Mercedes-Benz of Fort Washington - Service Center

The best Mercedes Service center The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a plea The service department employees are always very nice, knowledgeable, trustworthy and sincerely want to keep my car "as new as possible". It is a pleasant "once a year" visit! More

Communication is important After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else After waiting for an hour, Dexter advised that my left rear tire had a nail and needed to be replaced Unfortunately, ten minutes later, someone else needed 4 tires and since there were no other tires in stock, I was given a loaner car. The tire was due in at 5pm and I was told the car would be delivered to my home later that night. At 630pm I called and Xavier in service told me the tire arrived late and the techs had gone home so my car would be ready the next day. I told him that I needed the car by 11am the next day as I had an appointment.. After a couple of my phone calls, the car finally arrived at 1110am..It was delayed further due to being delivered to my office rather than my home as requested as requested previously. Needless to say, I was late for my appointment.. A very unhappy experience and not up to Mercedes standards More

Automatic start issue, noise under the hood and radio issue Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of th Paul is amazing. No matter the issue he always works hard to ensure everything is taken care of. All of my issues were addressed. Definitely one of the best service technicians you all have More

the best place I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van I have 2 van sprinter and this time am stop bye sec van for first oil change, fast end send txt email all time about my van More

excellent Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well c Excellent--comfortable, fast, efficient, --a well organized, smooth working organization, with well trained personnel. Physical space is clean, well cared for, and comfortable. I have yet to come away from a visit with a negative comment. More

Great service The technician explained everything that was wrong with the car told us what we needed to do to fix it service was done correctly and on time very ni The technician explained everything that was wrong with the car told us what we needed to do to fix it service was done correctly and on time very nice clean waiting area will definitely bring my vehicles back to have service done again More

Excellent Im very happy with the service i received at ft. Washington benz. They are very profession. Facility is very clean as well. Mike kept me informed duri Im very happy with the service i received at ft. Washington benz. They are very profession. Facility is very clean as well. Mike kept me informed during the whole time that my car was there and he also recommended things that he saw needed to be fix soon. More

Outstanding Service Tony Colantonio service writer explained exactly what had to be repaired. Our car was returned on time as promised. I would recommend Fort Washington Tony Colantonio service writer explained exactly what had to be repaired. Our car was returned on time as promised. I would recommend Fort Washington Mercedes to friends & family. More

Tony is quality service. All of your staff are tremendous. I have been dealing with your dealership for 10 years. The loaner car is a great program. Jim Simpson, victory Wo All of your staff are tremendous. I have been dealing with your dealership for 10 years. The loaner car is a great program. Jim Simpson, victory Worldwide Transportation More

Quick and painless headlight replacement! Thanks to a great customer service rep, Joanne Zaren, and the service group we were able to get our headlight replaced in less than 5 minutes - now th Thanks to a great customer service rep, Joanne Zaren, and the service group we were able to get our headlight replaced in less than 5 minutes - now that's what I call "service"! More