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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,321 Reviews
Call Service Center (267) 419-4033

2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center

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July 27, 2023

Best experience and support had dealing with Traci! She was professional, courteous and very caring at times that I needed the most. It was a pleasure working with her. She did the best job and handle More

by M_LAVASANI
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Call
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Jul 27, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Lavasani, thank you for the positive review! We're happy to hear that Traci provided you with the best experience at Mercedes-Benz of Fort Washington. We appreciate your kind words and hope to see you again!

July 26, 2023

I had my 2019 GLS550 in there twice for service and you sat on the SUV for 4 days the first visit and 6 days the second. If I hadn't gone in and complained It still might be in there. They never really ch More

by DIGGER932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
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Jul 27, 2023 -

Mercedes-Benz of Fort Washington responded

We're sorry to read about your experience with the service of your vehicle. It's clear we didn't meet expectations in terms of timely and thorough attention, which is not what we aim for. We'd appreciate a chance to learn more about this situation and see how we can make things right - please reach out at your earliest convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 26, 2023

Love the service and people! Only place I go to for sales and maintenance of my Mercedes! More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina in service
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Jul 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're thrilled you love our service and are honored to be your go-to place for Mercedes sales and maintenance. See you again soon!- The Mercedes-Benz of Fort Washington Team

July 26, 2023

Not happy with the service this time. They didn’t address the issues I mentioned and I tried calling them for follow up but no response too. More

by VENKATDRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Mercedes-Benz of Fort Washington responded

Venkatdrk, I'm sorry to learn about your recent experience with us. We aim for excellent customer service and it sounds like we fell short this time around. Your feedback is important and I'd appreciate the opportunity to discuss this further with you directly so that we can address any outstanding issues promptly. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 25, 2023

My third Benz will be coming up soon, "that if", I can get a deal on a G Wagon More

by CSAVINON69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Mercedes-Benz of Fort Washington responded

We're grateful for your kind five-star review! We look forward to helping you get a good deal on your next new Mercedes-Benz G-Wagon! Thank you for choosing Mercedes-Benz of Fort Washington!

July 24, 2023

All work promised was done timely to my satisfaction. This was in keeping with previous service visits for state inspection . More

by BOOT2LEY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coloantonio
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Jul 25, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review! We're pleased to hear that our team at Mercedes-Benz of Fort Washington provided timely and satisfactory service. We appreciate your continued support and look forward to serving you again in the future. Drive safely!

July 23, 2023

My husband was in the auto body repair business for over 50 years and was totally impressed with your work! More

by JOYCEAKELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind words about our team. We appreciate your business and see you again. Drive safely!- The Mercedes-Benz of Fort Washington Team

July 21, 2023

they were a little slow to keep me informed initially of the progress on my repair, but as soon as I called for an update and let them know I hadn't heard from them with a status, they were on top of the c More

by IB2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your feedback with us! We apologize for any delay in keeping you informed, but we're glad to hear that our team was able to quickly address the issue and provide good communication. We appreciate your understanding and hope to see you again at Mercedes-Benz of Fort Washington!

July 20, 2023

The service itself was consistent with the usual excellence. There was some mixup about the appointment. More

by Robert S Balter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Mercedes-Benz of Fort Washington responded

Hi Robert! Thank you for taking the time to leave us a review. We appreciate your kind words about our service at Mercedes-Benz of Fort Washington. If there was any mixup with your appointment, we apologize for any inconvenience caused and appreciate you bringing it to our attention. Have a great day!

July 20, 2023

This dealership has a good service team. They are cordial and explain service needed and why. More

by MARLONBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Mercedes-Benz of Fort Washington responded

We really appreciate you taking the time to leave Mercedes-Benz of Fort Washington this awesome review, thank you!

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