Mercedes-Benz of Fort Washington - Service Center

Simple easy process Very simple process and provide excellent services. Comparing to other dealerships, Mercedes of Fort Washington has many service consultants. All phon Very simple process and provide excellent services. Comparing to other dealerships, Mercedes of Fort Washington has many service consultants. All phone calls were answer in promptly timely manner. More

Tire problem Professional, courteous and Trustworthy! I feel comfortable taking my Benz to Ft. Washington Benz dealer for service. A pleasant experience. The wai Professional, courteous and Trustworthy! I feel comfortable taking my Benz to Ft. Washington Benz dealer for service. A pleasant experience. The waiting area is spacious and comfortable. More

Wonderful I highly recommend Mercedes-Benz in Fort Washington everyone delivers excellent service from my sales person Rick Robbins to the people in the service I highly recommend Mercedes-Benz in Fort Washington everyone delivers excellent service from my sales person Rick Robbins to the people in the service center. Everyone makes sure I’m happy with their service More

excellent Joann is a pro. Great work on behalf of tge service team as well. I believe my chief complaint is rectified as well. Great work. Joann is a pro. Great work on behalf of tge service team as well. I believe my chief complaint is rectified as well. Great work. More

Was a nice experience The service was the first Schedule appointment and very satisfied but not very happy with the first cost I feel you offer the first appointment at yo The service was the first Schedule appointment and very satisfied but not very happy with the first cost I feel you offer the first appointment at your cost More

Need improvement in the reservation process A routine yearly inspection and change of tires turned into a 2 day ordeal. Good communication by Tony was helpful but the additional warranty work sh A routine yearly inspection and change of tires turned into a 2 day ordeal. Good communication by Tony was helpful but the additional warranty work should have been factored in when the appointment was made 2 months in advance. Airbags were replaced and the routine maintenance was performed. Both of these should have been recognized by the service representative who initially made my appointment More

Inspection and service This is the best dealer, by far. Professional and caring staff and highly trained technicians. We won’t go anywhere else for sales or service. This is the best dealer, by far. Professional and caring staff and highly trained technicians. We won’t go anywhere else for sales or service. More

Not very satisfied with the overall experience There was a very back lack of communication and coordination of services and delivery of vehicle. I fee there could have been more attention to detail There was a very back lack of communication and coordination of services and delivery of vehicle. I fee there could have been more attention to detail and less confusion from staff. More

Had a vibration in the rear of the RV. Dealership explained the reasons for the problem and suggested solutions to fix the vibrations, they thought it was an old and out of balance tire. Al Dealership explained the reasons for the problem and suggested solutions to fix the vibrations, they thought it was an old and out of balance tire. Also an oil change. More

Excellent - top notch service from all of all staff including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while watin including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while wating and the texting keeps me up to date. More