Mercedes-Benz of Fort Washington - Service Center

Nice experience , even for a busy day. Everyone was so friendly and polite. A definite plus. The only drawback was the (2) person counter for loaners. But they happened to be slammed that d Everyone was so friendly and polite. A definite plus. The only drawback was the (2) person counter for loaners. But they happened to be slammed that day. They also were extremely nice and professional. A nice experience More

Service Good on time Service. This was my third time in last 3 years. Good service every time Every one was nice No other comments this time. Good on time Service. This was my third time in last 3 years. Good service every time Every one was nice No other comments this time. More

Accommodating Professional. willing to help, accommodating. - When My car needs service I need a loner for the day. The dealership is very near my home so is very Professional. willing to help, accommodating. - When My car needs service I need a loner for the day. The dealership is very near my home so is very convenient as well. More

Dealership Sucks Sends unsolicited marketing emails. Puts my email address on lists that I did not authorize. Poor customer service. Regret ever going to this place Sends unsolicited marketing emails. Puts my email address on lists that I did not authorize. Poor customer service. Regret ever going to this place. Avoid this place. More

convenient and great communication the service department provided a convenient schedule and provided good communication during the service period. every one involved in the service ca the service department provided a convenient schedule and provided good communication during the service period. every one involved in the service call was professional and courteous! More

Mercedes-Benz Sprinter Thor RV Susan Hayes my service writer is wonderful. She is a pleasure to work with and is extremely knowledgeable. I have had nothing less than exceptional se Susan Hayes my service writer is wonderful. She is a pleasure to work with and is extremely knowledgeable. I have had nothing less than exceptional service from all staff members. More

Emergency non planned tire repair Very lucky that my tire went flat and I was near the dealership. Immediately Josh helped me ,Frank is always great , and I used the expressservice wh Very lucky that my tire went flat and I was near the dealership. Immediately Josh helped me ,Frank is always great , and I used the expressservice where the young man was very nice. In less than hour I had a new tire and was back on track to make my meetings. Excellent service ! More

Great service with attention to all requirements Frank and Cristina made the process of servicing the car a seamless and easy process. All the staff is very knowledgeable, friendly , courteous and tr Frank and Cristina made the process of servicing the car a seamless and easy process. All the staff is very knowledgeable, friendly , courteous and try to meet all that is asked. Our dog, Charlie too was thrilled for the attention he got and pop corn as treats. Thank you and hope to have many services going forward. More

Windshield Replaced.. The best auto service department I have ever encountered..Everyone is very helpful and courteous.Joanne, my service adviser is the best. Very knowledg The best auto service department I have ever encountered..Everyone is very helpful and courteous.Joanne, my service adviser is the best. Very knowledgeable, professional and friendly. More

Worse service Brought my car in for service at Fort Washington dealership and 2 weeks later I almost got killed driving on 95 highway . My front tire had only 3 lu Brought my car in for service at Fort Washington dealership and 2 weeks later I almost got killed driving on 95 highway . My front tire had only 3 lugnuts out of 5, and all the remaining 3 were lose, I stoped the car to check why the car is shaking and thanks god I looked at the tire and saw all three lugnuts were completely, My wife and my kids came to pick me up at Philadelphia airport and we all were under panic because our life was at risk . I called the dealership and talked to general manager named Carla and all she had to say was sorry and told me that the service they did to my car did not require to remove my tires from the car witch was a big lie. I know about cars and absolutely they did remove my front tires for this specific service I had the car to the dealer, and I confirmed that with another MB dealership. I called again today and left a VM for Mrs Carla and she did not call me back. I am a MB customer for years and never had this horrible service and treatment. I am going to talk to my lawyer about this and I am not letting anyone treat and ignore me like that when our life was at risk. More