Mercedes-Benz of Fort Washington - Service Center

Too lengthy! No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave th No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave they still did not have my paperwork ready for a final signature. I had spoken to Derrick on Wednesday prior to my Thursday PM appointment, and I told him what needed to be done. When I arrived, nothing was noted in the file concerning what needed to be done, so I had to repeat to the clerk what needed to be accomplished. Twice by two separate employees I was told the car would be finished soon--tick tock--45 minutes later after hearing from the two employees that my car would be done soon, I walked to service desk and demanded that my car be released. More

Excellent Service Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to servi Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to service my vehicle here. More

They made it work I had a few issues with my vehicle. The service department was fantastic even though I had to return a second time to have one of my issues resolved I had a few issues with my vehicle. The service department was fantastic even though I had to return a second time to have one of my issues resolved correctly. More

Amazing Service We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. Th We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. This is where we met our guardian angel, Susan. She and her technician were very timely in locating the problem and Susan was very able to explain it and the possibilities right down to a very good sketch. With a list of possible expenses she promised to do everything they could do to get us back on the road home to NC that day. And they did. Luckily the worst case scenario didn't happen (still a large bill - but necessary). We learned this is a usual "maintenance" expense. Even though Susan was short a couple techs, she kept our guy on the van all day, even cancelling some local appts. We weren't able to get all the way home that day but were home by early P.M. We were very impressed by the Sprinter only garage, wish could find more of them on the road. We have found regular MB dealerships don't always have the knowledge, parts, or understanding that when a Sprinter is in a garage, it's not making money. Sprinters are a work horse, not for leisure. Susan and her crew do understand that. THANK YOU SUSAN! More

Service Appt. Completed on time and with no issues. Tony fully explained all issues and keep me posted as to the progress of my service. Will return in the future. Completed on time and with no issues. Tony fully explained all issues and keep me posted as to the progress of my service. Will return in the future. More

Excellent All areas are excellent. Wish all dealership were as good. I travel a long way just to get to this dealership. A closer dealer would have been perfect All areas are excellent. Wish all dealership were as good. I travel a long way just to get to this dealership. A closer dealer would have been perfect if only the rating could be the same. More

Great service It was a quick fix and they did it while I waited, saved me a bunch of time! They even put up with my dog while I waited. It was a quick fix and they did it while I waited, saved me a bunch of time! They even put up with my dog while I waited. More

Aways Great Service No matter when I have an issue Paul is always friendly and helpful. He is an excellent employee and is an asset to the Mercedes Corporation. Cathy K No matter when I have an issue Paul is always friendly and helpful. He is an excellent employee and is an asset to the Mercedes Corporation. Cathy K More

great they said what needed to be fixed then they took very good care of my car . is running great they kept me in formed every step of the way they wer they said what needed to be fixed then they took very good care of my car . is running great they kept me in formed every step of the way they were very nice to deal with More

it was excellent I had an excellent experience and I would keep buying my cars their with the excellent service they have and their staff of which I had chip at the f I had an excellent experience and I would keep buying my cars their with the excellent service they have and their staff of which I had chip at the fort Washington pa. Mercedes Benz dealership More