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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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July 19, 2023

Thank you Clint and the team for helping me with the purchase of my new 2023 GLA 250, i am very happy how you went above and beyond to make the transaction happen. I am enjoying my new car thank's to yo More

by TATIANA_GUTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, Matthew Rimel
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Jul 20, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Tatiana, thank you for the 5-star rating! We're delighted to hear that Clint and our team provided exceptional service during your purchase. We'll see you next time at Mercedes-Benz of Fort Washington. Enjoy your new 2023 Mercedes GLA 250!

July 17, 2023

Lots of problems with getting service not a streamlined process. Unable to get a call back about status More

by NANDLALDESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
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Jul 19, 2023 -

Mercedes-Benz of Fort Washington responded

We apologize for the inconvenience you experienced with our service process. We strive to provide efficient and responsive service, so it's disappointing to hear that we have left the wrong impression. I would like to personally assist you with this matter, so please reach out at your earliest convenience. Thank you - Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 17, 2023

Dealership isn't very friendly or perfessional. My car is making a rattling sound after they replaced a piece on the AC More

by CPALMER1124
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Mercedes-Benz of Fort Washington responded

I'm sorry to hear about the issue you're experiencing with your car. Our team strives to provide friendly and professional service, so it's disappointing that we left the wrong impression. I would like to assist you in resolving this matter as soon as possible. Please reach out to me at your earliest convenience so we can address the rattling sound issue together. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 14, 2023

No rental cars SUV in for a second time in a week - same issue. No one answers the phone You are a mess, you were a mess years ago and now you have returned to such a prestigious level! More

by TOWNSON_787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one identifies themselves! Bad management not to have people identify.
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Jul 18, 2023 -

Mercedes-Benz of Fort Washington responded

We regret any inconvenience you experienced with the rental car service. We strive to provide efficient and responsive assistance, so it's disappointing to hear that we have left the wrong impression. We would like to assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 14, 2023

No rental cars SUV in for a second time in a week - same issue. No one answers the phone You are a mess, you were a mess years ago and now you have returned to such a prestigious level! More

by TOWNSON_787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one identifies themselves! Bad management not to have people identify.
Report | Print
Jul 18, 2023 -

TOWNSON_787 responded

"We regret any inconvenience you experienced with the rental car service. We strive to provide efficient and responsive assistance, so it's disappointing to hear that we have left the wrong impression. We would like to assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com This is a great response. I pointed out the problem and I have to call the service director, no wonder nothing changes!

July 13, 2023

This was my first time to visit the new location. Great customer service. The work was done quickly and that's a plus when its your work truck. Can't say enough good about the people. More

by FRANCISJCONNOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Francis, we're delighted to hear you had such a great visit here at Mercedes-Benz of Fort Washington! We appreciate your kind words and look forward to serving you again next time. Safe travels!

July 12, 2023

I was extremely satisfied with the service I received on July 7 2023 on my sprinter work van. They accomplished the work in three days as promised which was critical due to the fact that I use the van for m More

by mkbuildermike
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jul 12, 2023 -

mkbuildermike responded

Huge shout out to Frank in the service dept. Thank you!

Jul 13, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Mike, we're pleased to hear that you had a great service experience with Frank at Mercedes-Benz of Fort Washington. Thanks for the recommendation! We'll see you next time!

July 11, 2023

Service and staff were excellent. Disappointed in delays in scheduling appointment and in service. Loaner vehicle was provided and ameliorated the service delay. More

by WAGNER885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for your review. We sincerely apologize for any inconvenience caused by the delay but are glad to hear that the loaner vehicle was able to help improve the situation for you. If you have any additional questions or concerns about your experience, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 10, 2023

Professional, Friendly, and Timely. I Thank You all for working with us concerning our Car. More

by JANIE6509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Mercedes-Benz of Fort Washington responded

Janie, thank you for the 5-star rating and review! We're delighted to hear that our team provided unparalleled customer service during your visit to Mercedes-Benz of Fort Washington. We'll see next time. Drive safely!

Jul 12, 2023 -

JANIE6509 responded

Sirs, thank you for your service. But, I have a Complaint; the First Time I was There for service, one of the “Caps” were Never put back on one of my Tires. (I had Air put in all Tires) I was there Recently to have one of my Tires Plugged and “That Cap” was Never Put Back on My Tire. I Looked in my “ Center Box” and my “Cord” that I Plug in to get on GPS Disappeared. I Need You All to Replace These Items ASAP. Thank You, Dr. Janie Cole 215-802-6616

July 10, 2023

They are very helpful and nice. Also very knowledgeable. Absolutely love all of the staff there More

by MR_TAYLOR45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kennedy,Noah and Joanne,Zaren
Report | Print
Jul 11, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind review! Our Mercedes-Benz of Fort Washington team is honored to receive your support and looks forward to seeing you next time. Take care and thanks again!

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