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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,317 Reviews of Mercedes-Benz of Fort Washington - Service Center
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September 13, 2018
Excellent All areas are excellent. Wish all dealership were as good. I travel a long way just to get to this dealership. A closer dealer would have been perfect All areas are excellent. Wish all dealership were as good. I travel a long way just to get to this dealership. A closer dealer would have been perfect if only the rating could be the same. More
by WTEWFIK
Verified CustomerEmployees Worked With
Paul and Tom
Helpful September 13, 2018
Great service It was a quick fix and they did it while I waited, saved me a bunch of time! They even put up with my dog while I waited. It was a quick fix and they did it while I waited, saved me a bunch of time! They even put up with my dog while I waited. More
by RGHENN
Employees Worked With
Paul Forsyth
September 13, 2018
Aways Great Service No matter when I have an issue Paul is always friendly and helpful. He is an excellent employee and is an asset to the Mercedes Corporation. Cathy K No matter when I have an issue Paul is always friendly and helpful. He is an excellent employee and is an asset to the Mercedes Corporation. Cathy K More
by Cathy K
Employees Worked With
Paul Forsyth
September 13, 2018
Service Appt. Completed on time and with no issues. Tony fully explained all issues and keep me posted as to the progress of my service. Will return in the future. Completed on time and with no issues. Tony fully explained all issues and keep me posted as to the progress of my service. Will return in the future. More
by BAPDPM
Employees Worked With
Tony
September 13, 2018
great they said what needed to be fixed then they took very good care of my car . is running great they kept me in formed every step of the way they wer they said what needed to be fixed then they took very good care of my car . is running great they kept me in formed every step of the way they were very nice to deal with More
by MJJPLUMB
Employees Worked With
September 11, 2018
Execellent Service The people at Fort Washington Mercedes has always provided us with excellent service. It's a pleasure to visit the dealership and it's staff. The people at Fort Washington Mercedes has always provided us with excellent service. It's a pleasure to visit the dealership and it's staff. More
by DEHAR
September 11, 2018
it was excellent I had an excellent experience and I would keep buying my cars their with the excellent service they have and their staff of which I had chip at the f I had an excellent experience and I would keep buying my cars their with the excellent service they have and their staff of which I had chip at the fort Washington pa. Mercedes Benz dealership More
by BMACK212
Employees Worked With
Michael Liss
September 11, 2018
E350 50k Service Appt Attentive, quick - WiFi speed is very good to allow me to work while I wait. Purchased car (3rd MB) at FW because of poor service elsewhere. Have be Attentive, quick - WiFi speed is very good to allow me to work while I wait. Purchased car (3rd MB) at FW because of poor service elsewhere. Have been pleased based on 2 visits. More
by RCDOUGHERTY
Employees Worked With
Michael O’Brien
September 10, 2018
Horrible CustomerCare service! Sorry this was not exceptional or even a fair visit to your establishment. At the talkie in with Devon I thought this would be great. Very disappoint Sorry this was not exceptional or even a fair visit to your establishment. At the talkie in with Devon I thought this would be great. Very disappointed in Mercedes service center. When ever I called in if the lady Susan was having a bad day I knew it after 5 bad days I stopped calling in for my sprinter. In the thoughts that I would have to hear her negative doubting attitude and tone. The week she went on vacation Bud and I got some things resolved. It actually felt like I was an inconvenience to Mercedes service center (the customer). I believe the work environment / upper management is lacking at this Mercedes dealership service center. When I walked in to pick up my van the first thing I heard was “are you picking up your vehicle”. That’s fine for a truck stop but I’m surprised to find it at a Mercedes dealership. I would not recommend anyone having to use this establishment. Devon pa service center is a great place to go. After having my sprinter for a month and 7,719.00 they WOULDNT wash off the hand prints all over it! Its ok I’m an able body American and I can do it!! Sorry you missed it!!! More
by IDWRIGHT1
Employees Worked With
Susan , Bud, Tykler,
September 10, 2018
Best service experience I had an issue with a tire and stopped in on my way to office. I did not have an appointment but Ellie McNichol had a technician look at it right away I had an issue with a tire and stopped in on my way to office. I did not have an appointment but Ellie McNichol had a technician look at it right away and when it was determined that I needed a new tire, got me a loaner so that I could get to the Eagles game that night. I picked up the car the next morning (after an Eagles win) and it was washed and ready when I arrived. Amazing service ! More
by PAUL.WEITZEL
Employees Worked With
Ellie McNichol
