Mercedes-Benz of Fort Washington - Service Center

20,000 mile service Ft. Washington Mercedes, with Tony C., provided their usual excellent service. I was quoted an agreed-to price for tires, then told at checkout I qu Ft. Washington Mercedes, with Tony C., provided their usual excellent service. I was quoted an agreed-to price for tires, then told at checkout I qualified for a $75 discount. So, there's also a plus rating for integrity. More

Disappointing If it weren't for Cecil, Derek, and Xavier's professional and patient demeanor, I would have given 1 star. Between the scheduling issues and having m If it weren't for Cecil, Derek, and Xavier's professional and patient demeanor, I would have given 1 star. Between the scheduling issues and having my car returned to me not washed, it was a very disappointing experience. The 3 individuals listed above went above and beyond in their support to resolve the issues I encountered along the way, and I appreciate their help. More

Service B/ Inspection I would highly recommend Ft. Washington Mercedes Benz service center over all others. I have had bad experiences at other Mercedes dealerships/service I would highly recommend Ft. Washington Mercedes Benz service center over all others. I have had bad experiences at other Mercedes dealerships/service centers. The Ft. Washington dealership/service center is one of the reasons I stay with Mercedes. Always receive great service without a hassle. I have a hectic work schedule and I have very little personal time. Mercedes Ft. Washington has always made it easy for me to have my vehicle serviced, I truly appreciate the worry-free experience and the respect for my time. More

Great customer service The service was excellent and fast. Also, while you wait, they provide massage chairs, TVs, and snacks. MB treats their members great. My only issue w The service was excellent and fast. Also, while you wait, they provide massage chairs, TVs, and snacks. MB treats their members great. My only issue was the rep eating his breakfast while checking my car in. I understand it’s early, 9:30AM, but I also know that eating on the front line, while helping a customer is inappropriate. Other than that, the service and treatment was excellent! More

Sterling Service I was able to bring my Mercedes C300 without an appointment on a Saturday to Express Service. I received a quote for my broken headlight, waited only I was able to bring my Mercedes C300 without an appointment on a Saturday to Express Service. I received a quote for my broken headlight, waited only a short time, and was charged less than the quote (which was based on an hourly labor rate but the job took less than an hour). Popcorn and muffins and coffee also helped. More

Tony and the staff were terrific Great service and complete inclusion during the service process. All choices as to work to be done disclosed before completing all done in promised ti Great service and complete inclusion during the service process. All choices as to work to be done disclosed before completing all done in promised timeframe More

Tire replacement The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. The service reps at each step of my visit were customer satisfaction focused. This repair was covered by my wheel warranty so no price comment. More

Tony is the best! If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. If you are lucky enough to get Tony as your service agent you are in for a treat. Professional and a great to work with. More

My salesman has gone out of his way to help I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries I've had an annoying problem with a plastic piece that covers the seatbelt mechanism. It popped off when I used the seatbelt. Although it took 3 tries for the service department to fix the issue, my salesman, Kevin, went out of his way to minimize the disruption to me. I live 30 to 40 minutes away and for each service he either picked up the car himself or arranged for someone else to do it. More

As always, MB of FW gave me fast and perfect service! I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- J I came in a day early for my 20K-mile service on my 2017 C43 coupe just to drop off my car and pick up a loaner. My MOST WONDERFUL service advisor- Joanne Zaren- said if I had time to wait, she could fit me in that afternoon. 90 minutes or so later, my car was fully-serviced and washed ready for me to drive home! I can't say enough about how much I love the car (except for the run-flat tires and a VERY balky navigation system) and how I have ALWAYS been treated as a valued customer and friend by the staff at MB of FW. Joanne and her team of service techs are just the BEST!!! More