Mercedes-Benz of Fort Washington - Service Center

Not totally satisfied I had my brake line change and did not receive a loner vehicle on my first day. I was also left sitting in the waiting room for hour. I was not notif I had my brake line change and did not receive a loner vehicle on my first day. I was also left sitting in the waiting room for hour. I was not notified to get a ride from your courtesy van. I finally went to your service desk and got help from a service woman. She was very helpful. It has been a horrible experience to have to wait without knowing if your getting ride home. More

Unreliable After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to After several unfavorable service experiences, I decided to return here once again because of a problem with the tire, I have the entire insurance, to get the tires balanced. I call first ask if I can drop it off night before and that I did not need a loaner. I dropped off Sunday night, Monday morning promptly got a message to my car is being checked received a call from a service associate that the tire did not need to be replaced, I asked that the front tires be balanced, I could pick it up later tonight and she said fine. I received a call about 7 PM on my way to the dealer that balancing had not been done, they did not have time, could they keep it another day I said no. remember, I had no loaner. I have been here several times before for service and always disappointed. Waited 3 hours for a flat tire to be replace with a piece of metal stuck in it. When I went to get my car the tires had been switched from one side to the other and the metal was still in it. Service manager graciously offered a loaner and to drive my car home later, went out to get myself stuff and my car was gone and they didn't;t know where it was. My fault for going back. Simplest service request is botched every time,. I will drive 30 min to Doylestown from now on for anything. More

Awesome They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can w They give customer vip all the time And friendly Always keep the word Good services Easy get appointment Enjoy the during the service I can work computer during the services lounge is excellent More

Almost Very Good! Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about y Paul Forsyth, Service Advisor, is a pleasure to work with. He tries extra hard to make a customer feel important and to make you feel he cares about your car. The reason I rated the service Very Good & not Excellent is because of the car wash. I own a 2016 S550- an expensive car. I feel that when that car is returned to me it should be cleaned properly. When you leave your agency, that is the last thing a customer will remember---their car brought to them looking great. To praise Paul Forsyth, again, I must say he went out of his way to continue to clean & wipe down my car after the car was brought back unfinished. He has an excellent work attitude and I trust his recommendations. I was there for a routine service. Everything except the Car Wash went well. More

Great customer service They always go out of their way to be friendly and helpful. I've had nothing but good service from them. When I had to have some collision work done, They always go out of their way to be friendly and helpful. I've had nothing but good service from them. When I had to have some collision work done, getting a rental was easy and affordable. I highly recommend MB Fort-Washington. More

Good courteous service, Called for service, I was able to schedule an appointment for the same morning. Very thero check and timely service. Susan, was as always great! Called for service, I was able to schedule an appointment for the same morning. Very thero check and timely service. Susan, was as always great! More

Had a problem and just walked in I do usually schedule but i had an issue and they were super and worked into the schedule. Really nice and really accommodating!! Best dealership i I do usually schedule but i had an issue and they were super and worked into the schedule. Really nice and really accommodating!! Best dealership i have ever seen. I try to run my business like these people. More

Excellent Service Paul Forsyth has ben my service agent. for a while now. He is always polite and extremely helpful. He has helped me many times and should be acknow Paul Forsyth has ben my service agent. for a while now. He is always polite and extremely helpful. He has helped me many times and should be acknowledged. The center itself is very customer friendly and very comfortable if one has to wait. More

Very patient staff. My car has a problem that is sporadic and unpredictable. It has a reaction when I stop at a red light, but I feel confident it will be resolved event My car has a problem that is sporadic and unpredictable. It has a reaction when I stop at a red light, but I feel confident it will be resolved eventually. More

2017 GLC service Everything taken care of with quality customer service. Highly recommend having your Mercedes serviced here. Tony Colantonio is the best and great t Everything taken care of with quality customer service. Highly recommend having your Mercedes serviced here. Tony Colantonio is the best and great to work with More