Mercedes-Benz of Fort Washington - Service Center

Great dealership and a fine service department Tony Colantonia is an excellent service writer He is both knowledgeable and considerate of his customers Colantonia is an excellent service writer He is both knowledgeable and considerate of his customers More

Christina is an awesome service rep! She was very conscious of my time. My car was done on time and cleaned which I always appreciate! She was very conscious of my time. My car was done on time and cleaned which I always appreciate! More

They do a good job. But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "co But waiting an hour and half or two hours for an oil change is asking a lot. When I call for an appt, they tell me I don't need an appointment to "come in" But then I end up waiting for almost two hours- for an oil change. I don't think that's express service. Past visits I felt like a vip, not so much lately. I will say that everyone is a pleasure to deal with in the service area. More

Service was great. Communication was perfect as well. Customer service is at a premium at this dealership. Communication was perfect as well. Customer service is at a premium at this dealership. More

I had a nail in my tire. I drove up to Mercedes dealership on Friday morning Andrew at the front desk. Automatically took Gold information connected me with a courtesy car Ke I drove up to Mercedes dealership on Friday morning Andrew at the front desk. Automatically took Gold information connected me with a courtesy car Keep me posted on the progress very courteous More

Frank, was efficient and quick in getting my vehicle turned around. and very informative on what was needed. turned around. and very informative on what was needed. More

Accommodating and all the staff was helpful. I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I ha I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I had purchased the extended warranty and the repairs were covered. If I didn’t remember( at the age were my memory fails me sometimes), then I would’ve paid a huge bill. It was difficult getting through to a live person, but Nick in the service department was very helpful with my scheduling and rescheduling an appointment. More

Christina was so helpful and extremely knowledgeable We came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! More

Excellent service. I didn’t have to wait. Loaner car was ready quickly and staff were pleasant I didn’t have to wait. Loaner car was ready quickly and staff were pleasant More

+Coming to this dealership is always a delight because their service never fails to amaze. their service never fails to amaze. More