Mercedes-Benz of Fort Washington - Service Center

Satisfied with service Came in for what turned out to be a defective battery. They fit me in and satisfactorily resolved the problem. I was a bit annoyed to find out that my Came in for what turned out to be a defective battery. They fit me in and satisfactorily resolved the problem. I was a bit annoyed to find out that my key battery needed to be replaced. I just had scheduled maintenance two weeks earlier and this should have been done at that time. Makes me wonder how thorough the maintenance was More

Great experience Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service wa Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service was completed in a reasonable period of time. More

World class operation! Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are completed with quality in a timely manner. More

Excellent as always Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excelle Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excellent More

Quick and easy It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would be great if they can explain the services being done in detail. More

ErrorCodes in Belectric Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping t Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping the vehicle a few days. Concluded it was probably poor electric current at my home, which charges the car through knob-n-tube wiring...along with several other electric yard tools. As there was no fix, there was no charge. One observation...the waiting area furniture had a significant amount of old food on the edges of the seat cushions. Exposed surfaces were quite clean, but if your derriere causes the seat cushions to bend, you are rewarded with weeks (months) of previous customers snacks. I took a ride home. Great mechanics, though. More

Excellent Service Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to servi Fort Washington Benz Fix the problem the first time... And the representative was knowledgable about the vehicle.. I will definitely continue to service my vehicle here. More

Too lengthy! No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave th No excuse for having two employees tell me that my car would be ready shortly. Two and one half hours of service is too long. And, when I did leave they still did not have my paperwork ready for a final signature. I had spoken to Derrick on Wednesday prior to my Thursday PM appointment, and I told him what needed to be done. When I arrived, nothing was noted in the file concerning what needed to be done, so I had to repeat to the clerk what needed to be accomplished. Twice by two separate employees I was told the car would be finished soon--tick tock--45 minutes later after hearing from the two employees that my car would be done soon, I walked to service desk and demanded that my car be released. More

Amazing Service We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. Th We were on the road and in NJ when check engine light went on. Made an appt. with this dealership for Mon. morn. and were there bright and early. This is where we met our guardian angel, Susan. She and her technician were very timely in locating the problem and Susan was very able to explain it and the possibilities right down to a very good sketch. With a list of possible expenses she promised to do everything they could do to get us back on the road home to NC that day. And they did. Luckily the worst case scenario didn't happen (still a large bill - but necessary). We learned this is a usual "maintenance" expense. Even though Susan was short a couple techs, she kept our guy on the van all day, even cancelling some local appts. We weren't able to get all the way home that day but were home by early P.M. We were very impressed by the Sprinter only garage, wish could find more of them on the road. We have found regular MB dealerships don't always have the knowledge, parts, or understanding that when a Sprinter is in a garage, it's not making money. Sprinters are a work horse, not for leisure. Susan and her crew do understand that. THANK YOU SUSAN! More