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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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February 23, 2023

I can say only marvelous words about this dealership all employees and cars are in excellent, prices too , I have seen a number of places and I compared costs nonetheless the most affordable costs all cars More

by OTAMUROD7891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know their names
Feb 24, 2023 -

Mercedes-Benz of Fort Washington responded

We're honored to receive your support! Thank you so much for the wonderful review, from all of us here at Mercedes-Benz of Fort Washington!

February 23, 2023

Everyone at this dealership is fantastic! The only place I take my car for service. They are professional, courteous and overall great! More

by Dkadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Mercedes-Benz of Fort Washington responded

It means so much to us that you feel confident returning to us for your automotive needs! Thank you for rating Mercedes-Benz of Fort Washington five stars!

February 23, 2023

Efficient and quiet! Rental was quick and easy. Price was higher than the average cost. More

by TOWNSON_787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the review! We hope our Mercedes-Benz of Fort Washington team can be of service to you again in the future. Take care!

February 18, 2023

I saw a car I was interested in. I went in and asked for help. I sat and no one ever came to help me. After about 20-30 mins, I left and went down the street and bought a BMW. Sad be More

by SSGANDY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Mercedes-Benz of Fort Washington responded

We're disappointed to hear this and appreciate you bringing this to our attention. It is never our intention to make you feel anything less than satisfied with your care, and we wish you the best in your automotive journey. Please reach out to us if you're interested in discussing this with us. Thank you, Carla Savage - General Manager - carla.savage@yourmercedes.com

Feb 20, 2023 -

SSGANDY7 responded

Hi. It was a Wednesday morning at approx 1030am. Like I previously stated. I got my last car from this establishment and the service was impeccable. I’m enjoyed my car for 6 years and was ready for something new and was looking forward to doing business with this location. Sorry I was treated this way.

February 18, 2023

Derrick and the entire team were outstanding! ! They went above and beyond to ensure that my vehicle was repaired properly and expeditiously!! More

by ANOVELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience! We appreciate you trusting Derrick & the team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future! - Mercedes-Benz of Fort Washington

February 15, 2023

I waited 2 hours for quick service - not so quick! I needed to bring the car in the next day to have the windshield wiper reinstalled. Not good More

by dfink59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

My service appointment went well. It took a little long overnight and it was a little expensive. More

by MOEABYS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate the review and feedback. Please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Fort Washington Team

February 11, 2023

service was good and they provided us a loaner vehicle while they worked on the passenger side airbag sensor alert More

by DLEE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in service department
Feb 13, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad we could help you take care of this issue! Thank you for coming to see the Mercedes-Benz of Fort Washington team!

February 11, 2023

I was given a loaner for the four (4) days my car was in for service. I requested that my car be kept inside and was accommodated by the service staff, Christina and Nick Lugara. I visited while my car was More

by jimholmes1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina, Nick and Paul, the Service Technician
Feb 13, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Jim, We're so glad we could help make this an easier service experience for you! Thank you for rating Christina and Nick five stars! - Mercedes-Benz of Fort Washington

Feb 14, 2023 -

jimholmes1955 responded

happy to respond

Feb 14, 2023 -

jimholmes1955 responded

thank you for servicing my vehicle

February 10, 2023

As usual, the service was excellent. Derek and Ryan have built a first-rate team of professionals. From the time you arrive until the time you leave; you are treated like family. I would More

by josewade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for trusting Mercedes-Benz of Fort Washington with your service needs! Derek, Ryan & the rest of the team are grateful for your continued support and look forward to your next visit. Take care!

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