everything. This is what I dealt with for almost a month and I am still dealing with it. I do plan on leaving this review anywhere I can. Oh and I did leave a message for the GM, John Hernandez, but didn't get a response! That shouldn't surprise anyone! More

My eco stop/start system was not working. It turned out that the battery I recently purchased was bad so there was no charge. I was happy it wasn't something major. I always feel confide It turned out that the battery I recently purchased was bad so there was no charge. I was happy it wasn't something major. I always feel confident about bringing my 2015 S550 here because I feel they are honest, have expert technicians, and keep my cream interior clean. My service advisor Abel is friendly and professional. More

I got a call last week about bringing my car in for service. They told me they’ll give me a coupon if I did the service which was a major one so I made an appointment and got a loaner car because I’m g service. They told me they’ll give me a coupon if I did the service which was a major one so I made an appointment and got a loaner car because I’m gonna have both my young daughters with me. When I got there, the service advisor told me they booked me for the wrong service that I cannot get a loaner car. The service adviser seem not to care for my situation I was put in, I let it be know that I was taking my business else . That when see did something about it. And when I went to pick up my car, I waited for 10 minutes for somebody to come help me. I went looking around the offices and I saw my service advisor and we looked at each other like an aisle, so I went back to where I was and kept waiting. Eventually, I just went inside to the cashier told her my name and I paid for my bill. The cashier told me a couple detail of my car and I told her that nobody help me out outside so the service advisor never came back to talk to me or anything to give me any information about my car. More

Staff very friendly and professional as always. They always seem to be able to take care of all of my problems quick and kindly. No loaner available but they reserved and rented me a car, then gave They always seem to be able to take care of all of my problems quick and kindly. No loaner available but they reserved and rented me a car, then gave me a ride to pick up the rental car. More

I bought a Mercedes-Benz CLA 250 from this dealership and it was an amazing experience. I had been looking for a specific car with specific options (it's hard to do these days) and located it on their websi it was an amazing experience. I had been looking for a specific car with specific options (it's hard to do these days) and located it on their website. I was unable to find the exact car I wanted in L.A. and had been searching for many months until finding this one (after expanding my search to other areas!). I initiated an internet chat and had multiple questions answered in the chat with Felicia. I was then connected via email to Moe who asked me which car I was interested in and explained several features of the car along with pricing. I also asked if he could confirm options/features that I saw listed on the site because I had very exact options in mind and given the distance (about 200 miles) I couldn't see the car in person and needed to know if it had everything I wanted. I had already test-driven the same make/model in L.A. so I knew the interior dimensions would work. Moe took the time to confirm everything and went over additional options I might be interested in regards to maintenance and warranty which I really appreciated. I spent the week texting/emailing him with details and prepping all the necessary paperwork to buy the car including paperwork from the finance manager who also discussed maintenance and warranty plans that I wanted to add. I also needed info from them so I could work on prepping insurance and obtaining cashier's checks for the down payment and financing. Everything was in place by Friday and as I had a trade-in I decided to drive to Fresno and trade in my old car and pick up this new one. All the details that had been discussed were completed on Friday and I made my way to the dealership on Saturday. When I arrived, my new car was in the showroom and had been buffed to an amazing shine (loved the BOW!). After so many months of searching for the perfect car I couldn't believe I was standing right next to it - or how amazing it looked in person! I have thanked Moe many times because he went above and beyond for someone he hadn't even met in person and was dealing with over the phone/text/email. No matter how small the question he was very well-prepared and for the 2 times he didn't have an immediate answer he got them for me very quickly. Not only did I get the exact car and options I wanted, I got the best customer service I could have imagined. Every person I met at the dealership was genuinely friendly and intent on my having a pleasant purchasing experience. A major shout-out to Felicia, Antonio, George and especially Moe (who was patient with me and spent a lot of time working with me). I highly recommend Mercedes-Benz of Fresno and especially recommend you work with Moe who will ensure you receive the perfect car and truly personalized service. I also appreciated the follow-up to ensure that I'm 100% satisfied with my new car. Thank you so much - your team and dealership are the best! Best regards, Dan R (Beverly Hills) More

Attentive, Friendly service from very friendly people! Appreciate the good service and the loaner car! Appreciate the good service and the loaner car! More

They have a reputation for outstanding quality,honesty and integrity.I’ve enjoyed doing business 3rd time and integrity.I’ve enjoyed doing business 3rd time More

Not upfront about repair cost. Was told all 4 tires needed to be replaced at 24990 mileage. The car had a little over 8,000 miles when leased. We were asked if the car had new tire Was told all 4 tires needed to be replaced at 24990 mileage. The car had a little over 8,000 miles when leased. We were asked if the car had new tires when it was leased. We did not know. Our fault but not good customer service on your part. This car was rarely driven and never driven out of town. It doesn't make sense. My husband forgot about the $150.00 spring service offer. It wasn't verbally offered at time of pick. Our fault but not good customer service on your part. More