Mercedes-Benz of Fort Washington - Service Center

Customer service Upon arrival, my vehicle was taken and no directions were given. I had no idea that I had to speak with a service representative and this did not sit Upon arrival, my vehicle was taken and no directions were given. I had no idea that I had to speak with a service representative and this did not sit well with me. Directions should be given once your vehicle is checked in. More

Fantastic, convenient, friendly staff. This dealer is great, they are so accommodating and nice. They gave my car back and it was cleaned and I have had no issues at all with the work don This dealer is great, they are so accommodating and nice. They gave my car back and it was cleaned and I have had no issues at all with the work done. They are just fantastic. More

Service Exhibited a high degree of professionalism. Ensured the issue was correctly identified and resolved. Joanne kept me appraised of the steps taken to ha Exhibited a high degree of professionalism. Ensured the issue was correctly identified and resolved. Joanne kept me appraised of the steps taken to have resolution. More

The ultimate dealership This has been the best dealership I would say within a 200 mile radius of my home. If I need help in the service department they are always responsive This has been the best dealership I would say within a 200 mile radius of my home. If I need help in the service department they are always responsive. They manage to fixed whatever the problem is with your vehicle the very first time . I really can depend on them. More

Consistently Over the Top Customer Service MB of Fort Washington is our go to facility for new cars and service. While there are other dealers available to us; there are none that could match MB of Fort Washington is our go to facility for new cars and service. While there are other dealers available to us; there are none that could match the professional and courteous service we receive every time. More

Great Service Team Great service and communication, nice to know your in great hands. Willing to give a loaner car when parts were on order. Will be back for all my f Great service and communication, nice to know your in great hands. Willing to give a loaner car when parts were on order. Will be back for all my future repairs/ inspection.. More

Excellent Customer Service Everyone is so amazing at this dealership. Highly recommend this dealership. They take you in right away and really keep you updated as to the progres Everyone is so amazing at this dealership. Highly recommend this dealership. They take you in right away and really keep you updated as to the progress of your service. More

Paul Forsyth was excellent Paul Forsyth was able to help me without an actual service appointment. My key FOB needed a battery and he replaced my old battery, which corrected my Paul Forsyth was able to help me without an actual service appointment. My key FOB needed a battery and he replaced my old battery, which corrected my key FOB issue. He was very pleasant & helpful. More

Not impressed Came in for B4 service and to get a broken license plate holder repair (car sold to me with broken plate). Came into the dealer two week prior for a f Came in for B4 service and to get a broken license plate holder repair (car sold to me with broken plate). Came into the dealer two week prior for a flat tire and they ordered the license plate part needed. Said they would hold the part for my service in two. When arrived for my service, they said they must of sold my part and I would need to reorder and come back in for repair. I feel my time is not being respected and this was bad customer service. More

A visit at the Service Department. My latest visit was timely and efficient. I was there for inspection. I was very impressed how quickly my car was ready. The overall staff was frie My latest visit was timely and efficient. I was there for inspection. I was very impressed how quickly my car was ready. The overall staff was friendly and professional, from inception to end. More