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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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March 12, 2022
Very rude staff, disregarded my wife’s questions, and didn’t provide an accurate assessment of vehicle. Said they took apart the car to see what was going on with the heat, but when I looked at it after didn’t provide an accurate assessment of vehicle. Said they took apart the car to see what was going on with the heat, but when I looked at it after the vehicle was returned, this was not the case. They also failed to recognize the low coolant levels when I specifically asked them to investigate it. Terrible service overall. Have suffered long term damage to my vehicle because of this dealer’s lack of care and attention. More
by Mercedes Benz e class
Verified CustomerEmployees Worked With
Michael O’Brien
March 10, 2022
Always a pleasure to deal with the service department. Tony is great to work with and really knows the brand. Tony is great to work with and really knows the brand. More
by ED50
Employees Worked With
March 10, 2022
They're good. Have used them quite a bit. Never a complaint, although Mercedes service is expensive. Have used them quite a bit. Never a complaint, although Mercedes service is expensive. More
by OROURKET
Employees Worked With
March 09, 2022
I want to like this dealership, but honestly I have had better service at my company car Volkswagen dealer. Joanne and Jasmine were very nice and accommodating and good to deal with. But with that being sa better service at my company car Volkswagen dealer. Joanne and Jasmine were very nice and accommodating and good to deal with. But with that being said, I would expect more from a Mercedes dealership. For instance, they performed a complimentary inspection of commons items that may be an issue, but didn’t receive any results. Another thing, I know this is a small thing, but even Volkswagen washes my car before giving it back to me, Mercedes didn’t. Again, Joanne and Jasmine were nice and were great to deal with, just the other things I mentioned, I would expect more. More
by AnthonyV
Employees Worked With
Jasmine and Joanne
March 07, 2022
Satisfied with the service but they do not wash or vacuum your car before returning it. Last time I had body work done and since it had rained the night before my car was wet when I picked it up. Disappointi your car before returning it. Last time I had body work done and since it had rained the night before my car was wet when I picked it up. Disappointing for a luxury car brand. More
by JRADIGAN5
Employees Worked With
March 07, 2022
It was a very good experience. I am so glad that I leased with Mercedes Benz of fort Washington I am so glad that I leased with Mercedes Benz of fort Washington More
by ZANETALASSETER
Employees Worked With
March 05, 2022
I always feel confident that my auto is fully serviced or completely repaired when I take it to MB of Fort Washington I've been a satisfied customer for around 20 years. completely repaired when I take it to MB of Fort Washington I've been a satisfied customer for around 20 years. More
by Kaspar38
Employees Worked With
March 04, 2022
I’ve never had a bad experience with this dealership. Work that is needed on your vehicle is discussed with you. You are given the ability to make your own repair decisions based on their knowledge of Work that is needed on your vehicle is discussed with you. You are given the ability to make your own repair decisions based on their knowledge of their cars. More
by TY4335
Employees Worked With
Michael and Jasmine.
March 02, 2022
Simply the finest from top to bottom - service with a smile and diligence! Treated royally if you choose to wait and quick service for getting you into a loaner if need be. Can't imagine a smoother or smile and diligence! Treated royally if you choose to wait and quick service for getting you into a loaner if need be. Can't imagine a smoother or better dealership operation. More
by BILLHEVENOR
Employees Worked With
Other Employees :
All service desk people who greet you when you pass by., Aaron Smith
March 01, 2022
Christina in Customer Service is the BEST! I needed a tire replacement due to a pot hole and they made it effortless and fast turn-around for me. Much appreciated. I needed a tire replacement due to a pot hole and they made it effortless and fast turn-around for me. Much appreciated. More
by L Cas Ober
Employees Worked With
Christina
