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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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June 07, 2023

The work is always been done to perfection in my opinion. They also provide me with a loaner and wash my vehicle More

by ARUSS1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad you found our work to be perfection! It means so much to have your faith in us and we hope you visit us for your next routine appointment! Thank you! - Mercedes-Benz of Fort Washington

June 07, 2023

Love the car and my service was excellent. Fourth car my husband and I bought from this dealer and won’t be the last. More

by DANALYNKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Mercedes-Benz of Fort Washington responded

We appreciate your & your husband's continued trust in the Mercedes-Benz of Fort Washington team! Thank you for taking the time to share this wonderful feedback and we'll see you next time!

June 07, 2023

Once again, Mercedes Benz of Fort Washington came through for me. They were totally professional and on point. More

by LAWRENCEDRINKS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Mercedes-Benz of Fort Washington responded

It's our privilege to serve you, Lawrence! Thanks for your continued support of the Mercedes-Benz of Fort Washington team. We look forward to assisting you again next time!

June 06, 2023

They are awesome I like everything about the service department very informative no problems. Excellent More

by JENNIFERHELENSAMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Obrien
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Jun 08, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for your support, Jennifer! We appreciate your business, as well as your kind review, and look forward to your next visit with us here at Mercedes-Benz of Fort Washington!

June 06, 2023

Thank you for taking care of my car. Your service is truly outstanding. Tony is the best! More

by LIANAFORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Colantonio
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Jun 08, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the wonderful review! We appreciate you trusting Tony & the Mercedes-Benz of Fort Washington team with the care of your vehicle and look forward to seeing you at your next visit!

June 03, 2023

Not very responsive all the time. Difficulty getting a hold of sales people and calling me back. More

by SSCISSORS
Recommend Dealer
No
Employees Worked With
Ryan Siegel
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Jun 14, 2023 -

Mercedes-Benz of Fort Washington responded

Hello - thank you for sharing your feedback. On behalf of our team, we apologize for missing the mark during your recent outreach. If you wish to discuss this situation further, I welcome you to reach out. Thank you, Carla Savage - General Manager - carla.savage@yourmercedes.com

Jun 14, 2023 -

SSCISSORS responded

Hi Carla. Thanks for the note. I really believe since I was out of town and out of sight this happened. I often heard everyone is busy which made me feel busy with what, selling cars? Had I been in town suspect things would be different. The process took about 3-4 weeks. Wow. The folks were nice, simply apologetic or unresponsive. My dealer here is awesome! This is my 2nd E Class. Not sure what can be done at this point. I take care of my cars, wax them often. Does MB have a wax they recommend if so it would be great to get a bottle/container. I spent countless hours on the phone, emails etc. the buying experience was poor. Not your fault Carla busy is good. Also heard short staffed. Yes I get it I work for a large law firm as Chief Client Officer. Clients can be rude and unreasonable. All I wanted to do was purchase a car. Thanks for taking the time to step up and reach out. That’s all you can do at this point and reach out you did! Steve

June 02, 2023

Very good service. Excellent location to wait while waiting for service to be completed. Repair was done right the first time. More

by TANJU1ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Mercedes-Benz of Fort Washington responded

It's great to hear we've made the process so easy! Thank you for being a valued Mercedes-Benz of Fort Washington customer!

June 01, 2023

The service I received was professional and timely. The waiting area allowed to do my work while waiting. More

by PASTORFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for visiting Mercedes-Benz of Fort Washington! It's great to hear that our team provided you with professional & timely service and we hope you won't hesitate to reach out if we can assist you with any future automotive needs!

May 31, 2023

Very good service, I waited and was very comfortable in the waiting area. My car was returned, clean and ready to go. More

by DEB.J.BUSHOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review, Deb! It was a pleasure having you visit us here at Mercedes-Benz of Fort Washington and we hope we can be of service again in the future. Take care!

May 31, 2023

great pickup and delivery service---Diana is wonderful----car taken care of in a timely fashion and well done---thank you---Ruthanne McCreesh More

by RAMCCREESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Schlosser who picked up the car---terrific
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Jun 02, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review, Ruthanne! We appreciate you choosing Mercedes-Benz of Fort Washington to take care of your service needs. Diana & the team appreciate your support and look forward to seeing you again next time!

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