Mercedes-Benz of Fresno

We just traded our cls amg 65 for a GT amg55 and Mehti was very helpful He knew the answers to many of our questions. We had a very positive experience . We thank the entire team We have been custome was very helpful He knew the answers to many of our questions. We had a very positive experience . We thank the entire team We have been customers for over 19 years More

I’ve been a loyal Mercedes-Benz owner for years. Recently, I made the drive from Hanford to Fresno specifically to look at a GLE450 I was interested in from their online inventory. Upon arriving at Recently, I made the drive from Hanford to Fresno specifically to look at a GLE450 I was interested in from their online inventory. Upon arriving at the Fresno dealership, I spent over 20 minutes walking around the lot, fully expecting someone to come greet me or offer assistance. Not a single person acknowledged me. Instead, I noticed a group of at least six salesmen standing in a circle, laughing, smoking, and chatting, completely oblivious to a potential customer walking right in front of them. I even went as far as circling a car near them multiple times, and at one point, stood there staring directly at them, waiting to be helped—still, no response. Frustrated, I went inside to speak with the sales manager, only to be made to wait yet again. This experience made it clear that the team at Mercedes-Benz of Fresno is not interested in doing business. If you value your time and respect, do yourself a favor and skip this location. I’d recommend Bakersfield or San Luis Obispo instead, where your business might actually be appreciated. More

Rohit sharma was excellent to explain everything Really great work Nice guy Nuce to have deal with him great work Nice guy Nuce to have deal with him More

We had a great experience during our transaction today. Mo gave excellent customer service worked to get a deal of a finance option. Tony in the finance office made sure everything was understood and in or Mo gave excellent customer service worked to get a deal of a finance option. Tony in the finance office made sure everything was understood and in order and then we were on our way! Thank you for the great experience! More

Yvette Vega at Mercedes provided outstanding assistance throughout the car-buying process. Her expertise, patience, and dedication truly made a difference in helping me find the perfect car. A big thank yo throughout the car-buying process. Her expertise, patience, and dedication truly made a difference in helping me find the perfect car. A big thank you to Yvette for her exceptional service More

Purchasing a vehicle here was a nightmare, but we were in a pinch so we did it. I wish we would have gone elsewhere. It has been 3 weeks since we bought the car and are still waiting for copies of the paperw a pinch so we did it. I wish we would have gone elsewhere. It has been 3 weeks since we bought the car and are still waiting for copies of the paperwork and a response as to how they are going to take care of something that was broken (but not disclosed) when the car was bought. We have called, texted, left recorded messages and messages with employees but have never heard back from anyone. I would not recommend doing any type of business with this dealership. More

Purchased a CPO 2022 S-580 that was sold as not having any accidents based on Carfax and dealership's inspection. After a week of ownership, one of the rims begin peeling. Contacted dealership and they ag any accidents based on Carfax and dealership's inspection. After a week of ownership, one of the rims begin peeling. Contacted dealership and they agreed to pay for repairs. During the repair, a certified Mercedes shop informed me that the vehicle had previous repairs related to an accident. Dealership denied any knowledge of, or further responsibility related to the vehicle. More

Submitted by Larry and Gloria Simonetti My experience has been MB of Fresno is fine to deal with when purchasing; however, beware should you have even a minor complaint about features that don't work. In has been MB of Fresno is fine to deal with when purchasing; however, beware should you have even a minor complaint about features that don't work. In our case, it has been a rear seat entertainment package that simply doesn't work. 10 months later, there is no solution on the horizon. Seems like a reasonable time to address this issue. So as I see it, Fresno MB has two choices: 1) fix it or 2) refund the money for this (worthless) option. Instead, Fresno MB says we need to work it out with MB USA. My recommendation would be to look at all your options before doing business with this organization as their attitude changes dramatically after they have your hard earned money in hand. l'm done with these clowns! More

Good Job service and sales. Very pleasant experience, the service adviser lady was very professional. Very pleasant experience, the service adviser lady was very professional. More

Took my car in for a recall issue and a set of new tires. Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day and again Service Rep Brandon Puga went the extra yard to help me with a rebate for the tire purchase. I've always had great customer service at this dealership. That's why I keep going back.. More