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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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June 29, 2023

Car taken care immediately and problem fixed. Auxiliary battery replaced and problem solved. No problems since replacing battery More

by STOPKIS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out to Mercedes-Benz of Fort Washington and providing an update on the recent maintenance performed on your car. We appreciate your feedback and value your satisfaction as our customer. If you have any future automotive needs, don't hesitate to reach out. Drive safely!

June 27, 2023

Took my vehicle in right away. Frank was very accommodating and friendly. Happy was the technician and explained the details of my vehicle’s condition and what I would need before More

by RODDER2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bud Dietz and Dennis Friel
Jun 28, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review! We're glad to hear that Frank and Happy provided excellent service during your visit. It's always our goal to make sure our customers have a pleasant experience at Mercedes-Benz of Fort Washington. Drive safely, and we hope to see you again in the future!

June 27, 2023

I must say the for last 3 years service has been exemplary. I have come in contact with several different employees who have had to service my needs and all have been patient & polite. I have to g More

by GranMax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Ricky & Dominic
Jun 27, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the positive feedback! We're glad to hear that our team at Mercedes-Benz of Fort Washington has consistently provided exemplary service over the past three years. We appreciate your loyalty and look forward to serving you again in the future. Have a great day! - Mercedes-Benz of Fort Washington

June 26, 2023

Fantastic! !! The staff is wonderful and very helpful!! Jeff is a great salesman. There great. More

by Suehid24
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for coming to see Jeff for your purchase needs! We hope you enjoy your vehicle and look forward to seeing you again! - Mercedes-Benz of Fort Washington

June 26, 2023

I did not have a great experience because they never update you what’s going on with your car! I have tried to contact you so many time.. my car was there for two days and they never updated me. No good More

by PROGRESSIVE1316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to hear about your experience. We apologize for any lack of communication regarding the status of your car. We strive to keep our customers informed throughout the repair process and it's disappointing that we missed the mark in this case. If there is anything more we can do to assist you or address any concerns, please don't hesitate to reach out directly at Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

June 26, 2023

Pleasant experience. My car was clean and ready when I arrived. They took the extra steps to help with a radio issue. More

by CARABELLO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience with us! We're glad to hear that you had a pleasant visit and that our team was able to assist with the radio issue. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

June 24, 2023

Professional staff, always courteous and helpful. The facility is comfortable and clean. Convenient location with access to Bethlehem Pike and the PA turnpike. More

by PWITHERUP
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for your kind words! We're glad to hear that our staff was professional and courteous during your visit. We strive to create a comfortable and clean environment for all of our customers. Drive safely, and we hope to see you back at Mercedes-Benz of Fort Washington in the future!

June 24, 2023

A very good experience your service department is the be service department is very knowledgeable More

by RMAYERS13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you so much! We're happy we could help you enjoy your service experience! We'll see you next time! - Mercedes-Benz of Fort Washington

Jun 26, 2023 -

RMAYERS13 responded

You guys are the best. Thank you very much for servicing my car.

June 23, 2023

Mercedes Benz of fort Washington always take care of my vehicle needs and shows professionalism at every level More

by LAWRENCEDRINKS4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words, Lawrence! We're so glad to hear that Mercedes-Benz of Fort Washington has been able to provide you with excellent service and professionalism. Your satisfaction is our top priority. Have a great day!

June 23, 2023

Oil change for 199. 00$ is too expensive. Would recommend lowering some prices especially if it’s an elderly person. Consider senior discount. More

by Citowicz
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Citowicz, thank you for sharing your feedback with us. We understand that pricing can be a concern and appreciate your suggestion regarding senior discounts. We will definitely take this into consideration as we evaluate our pricing structure moving forward. If you have any further questions or concerns, please don't hesitate to reach out to me directly. Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

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