Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,317 Reviews of Mercedes-Benz of Fort Washington - Service Center
Sort by
September 18, 2018
World class operation! Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are completed with quality in a timely manner. More
by RNMULE99
Verified CustomerEmployees Worked With
Tony Colantonio, Service Manager
Helpful September 18, 2018
Great experience Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service wa Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service was completed in a reasonable period of time. More
by SALEWIS55
Employees Worked With
Paul Forsyth
September 18, 2018
Excellent as always Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excelle Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excellent More
by ZRSOKOLO
Employees Worked With
September 17, 2018
Quick and easy It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would be great if they can explain the services being done in detail. More
by LIJO.JOHN81
Employees Worked With
Mike in service, Michael Liss
September 17, 2018
Need strong customer service lesson- so different from Sales Sales dept. was great when I bought my car; Service department completely different experience. Didn't acknowlege me at all while waiting at service d Sales dept. was great when I bought my car; Service department completely different experience. Didn't acknowlege me at all while waiting at service desk or look up from computers, even though no one else was being helped. I had to walk up to a desk and ask someone where I should go to wait. I had booked drop off a week in advance but no loaner car was ready. They had to dig into zip bag and find a car - which they weren't sure was washed or gased up. I came from over 70 miles away and got into the loaner with no GPS. When I asked for a car with GPS since I came from far away - was told "we only put in GPS when a loaner is sold"??? I have had other luxury car brands for years and never had them give me a car without this. When I said I was not familar with area and really needed it, the technician told me to use my cell phone - I told him I don't like to look down at directions while driving (give me a break!). I got in a dirty car with less than 1/2 tank of gas. I was blocked in on all sides and a service tech was evaluatiing an empty car blocking me in. I pulled slightly forward to let him know someone was in my car. He ignored me. I rolled down my window and said excuse me - he ignored me. I called again, he put his hand up and told me to "calm down". I said I was calm but just waned an idea of how long he would take before moving. He ignored be again. When I called to him again, he pointed to another car infront of me and said someone would move it - no apology or any other courtesy. The overall experience was horrible and if it weren't for the fact that there was a warranty repair with the car I had just purchased, I would have gone to a dealer closer to my house for mainteance. I hope never to have to use the service department at Mercedes Benz Ft. Washington again!!! More
by LAURMCL
Employees Worked With
I don't know any specific names - look on my servcie intake forms.
September 17, 2018
ErrorCodes in Belectric Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping t Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping the vehicle a few days. Concluded it was probably poor electric current at my home, which charges the car through knob-n-tube wiring...along with several other electric yard tools. As there was no fix, there was no charge. One observation...the waiting area furniture had a significant amount of old food on the edges of the seat cushions. Exposed surfaces were quite clean, but if your derriere causes the seat cushions to bend, you are rewarded with weeks (months) of previous customers snacks. I took a ride home. Great mechanics, though. More
by MTODD3
Employees Worked With
christine
September 15, 2018
Excellent Service Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to servi Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to service my vehicle here. More
by Author
Employees Worked With
September 15, 2018
Too lengthy! No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave th No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave they still did not have my paperwork ready for a final signature. I had spoken to Derrick on Wednesday prior to my Thursday PM appointment, and I told him what needed to be done. When I arrived, nothing was noted in the file concerning what needed to be done, so I had to repeat to the clerk what needed to be accomplished. Twice by two separate employees I was told the car would be finished soon--tick tock--45 minutes later after hearing from the two employees that my car would be done soon, I walked to service desk and demanded that my car be released. More
by SUSAN_NORNHOLD
Employees Worked With
Derrick on telephone, Susan, two others I do not recall, but they work at express service.
September 14, 2018
Amazing Service We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. Th We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. This is where we met our guardian angel, Susan. She and her technician were very timely in locating the problem and Susan was very able to explain it and the possibilities right down to a very good sketch. With a list of possible expenses she promised to do everything they could do to get us back on the road home to NC that day. And they did. Luckily the worst case scenario didn't happen (still a large bill - but necessary). We learned this is a usual "maintenance" expense. Even though Susan was short a couple techs, she kept our guy on the van all day, even cancelling some local appts. We weren't able to get all the way home that day but were home by early P.M. We were very impressed by the Sprinter only garage, wish could find more of them on the road. We have found regular MB dealerships don't always have the knowledge, parts, or understanding that when a Sprinter is in a garage, it's not making money. Sprinters are a work horse, not for leisure. Susan and her crew do understand that. THANK YOU SUSAN! More
by PSDANNECKER
Employees Worked With
Susan and her tech/mechanic
September 14, 2018
They made it work I had a few issues with my vehicle. The service department was fantastic even though I had to return a second time to have one of my issues resolved I had a few issues with my vehicle. The service department was fantastic even though I had to return a second time to have one of my issues resolved correctly. More
by RUSSKID35
Employees Worked With
Christina Lowe
