Mercedes-Benz of Fort Washington - Service Center

Super service....feeling like a EX. VIP My experience is nothing less then excellent every time I visit. Treated with respect and as if I’m part of the family. LOVE IT My experience is nothing less then excellent every time I visit. Treated with respect and as if I’m part of the family. LOVE IT More

Very satisfied as usual. My service agent goes out of his way to make sure all my concerns are addressed. He keeps me informed & is not satisfied until everything is just righ My service agent goes out of his way to make sure all my concerns are addressed. He keeps me informed & is not satisfied until everything is just right. More

Joanne was fanstastic. Not 5 stars because this is the 2nd time in a row where they didn't get a chance to look at my car until the next day. Both times, the car was droppe Not 5 stars because this is the 2nd time in a row where they didn't get a chance to look at my car until the next day. Both times, the car was dropped off in the am. Not too mention, the speaker issue still exists however I think that be more of a manufacturing issue with the way the speaker is set. More

Mercedes B Service Joanne was great. Kept me informed at all times. I was a walk-in and the turn-around time was great...got me right in! Joanne was great. Kept me informed at all times. I was a walk-in and the turn-around time was great...got me right in! More

Express service customers I came in to have my oil topped off as an Express customer a 26 point check which included topping off all fluids including windshield fluid I know it I came in to have my oil topped off as an Express customer a 26 point check which included topping off all fluids including windshield fluid I know it was empty when I came in for my visit i didn't think it would still be empty after the visit spoke with service department today they apologize and told me to bring it back in i appreciate that I'm just concerned about my other fluid cause my coolant light comes on and off before I came for this visit I wonder if that was topped off or even checked cause the light is not steady it pops up some times More

Emergency: Don't Expect Service Steer clear of Christina,service advisor, she is very robotic and repeats the same thing ad nauseam. In fact,she's callous, indifferent, and unfriendl Steer clear of Christina,service advisor, she is very robotic and repeats the same thing ad nauseam. In fact,she's callous, indifferent, and unfriendly. More

Paul was excellent! Paul at the Fort Washington Mercedes was fantastic. He was friendly, clear, and his estimate of when I would be finished was accurate. He also check Paul at the Fort Washington Mercedes was fantastic. He was friendly, clear, and his estimate of when I would be finished was accurate. He also checked in with me a couple times while I waited and stayed very aware of my deadline. Thanks Paul! Jim More

GREAT SERVICE EXCELLENT CONNECTION WITH ALL EMPLOYEES OVER ANY DETAIL. NOTHINGS TOO DIFFICULT AND ALWAYS A POLITE ANSWER. Its truly a pleasure to deal with FT Washi EXCELLENT CONNECTION WITH ALL EMPLOYEES OVER ANY DETAIL. NOTHINGS TOO DIFFICULT AND ALWAYS A POLITE ANSWER. Its truly a pleasure to deal with FT Washington Mercedes.. I have always been well treated. Tony is my service agent and he is gteat. More

Susan Hayes is always excellent! Susan is extremely efficient in arranging service for our RV. She addresses all my concerns about the vehicle and is a genuine pleasure to deal with. Susan is extremely efficient in arranging service for our RV. She addresses all my concerns about the vehicle and is a genuine pleasure to deal with. More

My favorite service manager I have driven Mercedes since 86 and pretty much every car has been serviced by Mercedes of fort Washington. And Tony has always taken such good care o I have driven Mercedes since 86 and pretty much every car has been serviced by Mercedes of fort Washington. And Tony has always taken such good care of me. I would highly recommend him to all More