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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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May 24, 2023

Great customer service, great management. I am extremely happy with my advisor Christina who is very informative and knowledgeable. Derek Whitman the manager has always been there if any unf More

by RGK_18976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Lowe & Paul Forsyth
May 25, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for taking the time to share your experience working with Christina and Derek at Mercedes-Benz of Fort Washington! We're honored that you can trust them with your service and look forward to seeing you at your next appointment!

May 20, 2023

Service advisor was great I noticed the last two times there you listed on invoice wash and vacuum at no charge except the car wasn’t washed I noticed that More

by PBERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure advisor’s name
May 23, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your honest review. We promise to complete the vacuum and wash during your next visit.

May 20, 2023

Best service department I will go back and send others they are all top shelf More

by REWALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Forsyth Ricky Siegel
May 23, 2023 -

Mercedes-Benz of Fort Washington responded

We're truly honored to receive your support! Take care and thank you for your business, from all of us here at Mercedes-Benz of Fort Washington!

May 18, 2023

Great service team that is always very attentive and helpful. My service professional always keeps me updated and shares ideas to keep the vehicle in great shape within a reasonable budget. More

by MARCOPP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Lowe
May 19, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for leaving our team this kind review! We're glad that your visit earned us five stars and we hope you'll come to see us again when you need anything else! - Mercedes-Benz of Fort Washington

May 17, 2023

Service is second to none. Staff members are friendly and helpful. I love coming to Mercedes-Benz of Ft. Washington. More

by PRINCIPAL633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your insights! We appreciate your business and look forward to seeing you next time at Mercedes-Benz of Fort Washington!

May 17, 2023

Service is always good, but scheduling, contacting this dealership has always been much less than adequate for the past 3 years. More

by MAJIDKAYHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023

Mercedes Benz of Fort Washington was very helpful and courteous to all of my needs More

by SDNYDANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad you found our team to be helpful and courteous during your visit! We look forward to providing the same level of care next time! Thank you! - Mercedes-Benz of Fort Washington

May 16, 2023

I waited 6 hours using the express lane for a tire replacement and the tire was available. The dealership is grossly understaffed on Fridays, More

by SMDRAYTON-BROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Mercedes-Benz of Fort Washington responded

Hello, I apologize for the length of time it took to get your repairs completed. I would like to discuss your Service visit in greater detail. When time permits, please contact me at ryan.kinkade@yourmercedes.com or 484-436-4944. Thank you, Ryan Kinkade Service Director.

May 16, 2023

I was well pleased with the service I received! The customer service was excellent and the wait time was good! More

by GHS1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're thrilled to hear you had a great experience with us at Mercedes-Benz of Fort Washington! Thank you for choosing us for your automotive needs!

May 15, 2023

It’s a pleasure doing business with the dealership as they treated me with dignity and respect and gave me a brand new loaner while my car was being serviced. More

by SZAMIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Mercedes-Benz of Fort Washington responded

It's wonderful to read this review and learn that we've done our part to ensure a five-star experience! We hope you come to visit us again soon! Thank you! - Mercedes-Benz of Fort Washington

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