Mercedes-Benz of Fort Washington - Service Center

What a great place... They take great care of us and our veh Susan is the rep we deal with and she does an outstanding job. When she says she will check on something, she actually follws through.. Imagine that Susan is the rep we deal with and she does an outstanding job. When she says she will check on something, she actually follws through.. Imagine that - a customer service person who actually likes her job!! (and it shows). All repairs have been done on a timely manner and have had no issues. They know their xxxx!! More

Worry free Maintenence From the time you checked in your vehicle to go through services request to the end to get back your vehicle- all are being done professionally and pe From the time you checked in your vehicle to go through services request to the end to get back your vehicle- all are being done professionally and perfect. Great place to service your vehicle!!!! More

my 4th lease, and i enjoy to go to Merceded for service EASY IN EASY OUT WITH A CLEAN CAR, HAVE A COFFEE AND A COOKIE WHILE READING THE PAPER AND THEY TEXT YOU TO GET YOUR CAR. I USED TO FEAR GOING TO MY OL EASY IN EASY OUT WITH A CLEAN CAR, HAVE A COFFEE AND A COOKIE WHILE READING THE PAPER AND THEY TEXT YOU TO GET YOUR CAR. I USED TO FEAR GOING TO MY OLD REPAIR SHOP, WAIT ALL DAY AND SOMETIMES YOUR CAR IS STILL NOT RIGHT.EVERYBODY IS FRIENDLY AND NICE. More

Great Service I have two suvs with Mercedes of Fort Washington and the best part of the experience is the personnel. Each and every occasion I have found the servi I have two suvs with Mercedes of Fort Washington and the best part of the experience is the personnel. Each and every occasion I have found the service department and its associates provide exemplary service focusing on customer satisfaction. More

Transportation company We have a fleet of trucks working tight schedule, but when our trucks need a service, their personnel is always there to help and job is always done We have a fleet of trucks working tight schedule, but when our trucks need a service, their personnel is always there to help and job is always done More

Replace the headlight lamp I went to the dealership for a quick replacement of the headlight lamp without an appointment. It was a quick service with no hassle as I expected. I went to the dealership for a quick replacement of the headlight lamp without an appointment. It was a quick service with no hassle as I expected. It is always a pleasure to come to the dealership. Very nice waiting area and friendly service personnel. It is very pleasant experience every time. More

Professional and Customer Centric dealership - Recommend! Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington wer Live near another dealer but chose Ft Washington after having numerous bad customer experiences with the other dealer. The staff at Ft Washington were awesome! Professional, took time to explain the repairs. Kept me informed with calls and text messages. More

First class service department Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the wa Fix my brake problem in a prompt professional manner. They provided a 10% new customer discount which made me very happy. Fast and free wifi in the waiting area, cold drinks and hot coffee. Clean bathrooms. They washed my car when they were done. More

Check Engine Light on GLK250 I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on I ordered my very first Mercedes, a 2014 GLK 250, through the Ft Washington Mercedes. During the warranty period, the check engine light had been on for a couple of times. The service had not been able to identify any problems. Now the warranty is expired. The light is on again. The air intake and engine filter were replaced yesterday. Today, the very next day, the check engine light is on again. Apparently, the fix did not solve the real issue. It is unethical that the recurrent issue was not solved during the warranty period. Now after the warranty is expired, they try and error at my expense, not knowing the underlying real issue. I currently also own a BMW and a Volvo. Any problems on those two were fixed at the first attempt by our local BMW and Volvo dealerships. This check engine light on business has been entertained several times at the Ft Washington Mercedes. It is still a mystery. More

Change Service Reps daily $165 for Mechanic CRAZY Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I unde Have bought three cars here since 2005.............not the same dealership I once knew. Inept and resumptive.They have significant turnover and I understand why........Lack of Leadership More