Mercedes-Benz of Fort Washington - Service Center

Collision It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehi It took four weeks total to fix my car at the rate of over eleven thousand dollars. Thus far I am very pleased with the outcome. I was allotted a vehicle for the whole time my car was being serviced. When I was called to pick up my car which needed to be inspected and the recall on the back seat belts completed I waited for completion of inspection as my insurance and registration was needed in which I had in my possession. I was then informed after about an hour, that the emission didn't pass and it would be 2-3 hours. I was allotted another vehicle to go home and wait to be called. That never happened until the next morning. Needless to say I was not happy with Michael O'Brien who said he called, but perhaps dialed a wrong number. This was the Only time I have been unhappy with MB. When I picked up my car the passenger weather mat was missing. Derick called the body shop and they said they would bring it to my home. He called to say what time he would arrive. He arrived at exactly the time he said he would and insisted on putting it in my car himself although I told him I was capable of doing it myself. Sincerely, Ms Argeleen Ragsdale More

Great Service Staff was professional, service advisor let you know what the problem is before fixing it. Work is never done on your vehicle without your approval. C Staff was professional, service advisor let you know what the problem is before fixing it. Work is never done on your vehicle without your approval. Comfortable atmosphere, clean and quiet waiting area with tv's to watch. I am always satisfied when I come to Mercedes Benz of Ft. Washington. More

Brake and emissions repair. Susan is extremely knowledgeable and helpful. She did extra work to get my emissions problem covered by warranty. She makes sure all available discoun Susan is extremely knowledgeable and helpful. She did extra work to get my emissions problem covered by warranty. She makes sure all available discounts are applied to work. More

Great customer service ! This dealership always goes above and bound to make their customers happy. Would highly recommend this place to anyone looking for a great service / This dealership always goes above and bound to make their customers happy. Would highly recommend this place to anyone looking for a great service / sales location. More

Bailed me out after a tire blew in a pothole in Philadelphia I am VERY grateful for the service above the call of duty. I had a blown tire in Philadelphia. I called the dealer and they came with a loaner and fla I am VERY grateful for the service above the call of duty. I had a blown tire in Philadelphia. I called the dealer and they came with a loaner and flatbed to take the car back to Fort Washington to replace the tire. I went on to teach my classes at Drexel University and then to the dealer the following day to retrieve my vehicle. More

terrific I called for service, listed what needed to be taken care of, appointment was made at my convenience and everything was fine and worked out. I called for service, listed what needed to be taken care of, appointment was made at my convenience and everything was fine and worked out. More

Oil pan still leaking Great place. JoAnne Zaren is fabulous!! Couldn't have been more helpful! Had to return because the Oil Pan still leaked after the first fix. All d Great place. JoAnne Zaren is fabulous!! Couldn't have been more helpful! Had to return because the Oil Pan still leaked after the first fix. All done now and Happy!! More

Wonderful This is the only car dealership I trust. I will purchase a Mercedes when my son starts driving. Ft washing is always accommodating.” Kind and polite This is the only car dealership I trust. I will purchase a Mercedes when my son starts driving. Ft washing is always accommodating.” Kind and polite More

Best service anywhere! I am fortunate enough to have a wonderful service advisor. His name is Paul Forsyth’s. He is incredibly attentive and responsive any time I call or I am fortunate enough to have a wonderful service advisor. His name is Paul Forsyth’s. He is incredibly attentive and responsive any time I call or need anything done I stay with Mercedes of Ft washington for the great service that I get Paul , my service advisor is the best ! More

Questionable Service tatics The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington The S550 was my ideal car since my tennage years and after owing other highend cars including a BMW 750Li and 2 Escalades. Mercedes of Fort Washington by far have the worst service, It's not that your people skills are terrible but as a whole your reps are much to serious, all about business, no smiles and no interest in the customer. This isn't about the last rep that serviced my vehicle but my overral experience since owning a mercedes. The vibe I get is we're mercedes and we're doing you a favor (entitlement). Last but most important your service recommendations and sales tactics seem to take advantage of the customer recommending me to fix things that are not needed or passing the cost to me for things that should be covered under the manufactures warranty. Your warranties lack quality coverage something i would expect from an American made vehicle. I've had poor service from chrysler and Mercedes is right there with them. When my lease is up I'll be running my xxx right back to BMW that 750Li will suffice my needs and the service has always exceeded my expectations. More