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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,321 Reviews of Mercedes-Benz of Fort Washington - Service Center
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September 20, 2018
Review As always, friendly, professional service. Service staff is always quick and caring, no matter what you are there for. I have never experienced nice As always, friendly, professional service. Service staff is always quick and caring, no matter what you are there for. I have never experienced nicer service. More
by CONWAYMEG
Verified CustomerEmployees Worked With
September 19, 2018
Eccellent service consulatnt Professional, accommodating, on time and providing the loaner car. this twenty five words requirement is ridiculous. I do not have the time to sit do Professional, accommodating, on time and providing the loaner car. this twenty five words requirement is ridiculous. I do not have the time to sit down and compose an essay on your GREAT service. I have been using R&S service for 33 years and that shoukd be a good testimonial.. More
by NDANDORA
Employees Worked With
Joanne Zaren
September 19, 2018
Best Service Visit When I dropped off car it took 5 minutes Getting into a rental took 5 minutes Picking up my car took all of 10 minutes Service Dept is very effi When I dropped off car it took 5 minutes Getting into a rental took 5 minutes Picking up my car took all of 10 minutes Service Dept is very efficient More
by TCOACH4
Employees Worked With
Tony
September 19, 2018
Satisfied with service Came in for what turned out to be a defective battery. They fit me in and satisfactorily resolved the problem. I was a bit annoyed to find out that my Came in for what turned out to be a defective battery. They fit me in and satisfactorily resolved the problem. I was a bit annoyed to find out that my key battery needed to be replaced. I just had scheduled maintenance two weeks earlier and this should have been done at that time. Makes me wonder how thorough the maintenance was More
by SAM.WOLF222
Employees Worked With
Christina Lowe
September 18, 2018
Great experience Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service wa Paul was very friendly and courteous. He even reminded me that my inspection was close to expiring, which I totally forgot. Thanks Paul! My service was completed in a reasonable period of time. More
by SALEWIS55
Employees Worked With
Paul Forsyth
September 18, 2018
Excellent as always Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excelle Quick sign in and service writer was very attentive and gracious. Rental was brought out quickly and in very good condition. The follow up was excellent More
by ZRSOKOLO
Employees Worked With
September 18, 2018
World class operation! Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are Bought my E320 CDI in 2006 and have had it serviced at this agency exclusively. Service appointments are easy to make and maintenance and repairs are completed with quality in a timely manner. More
by RNMULE99
Employees Worked With
Tony Colantonio, Service Manager
September 17, 2018
Need strong customer service lesson- so different from Sales Sales dept. was great when I bought my car; Service department completely different experience. Didn't acknowlege me at all while waiting at service d Sales dept. was great when I bought my car; Service department completely different experience. Didn't acknowlege me at all while waiting at service desk or look up from computers, even though no one else was being helped. I had to walk up to a desk and ask someone where I should go to wait. I had booked drop off a week in advance but no loaner car was ready. They had to dig into zip bag and find a car - which they weren't sure was washed or gased up. I came from over 70 miles away and got into the loaner with no GPS. When I asked for a car with GPS since I came from far away - was told "we only put in GPS when a loaner is sold"??? I have had other luxury car brands for years and never had them give me a car without this. When I said I was not familar with area and really needed it, the technician told me to use my cell phone - I told him I don't like to look down at directions while driving (give me a break!). I got in a dirty car with less than 1/2 tank of gas. I was blocked in on all sides and a service tech was evaluatiing an empty car blocking me in. I pulled slightly forward to let him know someone was in my car. He ignored me. I rolled down my window and said excuse me - he ignored me. I called again, he put his hand up and told me to "calm down". I said I was calm but just waned an idea of how long he would take before moving. He ignored be again. When I called to him again, he pointed to another car infront of me and said someone would move it - no apology or any other courtesy. The overall experience was horrible and if it weren't for the fact that there was a warranty repair with the car I had just purchased, I would have gone to a dealer closer to my house for mainteance. I hope never to have to use the service department at Mercedes Benz Ft. Washington again!!! More
by LAURMCL
Employees Worked With
I don't know any specific names - look on my servcie intake forms.
September 17, 2018
ErrorCodes in Belectric Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping t Dealership did their best to investigate error codes appearing in my Belectric. As it is not sold in PA, they did a thorough investigation, keeping the vehicle a few days. Concluded it was probably poor electric current at my home, which charges the car through knob-n-tube wiring...along with several other electric yard tools. As there was no fix, there was no charge. One observation...the waiting area furniture had a significant amount of old food on the edges of the seat cushions. Exposed surfaces were quite clean, but if your derriere causes the seat cushions to bend, you are rewarded with weeks (months) of previous customers snacks. I took a ride home. Great mechanics, though. More
by MTODD3
Employees Worked With
christine
September 17, 2018
Quick and easy It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would It was easy proces to drop off car, get loaner and pick it up. I wish they had more availability as it takes a few weeks to get an appt. Also it would be great if they can explain the services being done in detail. More
by LIJO.JOHN81
Employees Worked With
Mike in service, Michael Liss
