Mercedes-Benz of Fort Washington - Service Center

Need improvement in the reservation process A routine yearly inspection and change of tires turned into a 2 day ordeal. Good communication by Tony was helpful but the additional warranty work sh A routine yearly inspection and change of tires turned into a 2 day ordeal. Good communication by Tony was helpful but the additional warranty work should have been factored in when the appointment was made 2 months in advance. Airbags were replaced and the routine maintenance was performed. Both of these should have been recognized by the service representative who initially made my appointment More

Inspection and service This is the best dealer, by far. Professional and caring staff and highly trained technicians. We won’t go anywhere else for sales or service. This is the best dealer, by far. Professional and caring staff and highly trained technicians. We won’t go anywhere else for sales or service. More

Not very satisfied with the overall experience There was a very back lack of communication and coordination of services and delivery of vehicle. I fee there could have been more attention to detail There was a very back lack of communication and coordination of services and delivery of vehicle. I fee there could have been more attention to detail and less confusion from staff. More

Was a nice experience The service was the first Schedule appointment and very satisfied but not very happy with the first cost I feel you offer the first appointment at yo The service was the first Schedule appointment and very satisfied but not very happy with the first cost I feel you offer the first appointment at your cost More

excellent Joann is a pro. Great work on behalf of tge service team as well. I believe my chief complaint is rectified as well. Great work. Joann is a pro. Great work on behalf of tge service team as well. I believe my chief complaint is rectified as well. Great work. More

Had a vibration in the rear of the RV. Dealership explained the reasons for the problem and suggested solutions to fix the vibrations, they thought it was an old and out of balance tire. Al Dealership explained the reasons for the problem and suggested solutions to fix the vibrations, they thought it was an old and out of balance tire. Also an oil change. More

Excellent - top notch service from all of all staff including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while watin including including check in of vehicle. Texting is a good medium to keep me posted. I generally to to local cafe to get something to eat while wating and the texting keeps me up to date. More

Go to another dealership. Fast Went from being told that my car would take 3 days to getting it back 2 weeks later. Never even bothered to offer me a loaner. Went from being told that my car would take 3 days to getting it back 2 weeks later. Never even bothered to offer me a loaner. More

Service with a smile Very minor service but that didn't mean they treated me any less important. Always a pleasure. Even waiting for service to be completed is a nice expe Very minor service but that didn't mean they treated me any less important. Always a pleasure. Even waiting for service to be completed is a nice experience. More

Excellent My service adviser, Tony Calantonio, always makes my experience pleasant! He informs me of what services I need and what it will cost. Your facility My service adviser, Tony Calantonio, always makes my experience pleasant! He informs me of what services I need and what it will cost. Your facility is something to be proud of. Thank you More